Can anyone help with some advice? I had a career development loan with Lloyds TSB and while I'd missed several payments I had finally saved enough cash to pay most of the outstanding balance off. I wrote a letter to Lloyds TSB collections on the 9th March 2012 detailing that i would like to offer 86% of the outstanding balance as a full and final settlement. On 17th April I received this letter from SCM Solicitors dated 28th March. (I cannot post a html link to the file but it basically says "This is a formal demand to repay the balance within 14 days from receipt of the letter otherwise Lloyds TSB will issue legal proceedings - the letter goes on to say that paying will be updated on my credit file but the Default will remain. The letter is not titled Default Notice. As soon as I received it I called the bank. Apparently they didn't get my letter, have passed my account to recoveries, closed it and given me a default. I immediately borrowed the rest of the money I needed to pay the debt off in full - but apparently the Lloyds TSB Recoveries Call centre in India are telling me they have put a default on my Credit file for the next six years. The first call centre operative told me the default was applied in 2009 (i checked credit report - this is not true) the second told me the default was applied on the 11th April 2012 - I can't seem to get a straight answer, and whilst they promised to call me back yesterday they never did. Meanwhile I had a standard statement from Lloyds TSB Collections sent to me on the 12th April with no mention of a default or my account being terminated. I have called the National Debt Line who don't seem to think I've been issued a default or an actual default notice. I've checked my credit files which also don't seem to have a default registered. I'm really confused and wondered if anyone with more experience could offer me some help and guidance?

Hello, I am having a very similar issue and am glad to have found this post. I had a career development loan with Lloyds TSB and while I'd missed several payments I had finally saved enough cash to pay most of the outstanding balance off. I wrote a letter to Lloyds TSB collections on the 9th March detailing that i would like to offer 86% of the outstanding balance as a full and final settlement. On 17th April I received this letter from SCM Solicitors dated 28th March. (I cannot post a html link to the file but it basically says I have 14 days from receipt of the letter to pay, and that paying will be updated on my credit file but the Default will remain. As soon as I received it I called the bank. Apparently they didn't get my letter, have passed my account to recoveries, closed it and given me a default. I immediately borrowed the rest of the money I needed to pay the debt off in full - but apparently the Lloyds TSB Recoveries Call centre in India are telling me they have put a default on my Credit file for the next six years. The first call centre operative told me the default was applied in 2009 (i checked credit report - this is not true) the second told me the default was applied on the 11th April 2012 - I can't seem to get a straight answer, and whilst they promised to call me back yesterday they never did. Meanwhile I had a standard statement from Lloyds TSB Collections sent to me on the 12th April with no mention of a default or my account being terminated. I have called the National Debt Line who don't seem to think I've been issued a default or an actual default notice. I've checked my credit files which also don't seem to have a default registered. I'm really confused and wondered if anyone with more experience could offer me some help and guidance?