I wonder if anyone could advise on a company's liability when property is stolen on their premises.
My sister and I had a 'spa day' at Bannatyne's Health Club in Birmingham on 24 January 2012. At the end of the day, my sister left the changing cubicle with her coat and, whilst she was drying her hair, someone stole her coat containing her car keys - replacement of both will cost around £300.
The Club says that it will not compensate her for the stolen items and referred us to the club rules (displayed in the Reception area) and signage in the changing rooms. No one at the time directed us to the Club Rules which were framed on the wall at chest height in normal letter font size. The signage in the changing rooms was actually located in the toilet area, which we did pass through to get to the spa, but I would argue that these signs were not very prominent.
I would really appreciate any advice offered.