Thank you for your advice. Ethel Street - my dad will make sure that his account is up-to-date before switching as he does not want any issues with them. BankFodder - thank you so much for this advice. I will make sure that a letter is sent and signed by him.

Thank you for your responses. In response to Dx100UK, my father provides meeting readings for both meters when they request it. They usually send him an email but sometimes send him a letter. He also makes sure that he writes them down. My father does not trust smart meters, therefore he does not want to have one installed. I will send a SAR to the company on his behalf. In response to unclebulgaria67, my father does live in a large 6 bedroomed house, as there were 10 of us living there originally. He is not upset about the £377 per month but the £900 for 6 weeks. I have also noticed that during the summer months, when he was hardly using any gas, he received a bill for nearly £600 for the same duration. But yes, I will advise him that he can switch and pursue EDF for their billing errors. Thank you

My father is currently with EDF but is looking to switch. He is 81 years of age and finds their billing system very confusing and also feels that they are not using his meter readings for billing as they are really high. He is aware that they would increase as he lives in his home with my brother, sister and his two granddaughters, however, the bills are, what I consider, ridiculously high. I also think they are overcharging him as they send him a bill for one amount then say its incorrect and send him another or don't send him a new one at all. My father has already been to the ombudsman over their 'behaviour' eg. my father used to pay by direct debit however they failed to take his monthly payments for over 6 months, then all of a sudden sent a letter stating that he over nearly £2500 and took this amount from his account. When I contacted them to ask why, I was told that their system broke down therefore they were unable to take his monthly payments but at no point did they inform him of this so he could make alternative arrangements to pay. All they said was 'sorry', which we felt was not good enough. What if he did not have that money in his account? Despite, all the issues with EDF and the case to the ombudsman, the ombudsman found in their favour which was quite distressing for my father and annoying for me. My father have constantly contacted EDF and queried his monthly bill payments however after a year of asking, he has been told they are £377 per month. Yes we are aware that dependent on usage, the amount can increase, but my father has been charged nearly £900 for around 6 weeks of fuel usage (gas and electricity), which I feel is astronomical. My father is still battling with EDF and have taken his case to our local MP who is looking into this for him. It appears that what EDF have told her about his monthly payments is different to what he has been told and she has now requested some of his bills to look at. My father is now looking at switching suppliers as the stress is too much for him but can he still pursue EDF after he has switched?

Just curious, has anyone paid the original cost of a pcn when the amount is higher and if so what happened?

I wonder if anyone is able to help. My friend received 4 PCN's for the same traffic contravention after driving through a road which she did not realise had any restrictions. It was dark and she did not see any signs as she drove past. The Penalty Charge was issued for '52m - Failing to comply with a prohibition on certain types of vehicle (motor vehicles). When I looked this up for the road it was issued for, I found this. A street in Lewisham may become London's least popular after 17,508 fines worth up to £2.2m were handed out to motorists for driving along it. Dermody Road is part of the capital's controversial low traffic neighbourhoods (LTN) scheme and drivers are getting caught by cameras because they say the signs are not clear. My friend tried to appeal the 2 PCN's stating that she did not see the signs however they turned down her appeal. She now has to pay £130 for one and the other £195 as she misplaced the letters and appealed late. Today she received 2 PCN's stating that she needs to pay £195 however she did not receive an initial letter or subsequent letters for these PCN's. She is currently unemployed with two young children as her contract ended after she left to have her youngest child who is 5 months old. She is unable to pay these fines which total £715. She previously requested to pay the two she received in instalments stating that she was unable to pay but the letter she received states that they do not accept part payments and you are unable to pay in instalments which I think is very unreasonable. Is there anything she can do as she does not want bailiffs turning up at her door when the costs rise to extortionate amounts.

I was planning to give 4 weeks notice and have 1 week furlough and take the rest of my annual leave at 100% pay.

Sorry yes there is an adjustment for bank holdays. Thank you very much for your advice here. I really appreciate it.

Thank you for responding. I am contracted to work 37.5 days a week, 5 days Monday - Friday. For some reason my annual leave is calculated in hours instead of days. My initial entitlement is 25 days per year, which is 187.50 (for a 7.5 hour day). So the amount I have left is 157.50.

I don't know if anyone can assist me. I am currently on furlough and informed my employer that I would return on 21st June 2021. However, I have been offered a new job which I will be accepting and want to know how the furlough scheme would work with me resigning and also having 21 days annual leave left. I have to give 4 weeks notice and wonder if I would take 1 week as furlough and 3 weeks as annual leave, is this correct?

Do you mean the response of the complaint I made to Canada Square Operations and the response stating that I need to send the letter to paypal?

Can I make a complaint to Financial Ombudsman Service or can I complain on resolver?

The gist of this is that I made a PPI claim in respect of an Egg loan and although the claim was upheld, the letter I received stated that the funds I would be forwarded to my Practitioner as I am currently in an IVA or declared bankcrupt. This is incorrect information and although I asked where they obtained this information, they did not respond to the question. It was only after re-reading the letter months later after reading an article online, (it was received in December 2019), that I decided to write to company. They have written back to me stating that I need to contact Paypal regarding this as they contacted Paypal and they have stated that the 'redress from the complaint belongs to them'. The amount award was over £4000. As I am no longer in an IVA how can this be the case and what can I do?

I have attached the letter that I received from Payplan. I am a bit confused about it. Payplan IVA.pdf

Thank you for your response. So the bit about being entitled to any VAT or PPI payments, are they entitled to this?

I took out an IVA in January 2012 however it failed and went to court in March 2013 due to unemployment. I received a letter from them dated February 2015 with court information (as they took me to court) stating ' Further to the failure of the Debtors' Individual Voluntary Arrangement, the Supervisor retained the power to deal with any pending PPI claims and recovery of VAT (where applicable). Any potential PPI monies have been received by the Supervisor and distributed in accordance with the IVA proposal as modified. However, where further IVA assets, such as PPI are realised after completion of the IVA, these will be realised by the Supervisor acting as trustee of those assets which will be distributed in accordance with the IVA'. I just need some clarification about this. How long does the Practitioner duties last and does this mean that any PPI claims that I may make in the future and awarded will go to the Practitioner for distribution? Thank you for your help.

Sorry CISAS

He explained what happened to his bank who refunded his money however they did state that virgin may contact him for the money back. He has further spoken to virgin customer service (as they contacted him) about it and even though they agree verbally, that all the call charges are via whatsapp, they sent him a bill. They have sent 2 further bills, one for £25 stating that he made a call whilst in Jamaica, where he did not travel to and could not due to covid restrictions and another for whatsapp calls. Of course, they are being disputed and my father is waiting for a letter in order to send a complaint to CIFAS.

Ebay trader

I ordered a weight exercise bench around 10.20pm which I thought was foldable as this is the information I placed in the search engine. After double checking I realised that it was not foldable and requested a cancellation. I was then sent a message at 03:50 stating that the seller was unable to cancel the item as it has been dispatched. I am very angry at this as I don't believe that the seller did not see the message to cancel. I have also realised that as the card I used was my partners and he does not have a paypal account, the seller may not refund the money for this item. I am tempted not to accept this item however if I do not I would not be able to return it. I have already contacted the bank who states that my partner would need to speak to the seller. Any help please?

Thank you for all your help, the bank has assisted with this even though they are now saying he owes them more money. Strange that they are charging him for calls in a country that he was never in and were all made via whatsapp but we are taking this further.

Thank you. Can I ask whether the SARs request covers itemised bills as my father would like to know the numbers he is being charged for as he is also being charged for making free whatsapp calls.

My father went on holiday to Barbados on 12th March prior to lockdown and was due to return on 13th April however due to lockdown returned on 12th June. Duriing this time, my father called family and friends in the UK as apart from Barbados this is where many of us reside. My father used whatsapp to make his calls as they are free. When my father returned to the UK, he found that virgin mobile had debited £156 from his account when his contract is £8. He immediately queried this and was told that it was he made calls to Jamaica. My father informed them that he did not make any calls to Jamaica as he does not have any reason to (my father does not have any family or friends in Jamaica). They stated that these calls were made therefore they were added to his bill. My father stated that all calls he made were via whatsapp and to the UK or members of family in Barbados and he noticed that he was also charged for some of these even though they are free. Virgin admitted to charging him for some of the free whatsapp calls. My father has asked them for an itemised bill however they informed him that there were no numbers listed. They also said that that as well as making calls he received calls which my father disputes. To date they are still unable to supply the numbers that they state were called and received on his mobile. Virgin offered my father £50 as a good will gesture which he declined as they have taken over £100 from him. They have now sent him a deadlock letter stating that my father did not inform them that he was going abroad, which incidentally my father travels almost yearly to Barbados and never has the need to inform them as he does not use international roaming only whatsapp., he did not look at the international roaming policy or self-care on how to manage his account, which he has never needed to do as he only uses whatsapp when he is abroad, they state that they have provided my father with full details of his account which is untrue as he is still waiting for the itemised bill they refuse to provide with incorrect charges. They have rudely concluded that after checking my fathers account they suggest that he manage his account through the self-care service which I am guessing is an online service. My father is 78, has never had a good memory and is not computer literate however he is very careful with the way he uses his mobile phone and uses whatsapp to call even family members in the UK or his landline when he has free hours. As my father has some bills from last year, he checked them this week and found that virgin mobile has over charged him every month from between £10 to £30. He is very upset by this and also that he did not think to check the amounts that virgin was debiting from his account on a monthly basis. I have advised his to stop his direct debit and change to another provider but where do we go from here.?

I didn't realise that. They are still pursuing him. Attached is the most recent letter. Letter from Gladstones Solicitors.pdf

That is fair enough.

Sorry, the invoice as my son is becoming a bit anxious about this.