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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

DG_123

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Everything posted by DG_123

  1. DG_123
    Thanks. I've had a couple of these before myself but they were caused by errors in reg. no. on the phone payment system so I was pretty sure there was no case to worry about. Interestingly, there was no mention of this Protection of Freedoms Act then even though they happened well after 2012.
  2. DG_123
    OK, so best case scenario is they continue to send ever more threatening letters which we read but don't respond to until they finally give up. Worst case - from looking at other threads, seems unlikely - is they send a letter before action at which point we get your advice again? Thanks. Hope I've got that right.
  3. DG_123
    One more question as the Keeper is a bit nervous: are you confident that the initial 29 minute over-stay (before they topped up the payment) didn't automatically trigger liability for the £60/£100 charge? Thanks.
  4. DG_123
    Thanks for your help. I presume we just wait and see what their next move is.
  5. DG_123
    I'm sorry, but I don't understand. Are you saying that we don't need to pay the £100 PCN? Happy to read up further on it. Is there a particular thread you can point me to that explains it all?
  6. DG_123
    Hi. Any thoughts on what we need to do? Thanks.
  7. DG_123
    I would have expected that when the payment was made at 13:17 it would have been backdated to 12:48 giving an expiry of 13:48
  8. DG_123
    OK. I'd redacted them as I thought it would identify us. Entry was at 10:46 and exit at 14:20. My daughter made the first call at 10:47 and received a text to say the parking expired at 12:48. She made the next call at 13:17 and received a text to say parking would expire at 14:18.
  9. DG_123
    Hi. Have now done that. please answer the following questions. 1 Date of the infringement 02/11/2020 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 09/11/2020 3 Date received 11/11/2020 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? Euro Car Parks 8. Where exactly [carpark name and town] Wish Street, Rye For either option, does it say which appeals body they operate under. POPLA but they have BPA on their letterhead There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here copy the windscreen or ANPR section to your thread and answer the questions... …….... PCN 02.11.20 4.pdf
  10. DG_123
    Edited. Have now found the link to the questionnaire.
  11. DG_123
    Hi FTMDave. Thanks for your reply. I will get a copy of the letter from Euro Car Parks and post it here. As mentioned previously, my daughter was about 30 minutes late topping up after the first parking period expired. It appears that the top-up took effect from the time she phoned in rather than back-dating to the time the previous fee expired. My daughter doesn't know why that happened - she can't remember if there were any options offered to do that. You would have thought that the system should have been aware that this was a top-up rather than a new entry. So that means they didn't pay for the 29 minute gap between one fee and the other plus the 2 minutes at then end of the stay.
  12. DG_123
    Hi. My daughter and her friend visited a car park managed by Euro Car Parks using ANPR. They paid an initial fee by phone. They were about 30 minutes late topping it up due to having to take an emergency phone call just as the initial period expired but they did top up. They then exited the car park at the end of this period although looks like they were 2 minutes over the end time by the time they actually left. All this was done on my daughter's phone but the car belongs to her friend's mother who received the PCN about a week later. Is this enforceable or can she just ignore it? Thanks.
  13. DG_123
    Hi BankFodder & dx100UK, Thanks for your replies. Sorry about the spacing/format. Is this better? It's reasonable to expect teak garden furniture to last for many years - certainly upwards of 10. I have a bench that's over 20 years old and going fine. It's normal to leave them out all summer and then cover or put indoors over winter, which is what we did. I did initially google the supplier but couldn't find any online complaints. That gave me confidence that these were isolated problems. Googling now shows a mixed bag. Half a dozen or so strong complaints about quality on trust pilot with a number of very positive comments (some a bit suspicious looking). The chairs were about £90 each - so at the high quality end of the market. We bought 7 initially and then a further 8. It would be a big job to replace all the fixings with a stronger material - say steel - as they need to be a specific size to fit the chairs. Also brass looks good and is fairly standard. We initially thought the problem may be a dud batch of fixings for the first lot of chairs, but had problems with the second lot also. Thanks
  14. DG_123
    Hi All. I bought some teak garden furniture two years ago from an online store (with a physical presence). From fairly early on (a few months) we started having problems with metal fixings breaking. These are like nuts and bolts but made of brass and recessed into the wood. They seem to just shear off. We sent a few chairs back and they were fixed but the problems recurred. The customer service people were very responsive and claimed that no-one else was having this problem. They provided us with a pack of spares so I was able to repair them (fairly easily) myself. I should probably have rejected them formally at that stage but apart from these problems the chairs looked good and were the style we wanted and the people were so helpful. The failures have continued but now there's a new person in customer service who has a different attitude and I suspect we will no longer get free replacement fixings. I realise that we are beyond the 12-month guarantee period but with a fault that seems to be so systemic is there any other consumer protection I can look to. Any assistance much appreciated.
  15. DG_123
    Thanks, ericsbrother and silverfox1961
  16. DG_123
    dx100uk, Thanks
  17. DG_123
    Thanks, FTMDave. Do you think i should wrte to let them know how the error occured? At the moment they don't know that we paid with the incorrect registration number, so it is reasonable for them to assume we did not pay. dx100uk, Thanks for your rapid reply. Does that mean that advice re Byelaw 14 has not changed since 2016? As mentioned in my OP, I was familiar with it a few years ago but had been told that case law had recently changed it. Also, is there any reason why we should not let Indigo know that we had actually paid the parking fee and identify the erroneous registration number so they can link it up themselves?
  18. DG_123
    Hi. I had a problem with a PCN from Indigo a few years ago and received excellent advice from here to "sit tight". Was successful. Thanks. However, we now have another similar case and someone told me that recent case law has changed things, so I wanted to check that sitting tight is still the right course of action. My wife parked at a Southern Railway station car park recently and used the automated phone response service to pay for a day's parking. Unfortunately, the regstration number used on the automated system was incorrect - one letter was accidently missed off. There was no windscreen ticket, so I assume control was by CCTV. We have now received a PCN from the PCN Admin Centre (29 days after the event) acting on behalf of Indigo requesting payment of £100. It's a "penalty notice by post notice to owner" quoting byelaw 14. In the time between the incident and receiving the notice she has parked there twice more, so I assume we will receive more notices in respect of these dates. So, should we just sit tight? Would it be better to write to Indigo explaining what the mistake was? They could check their records and see that they did receive payment each time. Also, I don't think the registration number used actually exists. Thanks for your help.
  19. DG_123
    I continued to ignore it and they went away. Thanks all for the advice.
  20. DG_123
    Thanks dx100uk. I will continue to ignore them. Is there a point when I can write to ask them to stop harrassing me?
  21. DG_123
    Now received this from ZZPS. Have to admire their sense of humour with the name of the law firm! Do I continue to sit tight and not reply. Is there a point at which I do need to reply? XPS213.pdf
  22. DG_123
    Thanks. Will sit tight.
  23. DG_123
    Hi. Thanks again for getting back to me. I had read post 11 before my last posting, but it said... So, I was assuming the NTK was important and needed to be responded to.
  24. DG_123
    Thanks for the reply. The client was Indigo Park Solutions UK Ltd. I had thought that it was important to reply to NTK letters.
  25. DG_123
    I have now received a "Notice to Owner" from the PCN admin centre acting on behalf of Indigo. I attach a scan of the text of the notice I assume I will need to reply to this and would appreciate guidance. Thanks XPS200.pdf

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