I am shocked by how many people are dealing with issues with PCWorld! Their KnowHow service is appalling! I bought the premium warranty expecting to receive value for my money. 10 days after dropping off my laptop (which crashed less than 5 months after I bought it!) they still have not been able to restore the data…. and they have not even delivered the loaner laptop I am supposed to get as part of my warranty! They claim they are low on the stock of loaner laptops. I've had to wait hours at the store just to drop off the laptop - the staff manning the desk were "multi tasking" with several people and could not handle all customers. The KnowHow website is ridiculous and I have had to call several times only to talk to people who have no clue what's going on. At this point, I don’t even know if they will be able to 1) restore the data and 2) fix the problem with the laptop. I am fuming now. Any advice on how to deal with them?