Hi guys, well i sent my initial letter (Data Protection Subject Access Request) on 20th sept 06 and this is the letter i recieved.
10 October 2006
*MY AC No.*
Dear Mr Travis
Thank you for your letter dated 20th september 2006, which we recieved on 27th september 2006, requesting information on your bank account. I also acknowledge receipt of your £10 fee.
Unfortunately, we are unable to supply a list of charges applied to your account for the last six years because we do not store this information seperately from other transactional data. We can only supply a list of the transactions on your account, which will include any details of any charges applied.
I confirm that arrangements have been made for the information you have requested to be sent to you. The transactional information remaining on our systems, normally covering the last fourteen months, will be sent out in the form of duplicate statements. You should recieve these within five to seven working days of this letter.
Any previous transactions have been archived onto microfiche and it is not possible to provide you with a computer print out of this information. However, we have made arrangements to send you a list of archived transactions between 2000 and 2005, under seperate cover.
You have also asked for details of any 'manual interventions' that may have been made on your account and i am sorry that we are unable to help with this request.
I can explain that we consider 'manual intervention' to mean an action that is not automatic or computer-driven. Not all manual interventions are recorded, for example if a member of staff looks at a paper document relating to your account, a record is not always required. Similarly some interventions may relate to work carried out by a deopartment rather than individuals where no central record of activity is kept because this is not the kind of information we need, or more importantly, that a customer would usually request.
If you have any questions please call us on the above number.
(08457654321 or fax 01274368639)
Just a few questions for you guys in the know!
What exactly does this mean?!?
Where do i stand?!?
And what is my next course of action?!?!
All help will be greatly appreciated and i will be making a donation on completion (if successful) of this claim.
I estimate it to be around £5000 + as i have had a look at my last 6 months statements and discovered in 6 months alone i have incurred £630 in charges!!
Thanks again!! Stu!