Hi tricia44, The broker companies have to refund you the broker fee minus 5 GBP which they can keep. Most of the companies you listed will do this if you request it in writing (e.g. email), although they have up to 30 days to do so (which I guess leaves you short of money for this month if you were looking for a payday loan in the first place). So make sure to send each of these companies a request for refund. I would also report them to the OFT as it seems they have passed you around which should not happen (they should only pass you to actual payday lenders, not other brokers). The OFT will then investigate, but they will not get involved in your case directly. As a word of warning: Do not take out a payday loan. Never. Ever. There must be another way. Ask your local credit union. If you are starving, go to a food bank. If your car is not working, hitchhike to work. Ask friends or family for help. Anything really, but not a PDL. Even in your current situation please do not take out a payday loan. There is such a high risk that it will spiral out of control very quickly. You might start borrowing 300 GBP to get you over this month, but where do you take the 390 GBP next month to pay the PDL back? I started only with a 100 GBP PDL loan a few years ago and ended up in the tenth of thousands of debt, paying over 1000 GBP in interest alone month after month.

Hi Megan99, I would advise to send them a basic I&E sheet. I am aware that you might have done this already, but who knows where this has been landed at QuickQuid, those companies are not very organized. Name the I&E sheet "Personal financial statement", do not put any creditor names in there (only e.g. CreditCard 1, CreditCard 2, Loan 1, PDL 1, PDL 2, etc.), and leave just enough monthly disposable income to cover for your desired monthly payment to QuickQuid.

Hi Megan99, Continue to send quick quid repayment plan offers, they will accept at some stage and they do repayment plans over more than 4 months.

Hi san67, WageDayAdvance always setup direct debits instead of card payments or CPA. They set this up the day before payment due. Even when on repayment plan they set these up the day before due date for the full amount, so these have to be cancelled manually every month. Anyway, a direct debit is returnable under the direct debit guarantee, so instruct your bank to return the direct debit as unpaid. CPA and debit card payment are two different things, you have to cancel both, therefore if you only cancelled CPA some companies can still take debit card payments, my advice would be also to cancel your debit card and get a new one (you might have lost your debit card).

Hi, I have also sent the following to their claims department as per their complaints procedure: "COMPLAINT - TO THE CEO Dear Claims Team, I have received the following reply from the Customer Service Manager, but I am still not satisfied with the response. Therefore per your complaint procedure I am sending you the previous communication below for referral to the Chief Executive Officer. Kind regards"

Hi, Another update, have received the following response from Minicredit: "Thank you for the reply! If you are still dissatisfied, you can request a review from the Financial Ombudsman Service." They still do not mention anything if this is their "Final response", but I will treat it as this now and have now filed the following complaint with fos: "Microcredit Ltd opened on 17 January 2012 a "Running Account Credit" with me. This type of agreement is similar to a credit card and includes a credit limit and the possibility to withdraw funds into my bank account monthly and repaying them on my next payday. In order to receive the funds on the same day as requested via the Faster Payment Service of the banking system they charged a "Fast Advance Transmission Fee" in the amount of 19.50 GBP. The agreement from 17 January 2012 for this fee stated: "Fast Advance Transmission fee is applicable to all loan applications if not notified in written form at least three days before sending loan application. If your bank account you have provided does not support faster payments scheme we may still charge £19.50". My understanding therefore was that this fee is to cover the charges implied by their bank to their company for using the faster payment service. Microcredit Ltd has recently provided me with updated terms and conditions for my agreement in which they have removed the Fast Advance Transmission Fee and have introduced instead a Drawdown Fee of 19.50 GBP. I complained to Microcredit Ltd about the Fast Advance Transmission Fee and received different justifications for this fee, as follows. 1) "The fee is payable to cover the administrative costs Microcredit Ltd incurs to have the application assessed in such a short period of time". I would like to mention that the loan application was assessed on 17 January 2012 as this is a running credit account. Further assessments to adjust the credit limit should not be payable by me and should not be in relation to the faster payment service. 2) "The costs of the affordability assessment and identification cheques that are performed using the services of our partners". 3) "manual assessment of each application is covered by the Fast Advance Transmission Fee". I would like to comment that each time I withdraw funds the process was completed in seconds, I therefore doubt that a manual process is involved. 4) "For a Credit Company, the faster payment is not free of charge.". My understanding is that the funds were received from the bank RBS which does not charge its business customers for using the faster payment services. Even if Microcredit Ltd have been charged by their bank I doubt that this was for 19.50 GBP." "I would like for Microcredit Ltd to refund me the fast advance transmission fees, which they charged me seven times, plus 8% interest."

Hi Lottilox85, The only reason I can think of for them to want you to withdraw your complaint with fos is to save the 550 GBP it will cost them if this goes through fos. Webloanprocessing does not really care how many complaints via OFT or fos they receive, they care about the money. I would agree to them to withdraw fos and I would try to negotiate the 170 GBP down even further, e.g. by offering 100 GBP (which is roughly in the middle between 42 GBP and 170 GBP), but this is only my opinion.

Hi, I doubt they would have given me that information. Interesting that they say their bank charges their company for faster payment services when in fact they are banking with RBS which does not charge business customers for using this service.

Hi, Another update, I have received a further email from Minicredit - please see below for their email and my response to it. I find the part about the FOS handling these fees very interesting, if anyone ever went to fos for any fees and charges and have already a response from fos please let me know. Anyway, I will not give up and will actually take this even to court if necessary. Here is the email from Minicredit: "Dear xxxxx, Your complaint has been referred to me according to the Formal Complaints Procedure. I apologize for the delay in answering your e-mail but I took time to process the previous correspondence between you and Microcredit Ltd. We have received the following information previously from the Financial Ombudsman Service: The application of interest and charges by a lender is a commercial decision for a business to make, and it is not for the Financial Ombudsman Service to comment on whether or not the charges are unfair. In investigating disputes of this nature, we must look toward the terms and conditions of the specific agreement to decide whether or not the interest and charges have been applied in line with them. Every Customer has the possibility to consider the terms and conditions of the loan agreement before signing it. When you signed the agreement, you also confirmed that the charges and fees are acceptable. We understand that you might have missed the fact that a fee is payable from the loan amount, but you have applied for 11 loans of which 7 were issued. If you considered the Fast Advance Transmission Fee £19.50 to be unfair, you had the possibility to cancel the loan agreement within 14 days from the date you signed it and later request regular transmission. Microcredit Ltd deducted the fee of £19.50 to cover the costs of the assessment made by the loan managers and transfer, so that you could receive the funds within 15 minutes after the loan was issued. For a Credit Company, the faster payment is not free of charge. The information regarding the fee is available before you register: https://www.minicredit.co.uk/explain_me After reading your e-mail I would like to ask you to read the loan agreement very carefully, as the following was written in the agreement: Fast Advance Transmission fee is applicable to all loan applications if not notified in written form at least three days before sending loan application. If your bank account you have provided does not support faster payments scheme we may still charge £19.50 Fast Advance Transmission and handling Fee £19.50. The Credit Agreement was available on your MiniCredit.co.uk online account before you applied for the loans. The request for regular transmission had to be sent in written form at least 3 days before applying for a loan. You had the possibility to send the regular transmission request for the next loan application right after you received a loan, so that if you applied for a loan in the future the fee would not have been payable. Although you consider that by making the complaint to the Financial Ombudsman Service, Microcredit Ltd should act against the terms and conditions of the mutually agreed Credit Agreement, we will still not be providing you with the refund you have requested. I understand that this decision might be disappointing, but it is based on the assessments made by the Financial Ombudsman Service on complaints related to the £19.50 Fast Advance Transmission Fee. Kind regards, xxxxx MiniCredit.co.uk Head of Customer Support and Claims Department And here is my response to them: "Dear xxxxx, Thank you very much for your email. After reviewing your email I still consider the fast advance transmission fee unreasonable and in no relation to the actual costs for the faster payment service incurred by your credit company. In addition I have again reviewed the credit agreement regarding this: Fast Advance Transmission fee is applicable to all loan applications if not notified in written form at least three days before sending loan application. If your bank account you have provided does not support faster payments scheme we may still charge £19.50 Fast Advance Transmission and handling Fee £19.50. From the text above I see no mentioning that this fee is in any relation to a credit assessment by a loan manager, neither from the text itself nor from the wording "fast advance transmission fee". Also all loans were approved within seconds so no manual review seemed to be involved. Thank you for providing a previous opinion from the Financial Ombudsman. I might still take this case to the Financial Ombudsman as each case is individually different. Therefore please let me know if the below was your final response or if not provide me your final response, so I can take this further to the FOS. I might also take court action to clarify and recover these fees. Thank you very much and Kind regards xxxxx"

Hi sianib, A reasonable figure would be 400 GBP original loan 72 GBP original interest 12 GBP default fee 12 GBP second default fee 48 GBP interest (=8% of 400 GBP over 18 months) This is a total of 544 GBP owed. You already paid 390 GBP and you should receive the 250 GBP compensation (for the hassle you had), so currently they should owe you (and pay you) 96 GBP (544 GBP - 390 GBP -250 GBP) to settle. The fos deals mostly with banks. They have no idea that PDL companies like Toothfairy hike up fees and interest unproportionally with the intention to then offer a huge discount - you have to tell them that this is what you suspect. Tell the fos also that these PDL loans are for short term purposes only and it is unproportionate to keep adding these high interest rates, only 8% is reasonable.

Hi, if you complete their online form take care to only leave enough disposable income to cover your intended repayment rate. They will agree to whatever rate is left over on their income and expenditure form.

Hi Marguerite Tuffs, The companies will usually wait until the original repayment date (or in case of Pound2Pocket until the next instalment date) and try to take the full amount from your account (therefore the importance to cancel CPA and debit cards and watch the account for DirectDebits setup by PDLs). Once this date has passed and they failed to take payment they will respond to your repayment plan offers. As you have informed them upfront, no default fees should be due and interest/charges frozen. Wonga should be no issue, they do repayment plans up to 24 months and are fairly easy to deal with. Quickquid usually only do 3-4 months and Pounds2Pocket usually only does 1 month repayment holiday, at least this is what they will initially tell you. You have to be firm with both and insist on a repayment plan which suits YOUR needs, in the end they will give in (I had longer repayment plans with them but it was a fight).

Hi orfoster, Yes, I gave them 8 weeks to respond (which will be 3 October) before it goes to fos.

Hi JGJ, I had no problem with WageDayAdvance to have my repayment plan accepted and I paid by standing order to their bank account. However, every month 2 days before payday they setup a new DirectDebit for the whole amount (which I cancelled every month 1 day before payday). Their bank account details are: WageDayAdvance Account number: 90931772 Sort code: 20-45-14

Hi, I received first response from one of the PDL as follows: "Thank you for contacting Quick Quid. It is our highest priority to resolve any client issues as soon as possible. To address your concerns , copies of your loan contracts for reference are available once you log into your account . Under our website under code of practice the disclosure entails: Tell you how the loan works and the total cost of the loan (including an example of the price for each £100 borrowed, together with fees and charges) before you apply. Check whether the loan is suitable for you taking account of your circumstances. Carry out a sound, proper and appropriate affordability assessment and credit vetting for each loan application and before the loan is extended (rolled over), to check you can afford the loan. If you have any additional questions please feel free to contact our department." Here is my reply: "COMPLAINT - TO THE MANAGER Dear Madam/Sir, Thank you for your response to my complaint from 22 July 2013. You state a "sound, proper and appropriate affordability assessment", however these loans (from xxxxx 2009 to xxxxx 2011 - Loan IDs: xxxxx) were taken out successively over nearly 2 years, therefore indicating unaffordability. In addition when contacting you during this period you stated repeatedly that I can easily repay in full and take out new loan immediately and that no other repayment options were available. I therefore still believe that these loans were not sold to me correctly. This type of loan is a short-term loan and not intended for long-term borrowing. Unless you can provide proof that these loans were appropriate for my circumstances, I will expect a full refund of all fees and interest that I have incurred as a result of having these loans, in total 5,615.00 GBP, plus 8% interest. If I have not had a satisfactory response from you within eight weeks from 22 July 2013 I will contact the Financial Ombudsman Service to formally investigate my complaint. Kind regards"

Hi JGJ, WageDayAdvance is not too difficult to get to setup a repayment plan. In my case they set one up over 8 months. But beware, even though a repayment plan was setup and even though the CPA was cancelled WageDayAdvance continued to setup a new Direct Debit with my bank every month 2 days before payday for the full amount (which I cancelled every month 1 day before payday of course ). So this is something to watch closely on your account in the future (as CPA (which uses the card number) is different to Direct Debit (which uses the account number). CFO Lending is more difficult to setup repayment plan, but not impossible. Also here beware, as they might try everything to fish for your card details. Always pay by standing order to their bank account.

Hi orfoster, I have no response yet from the PDL company. As soon as I have one I will post it here.

Hi suemomof3, I have summarized a bit of information how these lenders reacted with me and what was the maximum number of months they accepted for repayment plans. Some will want I&E, in this case you can send them a very basic I&E overview, listing things like rent, car, energy bills, food, etc. Also list other debts (credit cards, other PDL, loans, etc), but do not name companies, just e.g. PDL company 1, PDL company 2, etc. I would suggest to have a try for the maximum number of months instead of repaying everything in 3-4 months. The reason is that there will come other unexpected expenses in your life when you least need them and then it would be good to have a little bit of saving, otherwise you might end up taking PDL out again and find yourself in a similar or worse situation soon. Therefore I have added recommended amounts below taking the 500 GBP you have per month. Last but not least only communicate in writing to them! And never state any reason for your difficulties, just "Financial difficulties". Remember, these are unsecured loans and lowest priority debts. Wage Day Advance - £270 - Did an agreement with me over 8 months without problems, so offer 33.75 GBP over 8 months Mini Credit - £220 - They are hell to deal with. Repay in full in the first month if possible. Payday Express - £170 - Difficult. Offer 21.25 GBP over 8 months FLM Quick - £325 - Difficult. Offer 27.08 GBP over 12 months. Insist on freezing charges and interest! Peachy - £280 Easy, did 12 months with me without hassle. They do NOT freeze interest, but reduce interest to a reasonable amount (was around 10% with me). Offer 25 GBP over 12 months. Money in Advance - £455 - No experience. Offer 37.92 GBP over 12 months Mr Lender - £470 - Medium. They will try to insist you rollover 3 times before repayment plan or that you have to pay 1 month interest before repayment plan. All rubbish. They have to accept repayment plan straight away without any arrangement fees, etc. and have to freeze interest and charges. Insist on this and tell them you will complain to fos and oft. They do repayment plans over 12 months, so offer 39.17 GBP over 12 months. The above will mean you are paying them 404.18 GBP in the first month (because of Minicredit) and 184.18 GBP the months after that (leaving you more than 300 GBP every month to put in a savings account). Remember, they are freezing interest and charges once you are on a repayment plan, so no hurry here If you like also have a look at my two threads here about - Re-claiming interest and charges if you have had multiple PDL over months (or years) continuously: Mis-sold PDL - Claim back interest fees - any experience? - Re-claiming the advance transmission transfer fee from Minicredit: Minicredit - Transmission Fee becomes Drawdown Fee and feel free to join in reclaiming these

They have an OFT license, but are not part of fos, only of CCTA (UK) and of MFSA (Malta)

Hi, To the above from SwiftSterling I also noticed when reviewing the agreements that they split the fees into two companies (one for the loan and one as a broker). The loan fee equals 29.9% interest and the majority is booked to the broker fee. This seems to circumvent charging more interest in Malta than allowed. So depending on their response to my last email I will also let them know that I will inform the Malta Financial Services Authority, as their company structure seems to violate the MFSA rules of clashing of interest.

Hi, Received from one of the companies the following letter: "We are in receipt of your correspondence dated August 7, 2013, advising of your loan suitability concerns regarding your loans with SwiftSterling.co.uk. We have included a copy of your loan agreement for your reference. All loan terms with SwiftSterling.co.uk comply with the Consumer Credit Act 1974. We have reviewed our records and can confirm that all verifications performed using the information supplied in your loan application returned satisfactory results. One of the requirements for a loan is to verify that you were actively employed, and your employment was confirmed prior to the release of any credit to you. Until your most recent loan with SwiftSterling.co.uk, we were unable to locate any correspondence from you advising that our loans were causing you hardship, and all your loans up to this point had been successfully repaid on the scheduled repayment date. For this most recent loan, with the selected repayment date of December 30, 2011, we had responded to your financial hardship concerns on February 7, 2012, and removed all loaning fees applied to this loan. Your payment of £1000.00 was received on June 29, 2013, successfully clearing the outstanding principle balance on your account. We consider this account paid in full, with no further obligation to our company." Here my reply: "COMPLAINT - TO THE MANAGER Dear Madam/Sir, Thank you very much for your reply to my complaint from 07 August 2013. I do not doubt that you have successfully verified that I am in employment. However, re-loaning month after month clearly shows unaffordability. In addition when I called you during the period in question you reiterated that repayment plans were not possible, but that I should repay in full and immediately re-loan. You are also acting as a broker and therefore have additional responsibility to choose the right product for your clients. I still believe that these loans were not sold to me correctly, this type of loan is a short-term loan and not intended for long-term borrowing. Unless you can provide proof that these loans were appropriate for my circumstances, I will expect a full refund of all fees and interest that I have incurred with you as a result of having these loans (2,653.23 GBP), plus 8% interest on these (508.75 GBP), in total 3,161.98 GBP. I have reviewed your companies and noticed that neither Northway Financial Corporation Limited nor Northway Broker Limited are part of the Financial Ombudsman Scheme and both are based in Malta. As a consequence I am unable to pass this complaint on to the Financial Ombudsman if it is not resolved. Therefore, if this complaint is not resolved satisfactory within eight weeks from 07 August 2013 I will make claims against both companies via the European small claims procedure in court. Thank you and Kind regards"

Hi, Just a quick update. I got a response from their claim department which reads: "In order to apply for a loan from MiniCredit the Customer has to sign up on our webpage www.minicredit.co.uk. After entering the personal, employment and Banking details the Customer receives the pre-Contract to the entered e-mail address and a PIN number to the mobile phone number in order to sign the Loan Agreement on our webpage. After signing the Loan Agreement a copy is also sent to the e-mail address of the Customer. When the Loan application is completed and the Loan Agreement signed the system performs a Credit check and verifies the Bank Account details to make sure that the personal information and address details match with Bank Account and Sort Code.Microcredit Ltd (trading name MiniCredit) received the registration application from You on the 17th of January 2012. From the registration performed on the 17th of January 2012 up to the 31st of July 2012, You received 7 loans from Microcredit Ltd. According to the Credit Agreement, the Customer has to pay the Fast Advance Transmission Fee £19.50 to receive the loan within 15 minutes from the moment the application is sent to us. The fee is payable to cover the administrative costs Microcredit Ltd incurs to have the application assessed in such a short period of time. The costs of the affordability assessment and identification cheques that are performed using the services of our partners and the fast manual assessment of each application is covered by the Fast Advance Transmission Fee. The fee was optional according Your Credit Agreement signed with Microcredit Ltd on the 17th of January 2012.You could have requested the fee to be not applicable to your loan applications, by sending a written request at least three working days before sending a loan application. This possibility was not used by You. This option was explained to You in the Credit Agreement. Microcredit Ltd is not able to refund you the Fast Advance Transmission Fee as you did not request for regular transmission as explained in the credit agreement."And here is my response to them: "COMPLAINT - TO THE MANAGER Dear Madam/Sir, Thank you for your response to my complaint from 08 August 2013. I would like to address the answers you provided as follows: 1) "The fee is payable to cover the administrative costs Microcredit Ltd incurs to have the application assessed in such a short period of time": The fee is named "Fast Advance Transmission Fee". This indicates that the fee is used to expedite the process of transmitting the funds from your bank account to my bank account (using the Faster Payment Services of the bank), not to expedite the process of assessing an application. 2) "The costs of the affordability assessment and identification cheques that are performed using the services of our partners": All information to assess the application from my side (income, etc.) was provided and assessed by you when the original agreement was entered into on 17 January 2012. This agreement is a permanent agreement with a credit limit provided (similar to a credit card), so no further assessments should be necessary. 3) "manual assessment of each application is covered by the Fast Advance Transmission Fee": Each time a loan was taken out it was approved within 1-2 seconds. This indicates that it is highly unlikely that a manual assessment was involved. 4) "You could have requested the fee to be not applicable to your loan applications, by sending a written request at least three working days before sending a loan application. This possibility was not used by You.": Per agreement in these cases you may charge a "handling Fee £19.50" for handling the written request so that is no option to avoid this fee amount. I therefore still conclude that the transmission fees are unfair. The reason I believe that these transmission fees (19.50 GBP for each transmission) are unfair and not reflecting the actual costs of fund transmissions is that these are very high and unclear. Unless you can provide proof that these transmission fees were reasonable and actually incurred, I will expect a full refund of these transmission fees (136.50 GBP), plus 8% interest on these up to 8 August 2013 (14.94 GBP), in total 151.44 GBP, plus daily interest of 8% after 8 August 2013. I look forward to your prompt response to this email. If I have not had a satisfactory response from you within eight weeks from 08 August 2013 I will contact the Financial Ombudsman Service to formally investigate my complaint. Kind regards" Will keep you updated...

Hi mummyfightsback, Thank you for sharing, it is unbelievable that PDL are claiming to perform credit checks when clearly they do not, or if they do, their criteria are clearly not appropriate. My guess is that all they do when performing credit checks is checking the address is correct. Clearly no affordability checks and irresponsible lending. I am glad that you found a way out of it and even more glad that you also try to reclaim. With more and more people reclaiming the PDL will get more and more under pressure (let alone that each case ending with fos will cost them 550 GBP). Thank you for keeping us updated, take care as well

There is nothing legally that does not allow them to ask for medical records. However there is the health information and privacy act and diverse other privacy laws which state basically that they cannot obtain these records without your consent. And you are not giving them this consent. Basically they have to accept that you are in financial difficulties and as this is an unsecured loan you are not obliged to tell them more. So I would answer along the lines: "As I already informed you I am in financial difficulties. This is an unsecured loan. I will not send you my medical records or give my permission for these to be disclosed to you by my doctor in accordance with privacy regulations. My repayment offer is still valid." If you want to make a joke you can offer them that an independent doctor of their choice can assess you. This would cost them hundreds of pounds and they will not go down that route, but this should strengthen your position.

Hi barafear799, Pacific network SE is an independent company who is just handling money transfers for e.g. LendingStream and others, they are not connected.