I do get staff discount. Even with the discount wasn't tv in stock that could match price currys were selling at

Had a interesting chat with one of my managers this morning, surely charging me before they look at the product is illegal. If I'm unable to afford 95 does that give them the right to ignore their responisbilities? Its quite obviously a well documented manufacturer fault, and they have admitted they still have a responsibility to fix. Why should it cost me a penny if the fault is not my own. I can't afford it, so that means I'm stuck with a broken tv and have no rights?! Surely that's agaisnt some law. At argos we don't don't charge the customer until we test the product and find out what the fault is. Surely this should be standard procedure? Would love an opinion on this. Also, pauls comment about a refund from the manufacturer, logik is currys own brand

The more I've gooled the problem with my tv, found out it actually quite a common fault throughout their entire range from up to 3 years ago. I cannot understand the reasoning of charging me before hand on what they already know is a common manufacturer fault. I know its not a massive amount of money, but in these times I (as does everyone) need every penny. Would be more than happy to pay if it was a fault of my own

The most fustrating think is I work at argos and know what I'd do for the customer if a customer came to me. We sent it away and don't charge unless we find the fault lies with the customer. Thanks for all your advice guys, not sure which direction I'm going to take yet.

Thanks for the suggestions. Think having an independent report seems like a good idea, will i need to have Currys agree to it before i carry one out?

Hi guys, thanks for the replys. Paul - i'll send you my details, thank you. Biggest worry was i'd lose £100 plus my tv, thats why i've been checking up if there was anything i could do. Really appreciate the quick responses

Thanks for the link. i have read a number of websites similar. I thought the more i read up the better my knoweledge would be but the more a read the more i'm getting confused. Read several pages about how under EU regulations goods are covered for 2 years, and how goods should covered for manufacturer faults for a realistic life expectancy. And then read other pages saying the opposite. i know this may seem a little petty for a £400 tv but i dont really want to have to buy a new one every year

Hi all. Need help figuring out where i stand on a faulty logik tv i purchased from Currys. I've had the TV for 14 months. This last month it keeps putting itself on standby. Sometimes it happens after a couple of hours, other times after 10 mins. I've checked many times to make sure that its not on sleep mode. This seems to be happening more and more frequently. I tried to return it but i've been told that because its outside of the 12 month warranty they cant do anything. After contacting customer services i have been told the only thing they can do is send it away for repair at a cost of £100, which could be more depending on the fault and non refundable if they are unable to fix it. The tv originally cost me £400 and so feel a little reluctant to fork out another £100. After extensive search online, i have found out this same fault has effected quite a few customers purchasing logik TV's. It seems to be a manufacturer fault rather than any fault of mine. I was advised that because it is fault of manufacturer it is still Currys responsibility to repair/replace the product even though its over the 12 month warranty. I went back to store and was told agian there was nothing they could do, "its not our problem". i either pay £100 and take my chances or buy a new tv. I have read alot of conflicting info on these forums about where i stand trying to get this problem resolved, so any help anyone can offer me would be greatly appreciated