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christywhisty

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About christywhisty

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  1. My 16yr old son is going to thorpe park today He went on the nationrail website last night, chose a journey and bought the ticket to be collected this morning. He collected the ticket this morning then wasn't allowed to use it as they said it was an off peak ticket and has had to purchase another ticket which was more expensive! The ticket he bought was from Hertford East to Staines and was about £11 (he has 16-25 railcard) and was getting the 6.58 train from Hertford East . A slight complication was that he was actually getting on at Cheshunt which is a few stops later, but he is retu
  2. How are we supposed to know about SILK. My son wasn't told about even though they knew he had no more money, they just took his ticket off him.
  3. An update After letters back and forth to rpss, who finally referred me to first capital connect. I paid my sons penalty fare because i didn't want to incur any more costs. Fcc admitted that my son was not trying to defraud the company, but basically they have to treat everyone as guilty. Still couldn't really come up with an adequate reason for withholding his return ticket other than to prevent further fraud. They sent us a voucher for the price of a return ticket. I involved travelwatch who couldn't get a straight answer either.
  4. He honestly didn't have anyone else with him other than girlfriend. I was told by the inspector at my station that they may look at the cctv camera. It's fair enough, he shouldn't have lost his ticket, but I am still annoyed they took a ticket he had paid for from him Also does anyone if they should have treated him differently as a minor under the age of 18. They did not fill in the penalty form in correctly.
  5. But how would two of them got through the ticket barrier at the start of the journey with just one ticket.
  6. It was just me hypothesing what could have happened to the ticket, my son didn't say that's what happened. He has no idea what he did with the ticket.
  7. Well he dropped it somewhere then, he had to go through the barrier to get to the platform.
  8. From what I can gather my son showed him the return ticket as well as other tickets he had bought that day. We live in Cheshunt and to get to stevenage he goes to hertford east then walks across town to Hertford North station, so he had a return ticket for that journey as well. He showed the inspector all 3 tickets, but the inspector kept the return ticket from stevenage to hertford north and handed back the Cheshunt tickets. I spoke to an inspector at Cheshunt this morning and he said it was standard practice to keep the return ticket and it is illegal to travel with only one part of th
  9. He paid by cash I am also concerned that they took the return part of the ticket off him, so that he would have had to pay again for that part of the journey, if we had not gone and collected him.
  10. My 16 yr old son was travelling between Hertford North and Stevenage. He bought a return ticket using his 16-25 railcard which cost £4.20. When he got to Stevenage he couldn't find his outward ticket, although he did have it to get through the ticket barrier at Hertford North. The ticket inspector at Stevenage said that the return part of the ticket wasn't enough proof that he had bought the ticket and that he could have given the outward part to someone else. He was with his girlfriend who had both parts of her ticket. He was fined £20 although he didn't have the money on him, but
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