pam56
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Everything posted by pam56
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Hi Sparkie Read all yr postings with great interest as have decided to go in for the kill with Swift Advances. Spoke to girl today and asked her a few random questions re Swift Legal Group/Eastern Counselling which she answered with "yes they are only depts with Swift Advances and not seperate companies" ??? I just then threw in "When did yousell my loan to Kestrel" and she spluttered and went al quiet and would have to speak to her supervisor and put me on hold. Came back with I'll have to call you back on that one! I Bet!! I was just wondering how you managed to get a copy of your 'Kestrel' printout which you posted up re double accounting. I remembered I have a friend in the greyhound world who use to work in CID Forensic Accounting so wanted him to see a copy of any Kestrel a/c I had. Thanks Pam
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Has anyone else seen this funny joke on Linkin profiles Liam Daly's Overview Current Collections Consultantat Swift Advances Past Collections Consultantat Tessera Portfolio Ltd Senior Advisorat Lloyds TSB Education Shoeburyness High School Connections24 connections Liam Daly's Summary Highly motivated individual with over 6 years proven collections experience in the prime and sub-prime market. Excellent track record within all aspects of debt recovery and customer service. I am also keen to study for ICM professional qualification. Liam Daly's Experience [/url]Collections Consultant Swift Advances August 2010– Present (2 years 4 months)Brentwood Work within a specialised team for a niche mortgage and secured loan company. Responsible for working a unique portfolio made up of cases ranging from high levels of arrears to vulnerable customers. Assist with customers’ property sales, mortgage rescue schemes and all aspects of legal proceedings. • Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements via verbal and written communication. • Maintain own portfolio, proactively building rapport with customers, as a route to resolving arrears situations: reacting promptly in identifying those situations where escalation of action is required i.e. Litigation action. • To be clear and fair in all dealings with customers and third parties, in compliance with FSA codes with particular emphasis on the Company’s TCF policies. • Maintain and develop close working relationships with third parties acting for the company Including local authorities, debt management companies, estate agents and solicitors. • Ensure that all possible steps are taken to reduce the business exposure to loss, including recognition and resolution of fraud and money laundering. • Ensure compliance with corporate policies & process criteria at all times. • Maintain accurate records relating to all activities carried out and in particular with all dealings with the customer. • Prepare and present vulnerable accounts to the board of directors on a weekly basis justifying the proposed course of action. • Contribute to identification and development of innovative processes for the operation of the Credit Cycle. Collections Consultant Tessera Portfolio Ltd September 2005– July 2010 (4 years 11 months)Southend on Sea, United Kingdom Worked the companies most
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Hi can you tell me what an actuarist is please? Thanks
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Hi I think that any details which are held on your a/c are covered by a SAR but not 100% sure. Check out websites or ask around on this forum, someone with better knowledge than me wld probably tell you the law. Can't believe that is the correct version Swifts are telling you, remember they're lying b's and will do anything to not give the truth the whole truth and nothing but the whole truth.etc. I'll see if I can find anything too and let you know if I find it Pam56
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Hi I got same response for 6k charges They offerred me £700 & interest I'd paid on this. Did they send you a statement showing all the charges. In my case I asked for details ofall charges on a/c they then sent statement and when I got the offer I asked for a breakdown of which charges they had cancelled. Sent me statement with highlighted charges dropped. As a guide they drpped the management charge from £70 to £35. Dropped 2 amounts @ £250 & £110 (1st & 2nd default charge) and other bits & bbs. I have now said that I don't accept this offer and have sent them a spreadsheet shwing them which charges I will pay!!! I have dropped the £23 letter charge down to £12 (Based on what is fair & just) etc. I said if they arn't happy with this then they should show me how their charges are fair & justified and give me a breakdwn of how they have calculated their cost & time etc. Just waiting for a reply. Try and get a copy of your charges etc so we can compare be interesting to see whether they are still charging yo for things they have cancelled fr me it might give you some leveredge!!!!!
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lol lol Pam
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Maybe we could get on one of those consumer programs as that would publicise what Swifts are doing. Swift customers would be aware of a class action, petition etc and also thebad publicity would save all those other poor sods from not dealing with them. My neice works at the BBC so will ask her how we can get on.
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Hi My Swift Loan is repaid in December 2012 :whoo:BUT (there's always a but with Swifts!) they will still be charges/fees & interest on these to an excess of £5,000. Swifts said they will give me £750.00 + interest back but I have not signed the letter as still not happy about the excessive fees charged. My question is Swifts have refused to give me certain details/copy letters etc I have asked for so when the loan is fully repaid can I then put the charges etc into disputeuntil I get the info I want, even if I have to SAR them (I'm presuming that even if I do I won't get the info I want after reading other caggers posts) One of the main questions I want to know is the rate of interest hey have charged on the arrear fees & charges etc. The man said the computer does it and he doesn't know!!!!!! Thanks Pam
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Too true. I think that we should start a pettion to get loans & 2nd mortgages the protection the deserve like 1st mortgages. I believe that I read somewhere that this might be happening at end of 2012(?) A petition of (I think) 100,000 names has to be looked at in parliament. So let's start a petiton and get parliament to look at this. I'm not computer savvy enough to start a petition but I'll certainly sign it, so will my mum, my gran, my milkman, my cat !!! Rememeber you don't have to be a swift customer to sign it!!!! So if every one of us cld get 100 signaures each we'd be well on the way. Can someone start a petition now? Would love t be in a class action!!
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Reclaim unfair mortgage arrears fees, FSA says
pam56 replied to ihavereclaimedmyrights's topic in Mortgage companies
Hi I took out a loan for £7,000 with Swifts. Got into difficulty etc and slapped with a load of charges. Frst month I got into arrears, which was 1 month @ £188.00 I got hit with charges to tune of £160.00 for letters etc telling me I was one monti arrears!!!!! Anyway I have now decided to ask for some of thesecharges back but I am total confused about who I can complain to if things don't go my way. I ws told that this is a 2nd mortgage by various people including the FSA althoug on my original paperwork it clearly says "Fixed-Sum Loan regulated by Consumer Credit Act 1974 and secured on ******* (my home address) So the question is is ita lan like I believe and obviously Swifts do they've said so on their agreement or is it a 2nd mortgage like the Financial Institutions say? -
Hi I have looked at the agreement again and it gives the loan, the % of interst & set up fees. No where does it mention any PPI charges or similar. Now we have cleared up that it is a loan and not a mortgage who can I complain to? Has anybody ever won against Swifts? Regards PAm
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Hi thanks for that info. So how does that affect me reclaiming charges and is it still the OFT that I contact to complain to. I remember ringing someone last yr regarding tese charges but they said it was a 2nd mortgage and they did not deal wit them it may have been the FSI (?) or similar.
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Hi Thanks for that. Sorry I didn't get back straight away as our internet router(?) has been down since Thursday. Our loan finishes on DEcember 2012 so I don't suppose the settlement figure would be too high. It's the charges which will be the massive blow. Also they charge for a redemption figure as shown to this mysterious 3rd party. Regards PAm
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Hi Mike Thanks for that. I rung them re their offer letter to say I stil wasn'thppy about the chares. They said "we had the right t levy those charges" so I said "I have the right to query them and ask for them back!!" I asked the man in compliance office if I could have certain letters and he said no as they didn't come under data protection it was only the data about me he could release. So today I rang again and ordered four copy letters. These are the 4 they sent me in a 2wk period to tell me I had missed one payment. The money I owe for charges is about roughly 2k charges & 3k interest. Regards Pam
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Hi I have a loan ith Swift Advances On my original application it states it is a Fixed Loan Sum Agreement regulated by the Consumer Credit Act 1974 secured on -------(my home address). Wh do I report/complain to and is this classed as a 2nd mortgage or just a loan:???: Also I asked for my charges back and they sent me an offer of £751.00 & interest of (500+) interest. I asked them to give me a breakdown of interest rates ect but they said computer generated. My charges etc are todate just over £5,000 (Loan was for £7000!!!!) I am currently up to date on my ordinary monthly payments which ends in December 2012 (Yipee) but determined not to pay all these excessive charges. Sent me 4 letters to tell me same thing @ £23 each in space of two weeks and that was for the first time I was in arrears of £188.96. All together with the returned D/D fee, arrears charges and these letters they charged me £160.00 for being in arrears by one month!! Also when I asked for a copy of my account they said I could only have a statement etc as this is only covered by data protection not the letters etc?? Do they have to provide me with copies that I request? Also there is a charge of £65 and when I asked them what this was for the man said it was because I was 2 months in arrears and they had written to my 1st morgage lenders to ask them if I was in arrears:mad2::mad2: I said they had no right but they said I had agreed to it in original t & C When I checked it stated in T & C that they could contact "anyone" regarding a charge on my property to ask about the charge. Surely they cannot use this to gain information. Like wise there is a charge for a redemption fee for 3rd party, who is this mysterious 3rd party? So annoyed and confused and p---ed off with them! Anyone help please.
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Oh 1 more question. If I want my monthly payment to come off loan do I have to state that in writing so they dont fiddle about with it and once I've finished paying the loan in December then can I put the account into dispute whilst I haggle over the charges without jepodarsing my home. In original contract I signed to say my house could be used as security for the loan no mention of fees extra interest etc so what's the situation with that?
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Sorry forgot to mention my loan ends in December of this year so still have outstanding balance of £1512.00 so if they've reduced it to £6779.28 then they say I owe £5267.28 in fees & interest on them charges!!!!!!!!!! The loan was only for £7,000 originally.
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Hi I took out a loan withSwift Advances which is secured on my property as a 2nd Mortage. I am up to date with my monthly payments and have been for the last 9 months. When my husband & I came out of work previously we got into difficulties and racked up approx £3200 in arrear charges, phone calls, letters etc etc from Swift. I wrote to them saying itwas unfair to levy say £35 for a letter & a £60 fee for account management whilst in arrears. I asked for a full list of all charges to be sent (which I never got!) What I did g et was a letter saying that they were prepared to knock off £750 & interest levied off the £750. I rang the FOS who couldn't help as they said that 2nd mortgages are not regulated(?) by them I wrote back and said I wouldn't agree to just £750 being knocked off and it should be more but I couldn't say too much as I didn't know what they'd knocked off in 1st place!! Now I have rec'd a letter from them which says "We've recently reviewed how payments you might have made towards the fees and charges applied to your loan or refunds we have given you could be applied. In te fuure so that you pay less interest as a result of our review we've reduced the amount of interest applied o your account and have reduced the overall loan balance to£6779,28. All future additional payment you might make towards fees & charges will be applied in this way ensuring you are charged minimal amount of monthly interest." I sent them an email asking a) what was balance before they reduced it b) why have they reduced it (is this the £750 + interest taken off?) c) Will it effect the term of my loan. No reply so emailed them again still no reply Has anyone any idea what they're on about as I haven't a clue!!!! Thanks PAm:???:
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Thanks for the merge. I've just lost one of my posts tho. Someone replied at 17.35 last nigt and yahoo mail brought me to this site but the message isn't on here, any advice to find it?
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Hi Sorry new to all tis what does it mean "ywo threads merged" thanks
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Hi Madman No I didn't mean it was stat barred because I opened it in 1995. What I really mant was that to my knowledge I only had & paid into the account for three or four years which would make it around 1999 -2000 when all payments etc stopped. Since then my daughter made a payment of £100 which I believe can be considered as "coerced" & "intimidating into making payment" no idea when tho' The next I hear of is a phone call in Nov 2011 to tell me that I owe this money and that I paid £60 in 2007 which cancels outthe tat barred and they are threatening court action. If I stopped making payments in 1999-2000 then the a/c would be stat bared in 2006? so would the 2007 payment of £60 restart the clock ticking. I've been told not but still a bit confused. Also I requested (by email) on 12th APril followed by a hard copy same day a CCA copy. They obviously then sent out the threatening letter. It is tyed as 12/4/2012 and I rec'd it on the 16th. Says will start court action 10 days after date of letter which would be today!! Thanks
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That's a relief then. asmore worried that they would take me to court without me being able to see my CCA. I have also rang the OC (M & S) to ask if they had records, and, altho' no account showing she informed me that I opened the a/c in 1995 so think it is most def stat barred. Just sit back now and wait for their reply. Thanks
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Hi this is a tricky one as it overlaps i.e. sent my request, then they replied by posting same day a letter saying court action within 10 days of letter being rece'd by me. So that would cross over the 12day period I have to wait for CCA. That's why I'm confused.
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Hi Letter done and ready to send tomorrow morning. When I've a bit more time I'll post up a copy in case it helps anyone. Minus my fancy border I was only joking !! don't think any legal/judge etc would be non too pleased to see something lik that. I'll save thaem comments if te try to ring me! Thanks for help and advice.
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Hi brokebutnotbeatn Can't believe how stoopid I am. Just looked at letters from Global & Experto Credite and noticed sum outstanding of approx £730. This now makes sense. They are saying paid £60 in 2007 and a previous coerced payment from a 3rd party of £100 means original balance approx around £890. Which is the amount I defaulted on more or less if my memory serves me well. So def looks like there is only th two payments on the acount. My daughter remembers paying the amount but not when but remembers saying "it was years ago". Think may have Global by short & curlies now! Taking yr advice and drafting my letter now re satutue barred etc. Also wld it be worth adding these comments re not apointing 3dparty to act etc... and also about being harrassed. Also shld I mention that Ibecause I haven't had a reply to my CCA request and the fact they are (will be) in receipt on my stat barred letter than if they proceed to take court action I will consider it to be vextitious (sic) and malicious. Oh and I thought of jazzing up my letter with a nice border with te words foxtrot omega lol lol lol I'll let youknow what happens when I get their reply
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS