Having used this service a spart of an agents complaints procedure I found that they did not provide copies of responses from the agent, nor have they investigated inconsistancies in what the agent was saying even blatent misleading information which was quoted to us in a decision letter. The first letter decision favoured the agent and completely failed to show rational investigation or deal with the balatant mistruth given by the agent... the second line of review was similarly weighted for the agent despite 6 pages of evidence and no investigative enquiries by this services as to the agents actions... in my view nothing more than an obstacle in the complaints process, they keep asking the complainant for mor eevidence whilst ask the agent to provide nothing. They are not independant and are funded by RICS and the agents. The agents actions were in our view unethical failing to notify us of serious environmental issues .