Hi The money was refunded in full 3 days later Good luck all

My partner signed up to a free beauty gift just like many of the above posters. Same story - 4 further payments taken from her account, total taken £310. After reading many of the comments in this thread I armed myself with a few written pointers and called the 0808 1787 32011 number. Yes there is a really annoying hold period and yes the usual smarmy customer sales type of phone person to deal with. Here is what i told them at the start of the phone call- 1) I insist on a full refund. 2) I have spoken to the Bank fraud department and they have advised me to record the conversation - which i am doing and I am informing you of that fact. 3) I have researched the [problem] extensively so do not waste my time explaining the scheme/scan again to me - a full refund is all I am interested in. I was polite but very forcefully. She explained that she would need to speak to the supervisor and started to explain that i had signed up to blah blah blah - at this point i cut in and reiterated point 3 and told her to speak to the supervisor and stop wasting my time, as i had already been on the call for too long. 2 minutes later back she came, told be she had canceled our account and processed a full refund. I asked her for the purpose of the recording to detail each transaction that she was refunding - which she did. She then half heartedly asked me to return the items to the Scottish address posted else where in this thread. The hold time = 15 minutes, the conversation = 3 minutes. 10 minutes later I received the following email from them: Dear Jo, This email serves as confirmation (#1Fxxxx2AE0F6D45D8525797500xxxxxx) that your refund of purchase was successfully processed for the credit card ending in XXXXXXXXXXXXxxxx. Please note refunds are released immediately from Perfect Radiance and should post back to your account in approximately 3-7 business days, but depending on your bank it may take longer. You do not need to take any further action to receive your refund as you are receiving this email because the refund was already processed and you will see the credit on your bank/card statement. Thanks, Perfect Radiance Support Do not let them get away with this kind of stunt - I may be speaking too soon, but if you prepare before the phone call and stick to your guns you should be able to get at least as far as I have. I did not record the call, but i think it is important that they think you are. Good luck to all of you and i shall update you when/if the refund arrives.