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About lostforwords

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  1. Apologies accepted. Every thing is compliant unfortunately. She is my neighbour and was having a very heavy haemorrhage due to feminine problems. I was driving her to A&E as quick as I could. I did not find my way into the A&E parking at first attempt so had to go round the block again. I did not know/see that it was prohibited. When she then was released I drove back from the same "position" hence made the same mistake. As I said it is completely my fault. I just hoped I could explain it or find a legal way out of the second one. Anyway, I'll pay it. Hopefully I won't re-offend soon.
  2. I think you need a good anger management course Sgtbush. Take care.
  3. Thank you Gick and BankFodder. I am afraid I will have to pay 130£ then. Have a good day.
  4. I clearly did not see the sign. Or I am dumb. But with only 1 penalty in 40 years I could stand a chance to explain it? I drive my car almost every day in London.
  5. Oh gosh! Any chance applies to "can't be fined twice in the same day for the same offence"? a friend told me something like that...
  6. Good morning. Few days ago I urgently drove my friend to A&E and I unawarely made a prohibited (right) turn. 40 minutes later I drove my friend back home and committed the same contravention. I didn't see the "no right turn" sign at all, so it is completely my fault. I could also add that the road was quite deserted (although I imagine is not an excuse). I am just checking with you if there is any possibility I can only pay it once. I am quite shocked as it is my second (and third) penalty charge in over 40 years. Not mentioning the costs!! Thanks for any help or suggestion. Have a good day.
  7. Thank you Jacktheband, that's very useful to know and I really appreciate your support. Take care.
  8. Thank you Rebel11. If I won't receive any call back from RM, I will definitely write to Ms Clemes as you instructed me.
  9. Thank you Sequenci: precisely what I thought as we really acted in good faith about the length of the messages. On top, during one of our first phonecalls with EE, disputing the cost of the bill, we directly asked to the EE employee if the length of the message had anything to do with the overcharges and he said NO. I could prove it as EE should have our conversation recorded.. Meaning that this aspect was not clear even within the phone company employees.
  10. Rebel11 and Jacktheband thank you both for your answers. So what happened between the moment I started this thread and your response back to me: my husband received yet another phonecall from EE pressing for us to accept the offer of -180 Pounds on the bill. As we never had such problems with any supplier and we have an immaculate billing record, we are not used to be in such uncomfortable situation. Being concerned that EE would have disconnected the line whilst we were on holiday (abroad) he decided to accept the reduction and eventually paid the amount required (minus 180 pounds). Back from the office, on his way home, he stopped at the EE shop (where we did the contract for our phones) and explained to the manager our issue. The manager of the shop said he would have taken this problem in his hands. He is planning to speak to his boss, Regional Manager, in 2 days time (as the RM is on holiday at the moment) and ask him (the RM) to call my husband back and see to reduce further more the costs. Now, individual replies: @ Rebel11 - Thank you thank you!! I totally agree with you and I think that is the right path. I am just concerned that, taking a considerable amount of time, they will disconnect my phone again, as my august bill is about to be billed (23rd of August). I went to see the links you sent me and, as you rightly said, the fact that the did not tell us about text length nor they did not warn us about exceeding the limit, is clearly stated as a mistake from their side and something we can appeal against. Do you think we can still appeal against this bill once we will be back from holiday on the very same grounds you detailled here? @ Jacktheband - Thank you for your input. We did buy the phones from EE but, being them IPhones, we only received the standard user guide that Apple provides. I can look into the clause you are mentioning but, if I understood well your point, I would probably stand no chance at all anyway, as if "text messages must be 160 characters" this is it anyway, written on the user guide or not. Or maybe I did not get your point correctly? On top counting the characters means also spaces, commas, dot, apostrophes...Am I right? I will be leaving for my holidays tuesday morning. Hopefully I will receive a good-news call from the RM before I leave. I will keep you updated with the new steps. If you have further advice it is welcome. Meanwhile have a good day and thank you very much again.
  11. Good morning everyone. I would need your advice once more please. Last month my daughter went to Cuba for 1 month. I called EE and bought a bundle which allowed 108 texts and 52 minutes calls for the price of 8 pounds. Then one morning we realised our phones were set only on the "receiveing mode", unable to send texts or make phonecalls. We called EE and found out that we had a bill for 443 Pounds due to my daughter's texts. We checked with both her phone and the receiving ones and we saw that she sent only 45 texts altogether. After long and endless calls with EE and having finally checked the bill online, we found out that the reason was that she sent LONG texts (more than 160 characters) and each text was counted 10 or even 15 times. No one ever mentioned to us this clause and we didn't know about it as in UK we have an account with EE based on inlimited texts and unlimited calls. Never thought about lenght of texts and characters. We tried to discuss this with EE for the past 2 weeks. We have been on the phone with an countless number of EE people. Everyone was very supportive and promised to do something to solve this problem but eventually disappeared. We even sent an email to an (apparently) higher level of EE management as she promised to help, just to find out that she went on holiday 3 hours after she promised to deal with our issue and would have been back at the end of august. I can't wait till the end of august as another bill will be issued meanwhile and, as we will be on holiday, cannot afford to have our telephone line cut once more without notice. This morning, after we called for the nth time, another EE employee offered to reduce the amount to 180 pounds. Question: should I accept it? It's not fair as I have never been told anything about length of messages. Nor we never received any warning we had exceeded our credit limit. I would really appreciate your advice. Thanks.
  12. Hello is anyone able to me help me with this please? I can't open their link. Shall I go ahead regardless the link or not? Only 5 secs passed between the first picture of me entering the junction and me exiting it. Thanks
  13. I have written to the Brent Council asking for the CCTV footage. They replied with a link where the video should be supposedly be posted, but the video doesn't open. I have tried writing them emails asking them to resend the image but with no lck. Can you please advise what should be done next? Any other email I tried sending in didn't work. On top it's clear from the 2 still pictures I received that only 5 seconds passed between my car entering and safely getting to the other side of the box junction. Thank you very much.
  14. I think I understand but can you explain it better? In my PCN is stated that " alleged contravention was noted by an enforcement officer who was observing real time pictures from a road side camera at the time stated". Doesn't this mean that it was recorded by a CCTV? What else could this has been? I assumed it was a CCTV....Thank you
  15. Dear Sailor Sam, the fact is that when I entered the box junction the traffic was moving, not fast but enough. Between me and the car in front of me there was the whole box junction, as I was at the very beginning of it (next to me there was still the footpath) and the other car was almost out of it. So the road was sort of "clear". I saw your link which I found extremely interesting but can't anything similar to my situation. Do you want me to attach the PCN with the pics? Thank you
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