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Planta genista

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About Planta genista

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  1. Well, clearly my request was completely ignored - not even the courtesy of a response! So I was lied to then by another site member! What benefit is there to CAG in refusing to close an account? Why are you so adamant that people cannot be allowed to close and leave? Of course, if it got around too many people may close accounts and then the number of members might decline noticeably. It's not as if it's a case of concern that someone might close one account and open another - there is apparently no restrictions on the number of accounts one can have. I think it's a mat
  2. Yes I know. That is what I have been doing but they will not reply. Not to any of them.
  3. I don't seem to be able to get through to Virgin that I just want a response by email to my simple query about why I've been charged for two landline calls that were in my allowance (never use it all up these days). I have received no response to this - just keep getting someone phoning me up, from abroad so the signal keeps coming and going, echoing on the line so every word I say is repeated, I cannot understand them half the time because of the poor line quality and that their regional accents are hard to understand. demanding the whole password and security answers, and completely ign
  4. No-one has answered, but if you haven't heard anywhere else, I'd say you need to get a solicitor's help with this amount, just to be on the safe side. The OFT have a very helpful leaflet it's a download pdf OFT698 which is actually a guide for businesses on distance selling. I'd say you need to get a solicitor not just for your claim as you need to get it sorted, but to consider whether his counter claim is vexatious.
  5. Hi I don't know what help you have received if any so far for your condition, but if you've not done so already, please contact the NAS and ask them for guidance and any other help they can give. Your traits that you mention are very common for people with and autistic spectrum disorder and should be taken into consideration as definable impairments. Do you have a GP who is supportive? If not, I would also recommend finding if there is a lead Mental Health GP you can register with who will be supportive in writing letters to give a formal confirmation of the impairments you suf
  6. Thank you for your input and explanation, Malc. As it is, I've managed to achieve a resolution without the stress of involving the Ombudsman but with other assistance to mediate. So I'll leave it at that, thank you.
  7. If you can demonstrate the cost of the phone calls, the postage costs etc, there is no reason why you should not be successful in claiming for those charges. The difficulty is claiming for emotional distress etc and finding a suitable and realistic sum as it's not something you can prove. If, for example, you had to take a day off work because you could not deal with all the problems whilst at work and you could not deal with them after working hours, then if you can prove you lost that day's pay as a result of BCB's error, then again, you should be able to claim for this, but equally you
  8. E.ON I am not being given the opportunity to write higher up the chain and my letters have been marked as a complaint - well actually the complaint has been opened by them since April. This guy is just deciding that he's going to send the deadlock letter anyway so presumably, once that has happened, no-one will deal with it at E.ON any more. But my question about how to deal with the Ombudsman is what worries me. I was hoping when I first emailed that it would prompt E.ON to respond to all my concerns, give me clear information about what they were doing, and frankly, not consider
  9. Not sure if I've posted about this or if this is the best place to post so please move it if it's' not. Apart from my success for my son via the FOS (separate post on that board) I also had success with two other bank accounts for him. The first was NatWest and as I was just trying anything to get the debts written off, I approached them with the facts (again) about my son's disabilities and minimal prospects of any meaningful employment. The upshot with my first attempt was that I managed to get an agreement to have the debt written off for I think something like 12%, which we
  10. I completely forgot, I think ....... ....... to post about how the Ombudsman helped with my son's very long, ongoing trouble with Abbey / Santander. The lost paperwork, ignored letters, the list went on and on. My son is registered with a socio/learning disability so he had been getting into so many difficulties it was a mammoth task to work through it all. We appealed to the FOS on a couple of key issues which I had read carefully from Bankfodder and others as well as failing to handle the account fairly etc. We didn't win on the very unfair charges - which I think we should h
  11. Hi - sorry this is long. After being a loyal customer with an energy company for over 10 years, with only a few blips now and then, I have hit a brick wall since my last tariff ended and the new one I chose began. The problems, misinformation, errors, failure to correct errors, and confusion over the accounts piled in. I had been dealing with it over the phone but the CS rep just was not making sure the agreed actions were actioned. eg - gave her the meter readings for the change over which she said she had entered and agreed would be used, only to find the company used their
  12. Sirann - you need to raise a complaint and put everything on hold, including them taking any more from your CC. Let them know you are not happy with the service and that the glasses are completely unwearable. Then, for advice on how to proceed with this, contact these people: http://www.opticalcomplaints.co.uk/ They may tell you that you cannot open a dispute with them just yet, but they will help guide you through the process. Let Tesco know that you are seeking advice from them. You should go over everything carefully, log all the facts about what you're not hap
  13. Is there any chance this could go out as a news email to all CAGgers as there is only one month to appeal and many may lose out. Time is of the essence here.
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