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Jon Danzig

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Jon Danzig last won the day on March 3 2012

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About Jon Danzig

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  1. PS I tried to send you a private message John Brown but apparently it's not possible with your account.
  2. Hello John Brown, you've made a number of assumptions. I have made very clear that the fitting company is responsible for the fitting, who happens to be the kitchen company's designer, and not the supplier of the kitchen. It's been admitted by the kitchen company that they supplied the wrong oak worktops; they don't match because they are different types of oak (one prime oak, the other rustic oak) and so they will never match however much they are are oiled. The wrong quality of oak worktops was also supplied; the kitchen company has now offered to replace the worktop with 27mm thick worktops and I am considering this offer. However, I am concerned that 27mm thick is not the best quality oak I had requested and 40mm thick would be better. The sink seal failed that's why water leaked. Nobody has taken screws out of the door, they have just worked loose. There are other issues wrong that I haven't detailed here; but you can see an indication of them in the photos, such as the sub-floor not being correctly installed. However, it's probably best for me delete the blog and write a fuller report once all the issues have been resolved, so that I can share with readers what I am learnt from this exercise.
  3. Thank you very much for your reply with useful advice. I will check out the Furniture Ombudsman, although we don't yet know the cost of fixing the problems. As I wrote in my blog, the kitchen was supplied by Custom Kitchens and Bedrooms Ltd, and their in-house designer, who has a separate business called Nigel Hirst t/a Bluestone Interiors, separately quoted to do the installation, along with some other related projects such as plastering, decorating, flooring and electrics. I am unsure why Custom Kitchens and Bedrooms Ltd didn't quote for fitting, which I did request at the time, as they do advertise this service. It was my preference not to split supply and fit, and it would have made matters much more simple and straightforward. However, Nigel Hirst insisted on being contracted to do the fitting. Obviously the two businesses are connected in some way, as Nigel Hirst is the in-house designer for Custom Kitchens and he works from their premises. As far as I was concerned, I went to one shop for a kitchen. My chartered surveyor has been attempting to negotiate with the parties to come to a resolution, but has not received satisfactory answers. I have lost trust after waiting so long for the projects to be finished, and after the quality of the installations has been so demonstrably poor.
  4. Hello, some of you may remember my posting of last year about QuickQuid and how my identity was stolen: Recorded telephone call with QuickQuid Now I have a problem with a kitchen installation, and I'll be interested in hearing from other members who may have had to deal with similar issues. My Kitchen Nightmare I'm very grateful this website forum exists. Best wishes, Jon Danzig www.JonDanzig.com
  5. I agree. At the very least, a loan company needs to have a proper presence in this country to be able to operate here. Every call I tried to make to QuickQuid London was automatically routed to the USA - and to members of staff who often appeared to know little about our financial regulations or procedures.
  6. There's an interesting article just published in 'This is money' about another victim of QuickQuid's slack vetting procedures. TONY HETHERINGTON: Dodgy 'debt' demands of US payday loan firm Mr Hetherington's conclusion: "The blunt fact is that QuickQuid seems content to ignore British law."
  7. There's an interesting article just published in 'This is money' about another victim of QuickQuid's slack vetting procedures. TONY HETHERINGTON: Dodgy 'debt' demands of US payday loan firm Mr Hetherington's conclusion: "The blunt fact is that QuickQuid seems content to ignore British law."
  8. Thanks Stu007; yes I had noticed this and it appears on the video of my BBC interview,
  9. Here's Ofcom's advice on the recording of phone calls: Recording and monitoring telephone calls or e-mails
  10. As far as fraud is concerned, the police only seem interested in crimes concerning large sums of money - usually tens of thousands of pounds. Stricly speaking, in this case, it wasn't me that was the victim of crime as far as financial loss was concerned, since it was QuickQuid who suffered the monetary loss. They lent £400 to someone and never got their money back. Apart from my time, I didn't actually lose any money. So it would be up to QuickQuid to report the matter to the police. I suspect they didn't. Often banks and money lenders prefer to keep these things quiet, for fear it may give the organisation bad publicity. As for banning things, I also agree in individual freedoms, but there surely have to be limits, to protect the public and those who are vulnerale. We wouldn't be happy for a restaurant or supermarket to sell contaminated food; that has to be illegal. We banned small children from cleaning chimneys, that's surely correct. And if we had had better regulation of our world wide banking system, and banned certain practices, then I do believe we would not be experiencing the depth of economic crisis that we are going through now. QuickQuid and similar organisations should not be allowed to compromise innocent peoples identities by being so slack in their vetting of those applying for loans. I understand that in some States of America, similar carelessness by a loan officer would be considered a criminal offence. So it should be here.
  11. I am not 100% sure. However, in the case of QuickQuid, they clearly announce at the beginning of every call, "For quality assurance purposes, this call may be monitored or recorded." I have taken that to mean 1) That I may also record the call and 2) that I can also have the call monitored for quality assurance purposes; in this case, monitored by all the readers of Consumer Action Group and my viewers on YouTube. How's that for logic? In any event, it's the logic I used to conclude that it was alright to broadcast that phone call on YouTube.
  12. Thank you Seanamarts. A lot of consumers are unfamiliar with the UK law about recording phone calls, as are companies. Businesses often announce that “calls may be recorded”, but when I tell them that I took that as permission for me to record the call as well, they often get shirty. Actually, the Regulation of Investigatory Powers Act 2000 allows consumers to record their phone calls, without any prior announcement or permission, so long as the recording is used for their own personal purposes and not passed on to any third party without permission.
  13. I agree, if they can record, so can we. I should add that I only record phone calls with businesses - not with friends. I don't want my friends to stop phoning me!
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