This seems to be a common practise wit baliff companies, I too have just taken Newlyn to court and won regarding baillff charges. I was given a ticket which was ligit but no visits were made charges were put on the ticket (common theme) when I asked what colour the door was when they visited i was told blue, well my door is grey i told them this and was told i had recently painted my door and they had statements from the court bailiffs to this effect. I now knew that they had made faulse statements under oath. What newlyn did not count on was as a leaseholder my external painting works are done by the council and this includes front doors. Hackney council had only undercoated my door so I had taken a picture of my grey door in 2008 and sent to them to reduce my service charge bill. Hackney investigated the matter with their leasehold team and this was confirmed so they instructed Newlyn to refund my charges paid, that was in March 2012 I wrote and asked Newlyn for my money and was told through stage 1,2and 3 complaints the visiting charges were lawful and they did not have to refund a penny even after being told to do so by Hackney I went to the CIVEA which in my view are just there to protect enforcement companies and they are far from impartial!! I was left with no choice but to take the matter to small claims court and Newlyn instructed solicitors who then tried to get very heavy handed threatning massive legal costs if I lost but I carried on still. Newlyn solicitors sought to get the matter struck out and it was going to happen until I asked for copies of the correspondence they sent newlyn when instructing them to refund my money. They sent this and i sent to the court who straight away ordered Newlyn to refund my money plus costs and intrest and to submit a revised defense in 28 days. The above must stop as they do it all the time dont visit but add charges and most people cannot prove the colour of their door but people do not give up and persist in youractions!!!!!! well done to the lady for not giving in and getting her money back Bless

I will get on to this straight away many thanks for the advise I have complained to the council who did not want to take on until I forced them to and they in turn have forced the company to respond also. I am prepared to take this matter to small claims if I have to unacceptable to have my personel information left on the floor of the block and to be charged for the privilege.

I write regarding enforcement action for conucil tax, i made the mistake of opening the door and allowing the officer to enter my home Nooooo i hear all cry but hey when you dont know you make mistakes. A walking agreement was made and a ten year old kettle, toaster sandwich maker and a table and 4 chairs approx value £50 if lucky. I started an agreement paying £40 per month and paid in Oct and Nov however the Chandlers group are not open on weekends. We all know when christmas and new years fell, due to uncertantiy of opening hours I called on the 4th first working day for most and paind then. Nothing was said and payment taken 29 days later after making another payment I then received a letter poasted through my door to tell me I had broken my arrangement. I called and explained above but Chandlers did not care even though no payments were missed. then to my horror in Feb 2012 a letter was simply left under the communial door of a block of twenty properties on the stone floor my flat is on the fourth floor of the block. I came home to find the bailliff letter pinned to the notice board for all to see. It caught my eye too so I had a look wondering I feel sorry for whom this may have happened to. To find to my horror it was my name and address on the letter I removed straight away. The letter had my full name including my middle name and my full postal address and council tax number and amount advertised for all to see. I brought this to Chandlers attention and they stated that this happened as they could not get in!! well the post man has never done that if he cant get in neither has any other item been delivered in this manner other than cab numbers and junk mail. I accept that Chandlers did not pin the letter to the board but did they really think a letter in a white envelope left on the floor of a block of twenty would only be opened by me??? who ever beleives that is deluded!!! I have complained and I am on my stage two and I have rasied with the local athority but I am sure under human rights, data protection and confidentuaility this has been breached. I am unsure of what I can do at this juncture and Chandlers are still insisting in collecting the above ten year old goods! Can I bring the iteams to them direct so I do not incurr removal costs? What action can I take about the relevant breaches? Can I make the local authority responsible for the actions of their agent? Any advise on my rights and a way forward will be greatly apprecieated so I dont make further mistakes.