me and my partner went into perfect homes in leeds in 2009 and purchased a flat screen tv and a washing machine we were regular payers and got on with every one at the perfect homes store on briggate in leeds. in 2011 we decided to get a corner sofa off of them aswell. we went in and my partner liked this one sofa but they only had one left that we could have. But one of the perfect home employees said bit had been in some ones house and then they realised it would not fit so they could not have that model.AND THEN IT GOT RETURNED TO THERE STORE. we did not think anything was wrong with the sofa so we decided we would still have it THEY EVEN KNOCKED A BIT OF MONEY OFF. but i thought it was a bit weird how the sofa had to get re-furbished before we could have it. we eventualy received the sofa a few weeks later. when it came it looked ok. it all was in protective plastic and looked new. But when we removed the plastic covering to put the cushions on it we noticed a 2cm rip on the back fabric. and that one of the seating cushions was dipping down on one corner. witch we didnt say anything straight away even though WE HAD BEEN LIED TO ABOUT THE QUALITY. as we did get some money knocked off of it. a couple of weeks later as we had a 3yr old son we needed to wash all the cushion covers as we removed the seating covers we was DISGUSTED TO FIND THAT THE FOAM HAD BEEN JUST GLUED BACK TOGETHER WITH WHAT LOOKED LIKE SUPER GLUE AND ON THE FOAM ITSELF IT LOOKED LIKE IT HAD CIG BURNS OR SOMETHING SIMILAR. ALSO THE WOODEN FRAME WAS VERY WEEK AND YOU COULD ROCK THE SOFA FROM SIDE TO SIDE AND ALSO FEEL THE WOODEN FRAME THROUGH THE BACK OF IT WHEN YOU SAT DOWN. now we knew that we had to say something to perfect homes as we was paying for something that was not fit for purpose. so we went in store and told them about our problems. they sent someone from there store out with a clipboard and a camera who came took a picture wrote that it was not fit for purpose then he left we did not hear anything for weeks so we went in again then they sent someone from the manufacturer out who did exactly the same. AS THE MONTHS ROLLED BY WITH US PAYING WE FELT LIKE THEY WAS NOT WILLING TO REPAIR OR FIND US AN ALTERNATIVE SOFA. SO WE STOPPED PAYING FOR THE SOFA AND JUST PAYED FOR THE TV AND WASHER. WHEN THEY REALISED WE WAS NOT GOING TO PAY FOR THE SOFA THATS WHEN ALL OUR TROUBLE STARTED WITH THEM (THIS IS WHEN PERFECT HOMES HAD SOME NEW EMPLOYEES) THEY WOULD RING US UP ANYTHING UP TO 20 TIMES A DAY DEMANDING PAYMENTS BUT NEVER OFFERING US A SOFA. I WOULD GO INTO THE STORE TO PAY FOR THE WASHER AND TV BUT THEY WOULD REFUSE PAYMENTS ON JUST THEM TWO ITEMS. AND THEN WHEN I GOT HOME WE WOULD ALWAYS RECEIVE A PHONE CALL SAYING THAT WE HAVE NOT PAYED. WHEN WE WOULD SAY THAT WE HAVE BEEN IN TO TRY AND PAY AND YOU REFUSED THEY WOULD JUST SAY "IT WAS A PROBLEM WITH THE COMPUTER" OR THAT "IT WAS A PROBLEM WITH THERE SYSTEM". MY PARTENER HAS A SPEACH PROBLEM AND DOESW NOT LIKE SPEAKING ON THE PHONE BECAUSE OF THIS SO I WOULD ANSWER THE PHONE TO THEM BUT THEY WOULD REFUSE TO TALK TO ME AND SAID THAT MY NAME WAS NOT ON THE AGREEMENT WHICH WAS YET AGAIN A LIE AS ME AND MY PARTNER CO SIGNED THEY THEN GOT ANOTHER PERFECT HOMES TO RING US UP ABUSING US AND THREATENING US. HE THEN STARTED TAKING THE **** OUT OF MY PARTNERS DISABILITY. SO WE PUT THE PHONE DOWN ON THEM THEN THE LEEDS BRANCH RANG BACK UP SO WE TOLD THEM WHAT HAD HAPPENED AND THERE REPLY WAS THAT THERE MANAGER WAS SAT WITH THE PERSON ON THE PHONE AND NOTHING LIKE THAT GOT SAID SO WE SAID TO HER IS HE THERE NOW AND SHE SAID YES BUT THAT WAS A BIT FUNNY AS THE PHONE CALL WAS FROM THE BRADFORD STORE AND THE MANAGER WAS IN THE LEEDS STORE WE HAVE SENT THE SOFA BACK NOW AND ARE APAULLED HOW THEY CAN TREAT THERE CUSTOMERS EVEN MENTIONING THAT YOU HAVE BEEN INTOUCH WITH CITIZENS ADVICE AND TRADING STANDARDS DOES NOT DO ANYTHING WE ARE COVERED UNDER THE the Sale of Goods Act 1979 (as amended) BUT WE STILL NOT HAVE HAD A PENNY BACK ALL WE GET IS FURTHER HARRASMENT OFF OF THEM