Good afternoon everyone,
a few months back I took advantage of Racing UK's offer of a free trial of their TV channel on my iPad, as I'm a lover of horse racing.
I read their terms and understood that it was free to try as long as I cancelled before the end of the trial.
I had to give my bank details for a direct debit incase I decided to continue using the service after the trial.
I decided to cancel it before the end due to not being happy with the streaming quality and rang their cancelations number.
The person I spoke to told me it was "all done" and I thought no more of it until
I noticed that the following month they took a monthly payment from my bank.
I obviously cancelled my direct debit with my bank and rang Racing Uk who conveniently can find no record of me cancelling the service.
I now have threatening letters from BPO Collections saying that I owe £225 and they are sending doorstep collection agents to my house to collect the debt.
Is there anything I can do to prevent this?
As I genuinely cancelled before the trial ended and I think that racing uk are just trying it on or their staff are idiots and didn't do then cancelation properly?
Many thanks in advance and sorry for the long post