Got my desktop back.
It took 10 days from start to finish which from other stories on this forum does not seem to bad,
but as I had an next engineer visit contract which they changed without telling me, it brings it into perspective.
I sent my Desktop away, it had Windows 7, which was an official upgrade from Vista when I purchased the machine.
My fault was that the internet was intermittently dropping.
I had made sure that I had backed up my PC before sending it off.
When I got it back, all they had done was wipe the hard disk and re-installed Windows Vista.
I carried out the upgrade to windows 7 and within one day the orginal fault had re-appeared.
I phoned the Techguys up and was advised to send it back, I did not want to hear this and it was a case of light the blue touch paper and stand clear.
I refused and demanded that it be repaired in house at my local PCWorld.
The guy told me that this could not be done and he did not have the authority, so I asked to speak to his manager only to be told that there were no managers available.
I found this rather strange and asked what happens in the event of an emergency ie fire or sickness, who takes charge.
It was only after I started to really push the matter that he admitted that he worked from home.
Advised me to call Customer Services, which I did and was told that they could not help as it was up to the tech guys as they had no authority to arrange a local repair.
I explained this is what the tech guy had told me but slightly different saying that customer services could only authorise the repair.
I felt like a tennis ball.
She advised me to re contact the tech guys but I refused, but the line suddenly went to music and I was transferred to another Tech Guy.
I must have got lucky, because he seemed to take an interest and phoned up my local PC World and I was patched through to the store.
Things started to get easier,
I spoke to a very sympathic sales man who then spoke to his boss .
I had a Wifi PCI card and was willing to change it for a new one and fit it myself if they would provide it,
but it turns out they no longer do the PCI card but he organised a WiFi dongle which I picked up the next day.
It was only when I got put through to the store did I get any joy.
I have not cancelled my contract yet as I want to make sure everying else is ok, but it will be cancelled within the next couple of weeks.
Another down side, was that my phone bill was an extra £8 due to the 0844 number and the length of time I was waiting
and by trying to point out to Curry's what is reasonable customer service.