Thanks for posting the link for me. In addition to my original post, am I also right in thinking they not only have to refund my £36, but they also have to refund the postage for the cheque I sent to pay for the return? They actually lost the cheque and never cashed it, but I have proof of postage (with the address it was sent to) and delivery.

Hi, a few months ago I posted another thread, can't link because my post count is too low but if you want to read it I'm sure you can get to it through my profile. Long story short if you don't want to read it, I got a new PC power supply for Christmas 2011, developed a fault after a few months, returned to retailer but they refused to do anything. Anyway, last month I coughed up the £36 testing and return fee with the understanding that if (actually when as it had already been arranged) the manufacturer replaced the power supply, the retailer would refund that £36. The swap is still taking place, the manufacturer has confirmed they are sending out a new power supply today. I e-mailed the retailer yesterday to ask what they needed to process my refund and was met with this reply: "We require confirmation that OCZ tested the PSU you returned to them and it was confirmed to be faulty, rather than them simply just replacing the unit." Now, I could give them the RMA number but other than that I have no idea what OCZ did once they received my power supply. But surely the fact they have replaced it is proof enough? What are my options if the retailer still refuses? Give them a few days/weeks then file a Money Claim Online form? Thanks

I have sent them evidence, they still won't budge. I sent them links to the official forum of the manufacturer (several links in fact) They all had people explaining the problem (the same one I have) and they all have someone who works for the company saying they are happy to replace any PSUs with the fault. Do you happen to have the part of the SoGA that says this? Thanks

I purchased a PC power supply just before Christmas, after upgrading my graphics card 2 months ago I uncovered a fault with the power supply where the fan would constantly run at full speed when I played games. I did some research and discovered that this was a known problem with this power supply. I was originally going to send it back to the manufacturer as they indicated that they would be happy to swap it, however their only European returns center was in the Netherlands and it was going to cost me £30+ to send it. So I went to the website that sold it to me and filed for an RMA. I sent the power supply back and they quickly informed me that they had found no fault. (I mean quickly, within 2 hours of them acknowledging that they had recieved the PSU in the first place) So I said I wasn't happy with this and asked exactly how they tested it. They replied stating they would test it for longer and get back to me. They did the next day and said they still couldn't find a fault so I asked again exactly how they were testing it. Despite telling them exactly what I'm using in my PC, they said they tested it with components that were using about 150-200W LESS power than what I'm using. This is a fault that only occurs when the PSU is close to full load, they were testing it under half load. I was unable to resolve this issue before going on holiday for 3 weeks. After getting back on Saturday I e-mailed asking for any updates. They just replied stating that they had tested it on several setups, sometimes for 24-48 hours (but didn't say exactly what the setups were, so I have no idea if they are close to what I'm actually using) and to contact the returns department to arrange for me to pay for the testing and return of the PSU. I have just replied again, asking them why they think I would return a perfectly good PSU, and for them to say EXACTLY what setups they tested it with. I can see myself going round and round in circles with them though so I need some advice: If they either don't say exactly how they tested it, or they do but it's not with a setup that is comparable to my own, can they legally ask me to pay for the testing and return? What happens in a "my word against theirs" situation? I need my PC for work, I am now without work and money (so couldn't pay for the testing or return anyway), I have no reason to lie about the PSU being faulty, it's not caused by anything else in my PC, and it's a known fault with that PSU. This has been more touble than it's worth and I just want my PC back now.

Thanks for the reply. Done. E-mailed last night, had a reply this morning with an RMA number, and asking for my address etc so they can arrange collection of the power supply. Thanks again.

Hi, I purchased a new PC power supply online just before Christmas 2011. It has been fine until last week when I upgraded my graphics card to a more power-hungry model. This has revealed a fault in the new power supply and I've been in contact with the manufacturer to get it replaced. While they are happy to replace it (It has a 5 year warranty so that's fine), their returns department is in The Netherlands. Because of the size and weight of the power supply it's going to cost me upwards of £20-£25 to return the faulty unit to them. That's a quarter+ of what I originaly paid for the power supply. This seems wrong and unfair to me and I was just wondering if I have any legal right to ask them to pay for the return postage? I would happily pay it if it was to somewhere in the UK as it would likely be half that, and/or if I'd owned the item for more than 4-5 months. My understanding is that if a fault is found within the first 6 months then it's up to the manufacturer to prove it wasn't faulty when it was sold. And that it shouldn't be treated as a repair under warranty (which I know they can ask you to pay the return postage for) but as a repair/exchange under my consumer rights. Either that, or would I still be within my rights to get the faulty unti replaced by the website that sold it to me? Any help is greatly appreciated