Help, I am a working mum of three and I am having trouble with Welcome Finance.
I took out a loan over three years which was due to be paid off November this year. I missed 2 payments and got a default charge on there last year. I contacted them and spoke to my "account manager". He told me to pay off the default amount, which I did that same day and up my monthly payments to £231 a month and my account will still be paid off in November.
I checked my credit report and the balance owing was higher than it should be, I contacted them again and spoke to my "account manager", at first he was cocky but read his notes from my previous call in January and he said he doesnt understand where the extra £600 has come from as my account is actually £56 in credit due to me paying a higher monthly payment so he will have to speak to someone else. This company is making me ill, I cant plan my future because they keep addin money on. I dont know what to do?? x