orange86
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hi, its been a long time since i've heard from xercise 4 less or its cronies. today out of the blue i receive an email from CRS saying 'your file has recently been returned to us by external agents'. they are asking me to call up for payment. am i good to ignore it?
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After long last i received an email from the zinc group with the usual blurb. they called me while i was at work yesterday but i said to call me back after 5pm which they didn't do. i'll assume not to communicate any further with them? Dear Sir / Madam, Welcome to the Zinc Group, we have been instructed by our client to assist you with the resolution of your account. We would therefore like to invite you to review the options we have made available to you as a priority customer, these have been designed to make the process as simple as possible while ensuring that you have full control of your circumstances. At Zinc we understand that not all of our customers are the same, but we are committed to treating all of our customers fairly. You can visit our website [removed - dx] or contact your personal account manager in order to:
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Hi i received a letter from CRC dated 8th December with the following: "We've been employed by Xercise 4 Less as your membership remains in arrears despite previous letters sent to you. As a result of this, our fees totalling £102.50 have been added. Therefore your account balance now stands at £207.47 We want to reach an amicable resolution with you! In order to do this, please ring our non premium rate number: xxxx xxxxxx What are the options? " Any help on what to do next?
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ok thanks slick, i did get a call from crc today but didnt answer it. I still dont know if they have updated their systems with my correct postal address, it was only through this recent issue with crc did i realise xercise4less had a random address for me in their system !! So if any letters from them that come, i dont know if it will go to my address or a random one. I havent used the gym since saturday and would doubt if they would even check my usage in the past 3 months. In terms of my gym membership still being active, is it better to keep it like this in the short term? Going to join another gym on the weekend.
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cant edit my above post, but just had a text from CRC say: "It is urgent that we speak to you today. Please call CRS on 01444 xxxx. Thank you".
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Yes, i've been 4-5 times in November. i last went on Thursday 24th Nov. They now have a new gym access method, previously i just typed in a 8 digit code, now we have to register for bio-metric finger print which gets scanned each time we enter.
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I'm now thinking of cancelling my membership at xexise4less. apparently i can do this on their website. Slick, should i call them to notify them i am changing my address? (moving house in 4 days).
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Hi Slick, this afternoon i had a call from CRC automated line, it put me in a que to get through to a CRC agent but i was at work so put the phone down.
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ok cheers slick, in terms of my membership i currently dont have a direct debit set up so the charges will just keep racking up. (membership fee + admin fee) Shall i just leave it as is?
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Hi slick, xercise4less and CRC have responded back today. the text from CRC goes as follows: "Please call CRS on 01444 xxxx in order to make the payment we previously agreed with you" I never agreed to pay it, when i called CRC last month the guy said he would take off their fees if i pay by the 22nd (today) and i said i'd get back to crc about it. The email from xercise4 less goes: "Good morning, Thank you for contacting Xercise4less. Your membership has now been passed to CRS as it has been left unresolved here at Xercise4less. Unfortunately you will need to contact CRS directly on 014444xxxx to settle your arrears. Please be aware they are able to set up payment plans with yourself if needed. -- Healthy Regards Membership Enquiries Head Office" How should i respond to this ?
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Hi Slick, I posted the letter to Xercise 4 Less on 08/11/16 (over a week ago) but i've not heard anything back. I'm concerned some juniour member of the team may have just pushed my letter into a corner. Should i send another letter in? CRC are expecting me to call them before the end of the month to settle the account which is now over £100.
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Thanks slick, should i print off the email they sent me and stick it with the new letter?
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i had a email reply from Xercise 4 less head office as follows: Thank you for getting in touch with us. Unfortunately we can see that your account is now with CRS. This means that you have either missed a direct debit payment or cancelled your direct debit and your debt has now gone over to a third party debt collection agency (Credit Resolution Services). If you contact our Membership Support Team on 0113 203 8602, they will be able to help you. Alternatively if you don't think this is the right information please speak to the General Manager at your club. Please note this account is not monitored Kind Regards, Central Support Team Head Office Xercise4Less Unit 1, Kirkstall Industrial Estate, Kirkstall Road, Leeds, LS4 2AZ What can i do from here ?
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didnt know Leeds was their head office location. should i put down, for the attention of the manager... ? hopefully they will respond back.
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thanks slick, should i add my membership no and phone contact no on the letter as well? do you think they will respond back?
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