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About matta78

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  1. I spoke to the company again last night and they say that they sent out a cancellation one day prior to the refund letter. I cannot find this letter. They also say that they sent out two 'chase' emails prior to this. These emails did not arrive - I've also checked my wife's email and the junk mail box in case. The address is correct as I have four emails from them. Two relating to the policy docs when I first bought the policy and two others asking to complete a customer service questionnaire. Interestingly one was sent after they cancelled my policy! Surely this should not happen unless
  2. Bang! Thank you very much for your speedy reply and advice The £106.84 refunded I assume is part of the initial quote of £290 minus the amount of time that the policy was valid - it started on 3rd November 2011 and their costs, I presume. However, the letter does not give any reason for the refund. It just advises to contact them if we wish to discuss. We have breakdown cover with Green Flag but I have just checked the policy and legal costs are not covered if the offence is related to driving without insurance. I did not receive an email confirmation of the online submission
  3. Apologies for length of this post! I got pulled over by the Police last night at approx 9pm and asked if I had insurance for the vehicle. I truthfully replied that I did so and stated which company it was with. The officer said that the vehicle check flashed up as uninsured, but he accepted that this was not always completely up-to-date. As it was out of hours he was unable to do a proper phone check. He then gave me a producer to show my insurance documents at a Police Station. He then phoned me today to say that the policy has been cancelled and I needed to sort it out imm
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