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benenglish

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  1. Thank-you for everyone's replies and I will get onto my council about the HB and CT. Yes, I was VERY surprised as well... why send a letter two days after I've attended? I can't help thinking this is just them playing a numbers game to get their stats looking good. I absolutely did not receive any letter - however I live in a block of flats where essentially all our mail is available to everyone else and perhaps someone picked up my letter by mistake .. but still, it's crazy that they don't email or phone or send anything critical like a change of appointment by registered post. Is there any appeals process or is just a case of "tough luck" - now I need to wait and do a rapid restart? I'm also worried because I've already had benefit suspended once this year (this was legitimate however) -- is there any chance they won't renew it once I ask for a restart? Best regards
  2. Hello, I'd be grateful for some advice. I normally sign-on every 2 weeks and after last signing on 2 weeks ago (26th June), I went today to sign-on as usual for 11.20am. After arriving, I am told by my personal advisor that they sent me a letter on the 28th June to turn-up on July 4th, saying I needed to sign-on weekly from now on -- and and since I did not attend on the date they said in the letter - July 3rd - and it has been 5 days, my claim has been closed !!! However I never received any letter on the 28th June or at any other time since I last signed on!! - I check my post every morning when I go out to buy the milk and I absolutely never received any letter saying I needed to sign-on on July 3rd !! This is a complete nightmare as I already had my claim closed down once before because I was sick 2 times in a year and did a rapid reclaim in February which went through -- but it took ages for housing benefit and council tax to be restarted and days lobbying the council to get it all sorted. If I did not receive any letter how can they close my claim down? It seems ridiculous! I turned up at my scheduled appointment and even phoned first thing in the morning to say could I come early because I have a job interview today!! I have now phoned up the Benefits Office (Glasgow) and they say they checked and Fulham closed my claim correctly and they can't do anything and I am to call and do a rapid reclaim or take it up with Fulham. I have now phoned the rapid reclaim they said my claim has not fully closed so I have an appointment on Friday at the job center to sign some forms and provide ID etc. My question --- is there any way I can stop this crazy process?? I never received any letter, signed on at my reguarlyl scheduled time, and yet they have closed my claim?? Many thanks Yours most stressfully! Ben (worked 17 years, unemployed for the last 13 months only)
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