Paydayloans/brokers in PayDay loans and Short Term loans - General Posted September 3, 2013 Hi tricia44, The broker companies have to refund you the broker fee minus 5 GBP which they can keep. Most of the companies you listed will do this if you request it in writing (e.g. email), although they have up to 30 days to do so (which I guess leaves you short of money for this month if you were looking for a payday loan in the first place). So make sure to send each of these companies a request for refund. I would also report them to the OFT as it seems they have passed you around which should not happen (they should only pass you to actual payday lenders, not other brokers). The OFT will then investigate, but they will not get involved in your case directly. As a word of warning: Do not take out a payday loan. Never. Ever. There must be another way. Ask your local credit union. If you are starving, go to a food bank. If your car is not working, hitchhike to work. Ask friends or family for help. Anything really, but not a PDL. Even in your current situation please do not take out a payday loan. There is such a high risk that it will spiral out of control very quickly. You might start borrowing 300 GBP to get you over this month, but where do you take the 390 GBP next month to pay the PDL back? I started only with a 100 GBP PDL loan a few years ago and ended up in the tenth of thousands of debt, paying over 1000 GBP in interest alone month after month.