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  1. Hello all, The saga continues though I have made some headway. If you recall I found out that 24studio and Mackenzie hall had both individually placed a duplicated default notice on my dredit file for a debt I did owe which I found out about after applying for a credit card and getting turned down and then looking at my creidt file. Both companies have now withdrawn the default however they have refused to pay any compensation and did not respond to my SAR requests and CCA requests despite banking the cheques I sent. Mackenzie hall did return my cheque for the CCA request though. I sent a Letter before action last year and also reported them to the Financial Ombudsman who is currently dealing with the complaint though I dont hold out much hope given the way they have responded thus far. Firstly I was advised by the FOS that they could not investigate if I was proceeding with my court application so I agreed to stall that. Then they advised that they would not be able to order compensation as per Durkin which i knew, and most recently they tried to justify why neither company responded to my information requests (" the information is old"), suggest I take that complaint up with ICO (I did and ICO said go to FOS) and they have asked why I am raising the fact that both Studio lodged the default in 2008 whilst Mackenzie hall logged the default in 2012). I seem to be getting nowhere fast.
  2. Yes, steampowered, we dont need to engage with them any further unless they contact us, but as a curtesy I shall let the know today what we have done re the funds in my mothers bank and her funeral. We are still a little unclear what to do with her furniture etc as that is part of the estate, though I am sure its not worth anything. We shall await the solicitors to contact us about that if they want to.
  3. Thank you for your reply steampowered. Things have moved forward since I last posted. Yeserday we got our mothers death certificate and my mothers bank wrote a cheque upon us producing an invoice for her funeral expenses. We would have liked to discuss this with her executors but they dont seem to want to speak to us. I wasnt expecting them to find out if there was a more recent will in a day. I contacted them a over a week prior to that to advise of her death so they should have had time by now to locate any more recent will. At the time of writing this I have still not heard back from them. I think there is a conflict of interest. I believe that due to my prior complaints they have been unwilling to speak with us about the matter. If they want to continue administrating the insolvent estate they are welcome to. All my brother and I wanted was to arrange and pay for her burial. Sadly we have had to do this without talking to them about it, though we've tried. We did this as her next of kin, not personal representatives. Initially upon advice from various sources, including a bereavement support group, a probate firm and a solicitor, we expected them to want to stand down as there is no money to be made from the estate and just asked if they woud be standing down. There is now £3500 from an over 50's plan in her estate and approximately £10000 of debt. We just wanted to be open about accessing her bank account to pay for her funeral. After we got no response for a week, we asked them to step down as we just wanted to make funeral arrangements and their lack of willingness to communicate with us was preventing us from doing so and the situation was becoming intolerable for us. Their delay/reluctance in communicating with us is a service issue I believe.
  4. Hi Please could any of you provide some advise please. Sorry for the long post My mother died unexpectedly on 24th April. My brother and I are her only surviving next of kin being her son and daughter. We found a will dated 2003 naming a certain solicitors as executors and trustess of the state and my brother and I as her beneficiaries. Looking into her estate it would appear that it is insolvent, there being approximately £3500 in her bank and a further £3500 in an over 50's plan. She had two credit cards debts for approximately £3500 and £4500 and a credit agreement with a furniture store for £1500. There is no house or anything other of value such as a car as she had a mobility car and was declared bankrupt in 2006. She only started a funeral payment plan 3 months ago which is obviously not going to pay out. Ive done much reading the past few days and sought legal advice as well as spoken to a probate practitioner and a bereavement support advisory service. The general consensus appears to be that as next of kin and not personal representatives we can pay a reasonable amount for her funeral, including a wake and a headstone and wrie to her creditors as next of kin advising them of her death ( we've already phoned and told them) and advise them of the insolvent estate and ask if they will consider writing off the debt. I would also get a firm to value the contents of whats in her home but I am pretty sure its not worth anything of value. My understanding is that there is no duty to settle an insolvent estate and we should then leave it to the creditors to settle the estate if they want to reclaim what is left. I was also advised to put a notice in the London gazette re further creditors contacting me. I contacted the said solicitors last Tuesday lunch to request that they stand down as executors given the situation. My brother and I being unable to confirm her funeral arrangements until we know that they will stand down and we can safely use the monies in her account to pay for her funeral. We do not have enough funds ourselves at present. I phoned the solicitors again at 4.30 that day and was initially told that my mother owed them money, when I was put through to their acounts depeartment I was first told that they could not give me any information as it was confidential, then later told she didnt owe anything and that someone would be in contact though they couldnt say when.Two days later I received a call from the firm advising that one of the partners would be in contact. I should add at this point that this is a firm who I had dealings with recently and took to the Legal Ombudsman due to the poor service I felt I received. I won on certain points lost on others. The Legal Ombudsman pointed out that I may have further compliants in future as my case was still ongoing. Wanting to move on with my life I didnt complain until it turned out that they had misbilled me on several ocassions and then wanted more money, which I paid along with making an official complaint which I have yet to receive a reply and will no doubt have to go to the Legal Ombudsman again for. To say I have no faith in the sods is an understatement. Ive posted previously on this site about this matter if you want to bore your self with the details This morning I phoned again and was told by the secretary that whilst they had located my mothers divorce file they had not yet found her other file. I was also shouted at by the secretary when I asked when someone would contact me as I just wanted to bury my mother. She apologised imediately but thats not the point. I sent the following email to the partner I was advised was handling the case Dear Partner A, I am writing to you in respect of my mothers estate and on behalf of my brother and I as sole beneficiaries. My mother passed away unexepectedly on 24th April 2014. My brother and I have located a will dated 2003 which identifies your firm as executor and trustees. Can you confirm that there is not a more recent will with your firm. Having looked at my mothers financial situation it would appear that the estate is insolvent. There being approximately £3500 in her bank accounts and a further £3500 in an over 50's life insurance plan and approximately £7500 in credit card debts. Due to my mother being made bankrupt in 2006 there are no other assets such as a house etc. My understanding, after seeking legal advice, is that there is no legal obligation to settle an insolveant estate. My brother and I would very much like you to agree to stand down as executers and trustees of her will so that we may then access her funds to arrange and pay for her funeral. It has now been over a week since I first contacted your firm to request this and am disappointed that as yet no one has contacted us to discuss this or made a decision on the matter. Until you do agree to this my brother and I are unable to make any funeral arrangements for her. After calling your office today I am advised that you have located her divorce file but not the file containing her will as yet. Please could you ensure that this is done today and that a decision is made so that we may arrange her burial. The current situation is becoming quite intolerable. If you require any further details please do not hesitate to contact me on ********** I received this email this afternoon Thank you for your e-mail of this morning. I was sorry to hear of your mother’s death. I have spoken to my partner, solicitor A with whom you have already been in touch and she is currently looking into whether there is a more recent Will that that referred to made in 2003. You will appreciate that papers have to be recovered from store and this does take time. You say it is “over a week since I first contacted your firm to request this and am disappointed that as yet no one has contacted us to discuss this or made a decision on the matter.” Presumably you mean the request for the partners to stand down as Executors as of course solicitor A was in touch with you last week by telephone. I do not know who has been advising you but the personal representatives of an insolvent estate have a duty to act in the best interest of the creditors of the deceased rather than the beneficiaries under the Will. Debts have to be paid before any legacies and personal representatives may be personally liable to pay money back into the Estate if this procedure is not followed. Before myself and my partner partner B are prepared to renounce Probate we will require an indemnity from you and your brother that you will personally pay to us any liability that we incur as a result of us renouncing Probate. Apart from the indemnity that I refer to we will also expect the costs of the Deed of Renunciation which we can prepare to be paid by your brother and yourself. There is no reason why you should not arrange the funeral and it may be possible for funds to be accessed without a Grant of Probate, given the assets to which you refer. The information you refer to in your final paragraph concerning the Divorce file is incorrect. Apart from the indemnity that I refer to we will also expect the costs of the Deed of Renunciation which we can prepare to be paid by your brother and yourself. Please let me know if you are prepared to agree to proceed on the above basis. Yours sincerely. I want to write to them advising them of the their incorrect presumption that my brother and I would be acting as personal representatives and that we would only be acting as next of kin. That whilst I am aware that creditors come before beneficiaries when there is an insolvent estate I am aware of the order that debts should be paid is as follows 1.reasonable funeral expenses 2. administration costs (your firm) 3. creditors. That my brother and I intend to pay for her funeral from the estate and should her creditors wish to administer her estate themselves that will be up to them. There is no duty for anyone to administer an insolvent estate. That the only people who appear to lose out from this situation is their firm, therefore I believe there is a conflict of interest, nothwithstanding the fact that I have grave doubts about the level of service they provide as evidence by my previous complaint to the ombudsman and a currrent complaint they have yet to respond to, and that I feel that they are dealing with the matter in a prejudiced manner given the complaints I have made. I also want to ask them to confirm by the end of tomorrow whether or not there is a more recent will and what information they require from us to prove her financial position, and that if I do not hear from them I shall proceed on the basis that they have agreed to stand down. Obviously I shall try not to use such long sentences and huge number of commas. I am so angry and upset with them. We just want to bury our mother and get on with grieving and not deal with such selfish, callous turds. Is this the right thing to do?Is it stipulated anywhere that there is no duty to to administer an insolvent estate?
  5. How does this read COMPLAINT To whom it may concern, Sadly once again I am forced to write and complain about the standard of service provided by your firm. Shortly following the outcome of the Legal Ombudsman a bill was sent to me stating "I am able to confirm that the amount due in respect of the bills for November 2011 and March 2012 totals £1747.20 including VAT, but rather than part paying those two invoices, the very same discount is included within the rest of the time spent on your matter within the enclosed bill numbered 18655 as shown under the sub-total and marked as "20% discount on the previous invoices to include VAT" This means up to the 29th November 2012, the total from start to finish of your case in respect of legal costs is £5063.23, taking into account the discount offered to you by the firm" Believing this to be the full and final amount owed, having not been kept up to date in respect of the costs prior to the conclusion of the Court case, I made arrangements to secure the funds and paid in two parts, one being a cheque for £4500 in April 2013 and shortly afterwards a further cheque for the final amount in May. Both cheques were hand delivered personally by me though I was told that the latter cheque had not been received and I had to write a further cheque in August 2013, though it would appear that your firm has now found that cheque. This is after you wrote to me to advise “ “ I d on’t have a record of the cheque that you refer to as being uncashed. Had I received it, it would have been cashed, since we always appreciate being paid.” Having paid that bill I was surprised when a further invoice dated 16th July arrived for over £1734.43. I raised this as an issue with your firm and it appears that it was an error. On the 9th August a letter was sent purporting to be a schedule of invoices sent and payments received and included a credit note for a bill I had yet to receive. The schedule was incorrect as I highlighted at the time and made no sense. This confidently stated that I owed £1052.40 which I disputed at the time. I further bill was sent on 11th August for other work related to the case. The letter confidently stated that the amount had been reduced by 20% as suggested by the Legal Ombudsman when it clearly had not and I used the credit note which was sent to me to part pay this on 11th August . I would also like to highlight that I was informed that the bill had originally been sent to me on 13th June 2013 when it had in fact not been as clearly demonstrated by the accompanying letter. I was later advised that “ I am sorry to note that invoice number 19008 wasn’t received by you earlier than the 10 August 2013. I can only conclude that it might have gone astray in the post.” I have now received letters dated 26th March advising that I owe £1171.00 and £1292.22 respectively due to interest being charged and that the cheque I hand delivered last year but was disputed has now turned up and you intend to cash it.I cancelled that cheque when your firm “lost” it last year. All in all I am very unhappy with the level of service you have provided once again. If you still believe that I owe monies please could you advise on the following why was I not invoiced for the full amount in 2013 following the outcome of the Legal Ombudsman. Why does the letter accompanying the invoice following the Legal Ombudsman's decision appear as though it was for the full amount owed apart from the subsequent related matter Why is this bill so high. Could you confirm the rate I was charged by the locum solicitor per hour. Why was I not informed of the costs throughout the case Why does the schedule of invoices and payments made not relate to the invoices sent and payments I made Why does the amount you seem to think I owe keep changing Why is interest being charged when you have failed to be consistent or clear in explaining what you think I owe you How does a cheque for such a substantial amount go missing Why is it that even in respect of the bill for subsequent matters the amount invoiced was incorrect Whilst I havent before queried any invoices sent, I now have very little faith in simple calculations being made correctly by yourselves, I would very much like to see the narratives for all invoices. I realise that I am supposed to have requested them within three months of the invoices being issued but until recently I had no reason to doubt that they were incorrect. I am aware that you will still be holding copies of this information and therefore trust that you will forward them asap. For the sake of clarity, please could you confirm what you believe I owe you and why as soon as possible. Regards
  6. Whatever I do, I imagine they will still expect me to pay the full whack. I appreciate that the law and morality are seperate issues but it seems that the legal profession dont have any regard for morals. Thats why im in this situation. Believing I was insured, and thinking that they would make some money, they deliberately refused to respond to the other party who then issued proceedings against me but I was only insured to initiate proceedings. They didnt care about the pressure the whole thing put me under (being harrassed and physically threatened by the other party) all they thought about was making money. They didnt offer to reduce their fees given the situation but hey, they're £8000 better off and Im £100000 down. Still Im so very glad that I never pursued a legal career when I finished my law degree, I wouldnt be able to treat people the way that they do. Will consruct a complaint letter this evening which I would be very grateful if you could peruse and give advice on. Its so very hard not to feel emotional about all this.
  7. Thanks for replying steampowered. I've talked with my family and it appears that between the remnants of my overdraft facility and what they can lend me. I can pay the bill, whichever of the three I now have ( I received a further letter today which has increases the total by a few quid due to interest). Should I pay the latest bill in full and complain them, giving them 8 weeks before I complain to the Ombudsman? However they answer my complaint, I cant see me being happy. I cant think of any excuse as to why they cant add up my final final bill correctly, why they didnt add this amount to my first final bill so I could have taken it in to account when arranging finance, why they overcharged me on a bill andsubsequently sent me a credit note andhow they managed to lose a cheque for £500 for over 4 months arter strongly denying they'd ever received it. And this is all after I've already complained about them to the Ombudsman.
  8. Dear All, Sorry to be a pain but.... Since my last post I did nothing and hoped that the solicitors would feel too ashamed to pursue me. To go in and meet them would require me to take half a day's precious annual leave. This seemed to be the case until mid December 2013 when they "found" a cheque for £500 that I had hand delivered to them and they'd later strongly denied ever receiving, as alluded to in post 26. Upon locating the cheque they wrote to me again asking if they could and cash it and use it against the debt i owed. I'd cancelled the cheque so ignored them. I have just received another letter advising that the debt has been passed to their debt collection service and I will now be paying interest on it. Further, the amount they are claiming is not the £1052.40 as stated in their letter and shown via the spread sheet they forwarded me but £1170.00 ie invoice 16259. Even by their calculations I dont owe this. I cant believe their continued incompetence! Whilst I understand that I will have to pay something or rather given that they wont let the matter lie, can I still request a detailed breakdown of the entire costings, because if they cant come up with a correct figure themselves, how can I trust that all my previous bills were calculated correctly. I will also be complaining to the firm about the reaonableness of presenting me with what looked like a full and final bill of such magnitude when they hadnt kept me informed of the cost, asking them to explian why the costs were well excess of the £8000 they verbally informed me, how it was that this amountwas not included in my final bill and why the additional amount they want from me keeps changing?
  9. Well as I predicted I heard back from my solicitor yesterday. This is what they wrote "Having checked my letter of 19 April 2013, you will see that I say, ‘…up to the 29 November 2012 etc’. If you look in the first three invoices numbered 15618, 16259 and 18655, the total time spent within the invoices is up to the 29 November 2012 – as stated in my covering letter with the invoice numbered 18655. When calculating the total from start to finish for your case in respect of legal costs, I worked out the total time that was recorded on the Firm’s system by adding all time within the three invoices for the discount. I then added a 20% discount to the time spent on your matter. Please note that the discount wasn’t applied to the total of each bill because we weren’t giving a 20% discount on VAT. We calculate VAT on top of whatever the figure is that we are charging for time spent on your matter. I am grateful to you for the payments that you have made by cheque. I don’t have a record of the cheque that you refer to as being uncashed. Had I received it, it would have been cashed, since we always appreciate being paid. I am sorry to note that invoice number 19008 wasn’t received by you earlier than the 10 August 2013. I can only conclude that it might have gone astray in the post. The invoice sent to you by Ms Curd was sent from a different office and the error was corrected when I saw the invoice having asked for a copy so that I could do a Statement of Account for you (enclosed with last letter to you). Thank you for your cheque in the sum of £978.91 as I appreciate that you are trying to finalise payment of the money that you owe to Menneer Shuttleworth, Solicitors. The figures that I have sent to you in respect of the Statement of Account enclosed with my last letter are correct, and I have been very careful to try to explain them within the Statement of Account more clearly. The best that I can suggest is that if you have any further queries, you telephone Angie Perkins (my Secretary) and make an appointment to come and see me. I am prepared to sit with you and go through the figures within the invoices to explain the breakdown of costs in person. I can assure you that the balance you owe the Firm, once your cheque has cleared, is £1,052.40. I have deducted the latest payment from you from the balance on the last Statement of Account sent to you. I enclose an updated Statement for your records. If you have any further queries about the money, please would you come and me as I think this will save some time trying to explain the figures through correspondence." The account they sent me Date Invoice No. Description Ledger Account Monies paid in by you Balance 23/11/11 15618 Invoice £1,014.00 £1,014.00 5/12/11 Payment by you £1,014.00 £0.00 8/3/11 16259 Invoice £1,170.00 £1,170.00 19/4/13 18655 20% discount on work in progress within invoices 15618 and 16259 within this invoice (£436.80) £733.20 19/4/13 18655 Total time within invoice £6,728.04 £7,461.24 19/4/13 18655 20% discount on work in progress within invoice 18655 (£1,345.61) £6,115.63 13/5/13 Payment by you £4,500.00 £1,615.63 13/6/13 19008 Invoice to include 20% discount £1,192.44 £2,808.07 6/8/13 Payment by you £563.23 £2,244.84 7/8/13 19008 Credit note (£213.53) £2,031.31 12/8/13 Monies paid in by your (£978.91) £1,052.40 So, I paid the first bill as stated, the second invoice was sent to me and was unpaid. I then recieved the third invoice but it didnt state the £6700 figure just that the bill was up to 29th November, that the orignal figure was £5600 odd, then deductions of 20% for first and second bill, then added 20% VAT = a bill for %= £5000+ which I paid in two parts, then the third bill which I paid. I dont need them to explain the figures to me. They are incorrect. Now what?
  10. Thank you. Im sure it wont be the last that I hear from them, but I think Im justified in thinking that I have paid everything now and any monies they believe I still owe, arent in fact owed due to their own mistake.
  11. Haha raydetinu . Thank you for trying to work it all out. You so nearly got it right! Using your example, this is what I think has happened, but its hard to tell because they keep providing mixed up figures, and I am confued in respect of deductions being made sometimes before and sometimes after VAT and then of there were the deductions made on bills in respect of invoices already paid. 1. November 2011 invoice for £1014.00 - Paid in December 2011 despite the fact that I received an estimate for this piece of work for £600 + VAT. I had oridinally attended his office in July 2011 to contact witnesses so that I could get witness statements re my rights and hopefully come to an agreement with the other side. But my solicitor did nothing at that time and the other party then sued me three months later. 2. March 2012 - invoice for £1170.00. Not paid. No estimate given. Verbally discussed costs with solicitor and agreed, whole thing including 3 days in Court if it got that far and a Barrister would cost another £8000, I to save up for barrister (costed at approx £3000 and he put this in writing to me) and pay solicitors costs (£5000) at the end when I could finance this with a loan, rather than getting several little loans. These costing were utter tosh. 3. April 2013 - invoice for £4945.63 and £118.60 of disbursements =£5063.23 . This figure derived by deducting 20% from original sum of £5606.70 = 4485.36 + VAT =£5382.43 then subtract 20% discount from Nov and March bill (£436.80) =4945.63 4. £4500 bill paid in May by cheque 5. £563.23 paid by cheque in June 2011 6 Letter recieved stating I owed £1734.23 in July 2013 7. Wrote another cheque in August for £563.23 after checking with bank and establishing that my previous cheque had not been cashed. Therefore completely discharging the £5000+ bill 8 Further works incorrectly invoiced for £1192.44 ( within the estimate given) because solicitors fees (originally £889.70 plus VAT) had not been reduced by 20% hence credit note for £213.53. hence I will provide cheque for £987.91 9 The little schedule of invoices they recenlty provided shows I owe £2013.31 all together including the bill above for £1192.44 Does that make (some sort of) sense? I think they forgot to include March 2012 bill in their bill in April 2013. But thats not my problem. They said that the £5000+ was all I owed and I paid that I will take on board your other suggestions too
  12. Thanks again steampowered. Its so very hard keep my cool about all this at times
  13. Hi there, You may have read my thread, if you have you will realise that I can feel your pain regarding this. I am utterly astnonshied how at how greedy and manipulative many lawyers seem to be and cant for the life of me understand how they can charge such high fees. I know its frustrating but you have to give the firm 8 weeks to respond to your complaint before the Ombudsman will look it. If you are lucky the firm may offer to refund some of it. Hopefully you still have copies of any letters etc they sent you. did they give you estimates for pieces of work? Did they inform you if they were going to go over these? Did the invoices list the work done? Did they actually do the work they charged you for? Regarding the defence Im not clear what you mean by them not providing a defence. Did they actually not submit a thing to court regarding your defence or was the defence they submitted just not accepted by the Court. Or was no substantial defence put forward because of the particular facts of your case. What was your understanding of the defence that they would put forward? Are there a legal precedents regarding how recent evidence has to be? Edit. I've just noted that you have previously posted on this and that you were going to waiting to hear from a solicitor about this in June. What were you told. When was the solicitor paid? The Ombudsman have time limits regarding complaints and may have to justify why its taken you so long to complain about the matter
  14. Steampowered Im glad we both agree that after paying that £5000+ bill it was reasonable for me to conclude that I no longer had any debt with the firm. Yes, they then had a little more work to complete but the Ombudsman advised them to reduce this by 20% also otherwise I would be able to make a seperate complaint to the Ombudsman as I might also do in respect of being given the £5000+ bill. They have just invoiced me for that work, and cocked that up too hence the credit note. I really objected to them trying to make out that I just didnt want to pay my bill when I complained to the Ombudsman, and dont want that to give them the opportunity to do that again. Thats why I'm going to pay this latest bill. I've written an email that I am going to send to today unless I am advised otherwise. Comments would be appreciated Dear Ms Duff, I acknowledge receipt of your letter dated 9th August 2013 and enclosed documents (a schedule of invoices issued and payments received and a credit note for £213.53) which I received on 10th August 2013 I would like to highlight that your account of the details contained within invoice number 18655 does not resemble the information contained in the actual invoice . The schedule suggests the amount of work done tallied up to £6728.04, the invoice records the original amount as being £5606.70 before deductions and the VAT. Furthermore when you furnished that invoice, the accompanying letter that you sent, stated “I am able to confirm that the amount due in respect of the bill for November 2011 and March 2012 totals £1747.20 inclusive of VAT, but rather than part paying those two invoices, the very same discount is included within the rest of the time spent on your matter within the enclosed bill numbered 18655 as shown under the sub-total and marked as “20% discount on previous invoices to include VAT. This means that up to the 29 November 2012, the total from start to finish of your case in respect of legal costs is £5063.23, taking into account the 20% discount to you by the firm. I would be grateful if you would please settle the outstanding invoice by return” Notwithstanding the fact that no costs information was provided to me throughout this period and I was not updated regarding the amount I owed despite the fact that I had made the firm aware that I would struggle financially especially given that Mr Collins failed to take any action in respect of my legal insurance cover, I did not query the amount and paid the bill,(in two parts £4500 in May 2013 and a cheque for the remainder which I delivered at the beginning of June 2013 but your firm failed to cash so that I had to write a further cheque in August 2013) on the the basis that that would be the end of the matter and that I had paid a full and final settlement figure and could put the whole matter behind me. That is still how I regard the situation. I note that you purport that invoice no 19008 was provided to me on 13/06/2013. This is incorrect. Indeed ,I only received that invoice on 11th August 2013. I also note that the letter accompanying the invoice written by Ms Curd, makes a point of emphasising that the hourly rates reflect a 20% discount, which you yourself have acknowledged is incorrect after I queried another letter which was sent to me by your firm on July 16th 2013 incorrectly advising that I owed a further £1734.23. In order to settle invoice 19008, I have today personally hand delivered, in an envelope addressed to you, a cheque for the amount of £978.91 and enclosed the credit note you sent me after realising the errors. I hope this is the end of my very disappointing experience with your firm, however should it still be thought that I still owe money, I would be happy to take the above issues up the Legal Ombudsman or defend myself in Court and request that you provide me with more in depth information regarding invoice 18655 such as time spent on what tasks and rates charged etc as clearly your firms numeracy skills and conscience are questionable. I would expect this information to be delivered to me by 17th August 2013
  15. Thanks for your support raydetinu. I dont want a big fight about money. I really really want to put it all behind me and I thought I had. IThat's why I am going to pay the latest bill, copy them the invoice and letter they sent me in Apriladvising that all I owed was the %00+ and tell them that as far as I am concerned I have now paid all the invoices and that that is the end of the matter and I will not be paying anymore. I cant believe their cheek really
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