HI LW, Thanks for your kind reply and sorry i have been slow in responding, i have been self employed as a taxi driver for a couple of weeks now and my, the hours are very very long, which is making delaying with UC service staff slightly more tricky. I've taken your kind advice and registered a complaint, was amazed to see an online form and even more amazed to see I'd apparently be responded to with 2 working days of receipt! Whether this happens or not based on my previous experience I hold little hope. I will be calling the service centre again tomorrow in the hope that someone somewhere has removed or even located the log jam. I guess at the worst i'l get a listen to Vivaldi's 4 seasons hold music for three quarters of an hour! Best WF

Hello Guys, Just after some advice regarding the housing element of Universal Credit. Its a complicated tale so ill just post the bare bones and if you need any more info i can certainly provide it. I was due my payment of UC today, this was my first payment after waiting the 6 weeks odd time it takes to process ect. No payment was received so contacted them and told they do not have a copy of tenancy agreement. (This has been an ongoing farce as its been posted twice and handed in at the job centre three times which apparently they can see on there system its been given in but they have not received it) Adviser stated they will send payment of personal element of UC payment and housing will be by Friday paid in as long as i go to the local office and have them email it too her, notes would be left on system to say this to office staff Went to office, told they don't do scanning, only photocopy andd post, after much back and forth agreed to email it over. Payment of personal element of UC PAID in ac ! Halfway there! Called back again to see if document has been received and has the housing element now or shortly be released for payment ? Told she "could see that it had been sent again but couldn't see actual doc on system" Quizzed adviser further as to why she couldn't see it on system and if this would effect the payment time? Adviser went away came back and said "It could take up to ten working days to process it, she cant see it as the dept it goes to has different system, she does not deal with housing element and there is no number for claimants to call to find this out" I now find myself in the situation of not knowing when payment will be, how much payment will be, if the relevant department has actually received copy of the requested doc and nobody at the service centre seems able to access a system that could give them the info. Could be paid today tomorrow or any point in the next two weeks based on them not loosing the tenancy agreement AGAIN! Has anyone had any experience with this or can point me in any place as to get some more solid info. Thanks so much and sorry for the rather long undoubtedly tedious post. Any more info / clarification/ what not, please just say!

Sadly I did be it part time. The biz only opened 9 days ago after a months delay in my starting date.I think the guy must have either been delusional or stupid to believe it would be in a profitable position after only 9 days. Reckless with other peoples security has been my main feeling.

Thanks for your reply, I am obviously devastated but I guess I may just have to take this on the chin. Thanks

Hi Sorry if this post is misplaced or echoes another previously posted also I wont mention any names or any personal details in this as I am purely after guidance and dont intend to cause anybody any trouble. I was offered and accepted a job in a small catering business at 40 hours per week. The buisness only employed three full time staff. After nine days of work I was informed by the buisness owner i would be let go due to slow business. Effective immediately I was made redundant and have in writing it was due to no fault of my own. Nether other members of staff knew about this and neither have had there hours reduced or lost there positions. I have asked and received in writing that I have been let go due to no fault in my performance but due to slow trade. I do feel slightly hard done by as there was no consultation and I seem to have been the sacrificial lamb in all this mess. I had no official written contract but a verbal one and a mixture of email and text exchanges and had also completed in my own time a food hygiene accreditation at the request of business owner, Just wondering if anyone can help advice me if I have any rights on this or if I lust need to accept I have been unfortunate Thanks for reading and if you want any more detail i will be happy to respond Cheers!

Hi Mikey Dabodee, Any chance you translate the abbreviations for me please. Cant work out the I.S or S.M.I ones (although as a betting man i am plumping on I.S being income support

Hi Thanks so much for your reply, you have given me more info in two answers than I have got all day from DWP websites ect. Will now look into C.A as it will be so much more useful than having to go to not be negative some frankly useless JSA meetings and look after my famaliy for a period. Also thanks for morthage info as its not been mentioned to be by my JSA advisor I will raise this with her.

Hi , Sorry if this thread is very simaler to one already posted or in the wrong place. Newcomer here and woul be grateful of any guidance for my issue. Will try to keep this as short as possible and to the point. I have two grandparents who live in their own home. My granddad of 90 has severe demtia and has also been fitted with a catheter due to health problems. My Nan of 85 looks after him but is also suffering from dementia and chronic bowl problems and is having aa very difficult time coping. I have been looking after their household duties for the last couple of months to the best of my abilty but it is now becoming a full time job to suffienctly look after them both. I am looking at becoming a full time carer for my grandparents but was wondering if i/they would be eligible for carers allowance of some sort. I have looked on the DWp website but found it very confusing. To summarise Grandparents own their own home and grandfather receives a privite penison from brittish gas my gran receives a basic state pension i believe. I am currently unemployed with a mortgage if that info is of use. There are no other family willing or able to help and as circumstances are without a carer its looking likely a nursing home will be required of which neither would want obviously No real idea where to start the ball rolling on this be it Gp or council ect. Thanks very much for reading this. Mark,