In June 2010 I had carpet cleaned by a local dry cleaner. It is a lovely rug which I have had for 20 years and I have had it dry cleaned twice a year with no problems, but by a different dry cleaning company..
When they returned the rug all the colours in it had run. I visited them on several occasions speaking to at least 3 different "managers" but was fobbed off. I then wrote 3 letters stating my case for some compensation from them, but they were not acknowledged. I submitted my case to the small claims court and then waited! Finally this February I requested a judgement and received