After putting a deposit down on a new house a couple of weeks ago, I took out a 7 day loan from Quid24 to tide me over until I got paid - 5 days later - for £100.00.
As promised, I logged on, on the loan due date and used my card to repay the £110.00 owed under the agreement. I subsequently received an email giving me the transaction ID, date, etc stating that it was successful.
Over the course of the following weekend, you can imagine my surprise therefore to recive another 2 emails telling me they hadn't been able to debit the rollover fee of £15.00 from my card for non payment, and that additional admin charges of £60.00 had been added so the debt totalled £170.00. This was received on a Sat morning. I immediately replied to say I had confirmation the transaction had been successful, where they wanted this sending to, and asked for all collection procedures to halt, and no further interest/charges to be added. As I was disputing the payment. As far as I am concerned. This has been repaid. Fortunately. I used a different account to my main one!
The following day, Sunday, I received another email - this one telling me their next collection had failed and another £50.00 was being added. Balance now £220.00.
Once again, I reply stating this has been repaid and giving ticket numbers. (When you send an email, they open up a ticket - nor do they have a phone number you can call.) I received a response saying they couldn't find in in their account, and deemed the transaction failed - but they would accept payment of £125.00 provided it was made that day.
I refused. Both my statement, and the supporting email show the payment as successful - although still pending. Once again, I reiterated the fact I was disputing the debt, and that they halt collection and stop adding charges. To this I replied, and did as they asked, and sent the confirmation they had asked for (which required an additional ticket).
Another email (which I ignored as I assumed it was automated and they were looking into it as it was sent the early hours after the above) adding a further £30.00 in admin fees for repeated non collection. Balance now: £250.00.
And then 24 hours later, a FINAL REMINDER... Telling me they still hadn't been able to reclaim the funds owed which now stood at £300.00 and further action would be taken.
Any advice as to what action I can take next? Strangely, nowhere have they mentioned the £10.00 they have managed to take off my card... (it's all I left on there)
I have no qualms about paying what I owe - but as far as I am aware - this debt was settled, my bank tells me so, and I am at a loss as to what to do next. I have had no response to my later emails pointing them in the direction of all my previous tickets...