Guys,Sorry for the delay. I called them to complain about the increase and how they don't state tha the price on the website or over the phone doesn't include vat and that they don't tell you that either oly i the welcome letter. at first they said they couldn't do anything about it but i said to them that i wasn't accepting it and was going to take legal action if they didn't reduce my contract to what i thought it was supposed to be - £29 not £35 with VAT added. After 3 weeks and 3 different phone calls, I was told that my contract would be £29 for the remainder of the contract (1 year) and that I was being back dated £72 worth of credit as a result of them charging me £5 vat without knowing it. BE PERSISTENT GUYS and don't take their crap.

Conniff, Here is the part in the Three terms and conditions which states that we are unable to cancel without a cancellation charge. They are saying they are increasing their prices due to inflation and to cover their business costs. Even with what they have put in the terms and conditions, would myself as a customer be able to cancel without a charge by citing the UTCCR rules and regulations? The thing I'm most worried about as I've said is being blacklisted as I think that I may require a loan in the coming years for a house and a car. I'm planning on doing what you said and writing to them to tell them that I will be cancelling the direct debit from the date that the price increase occurs. 4. Variations to your agreement or prices 4.1 We may vary any of the terms of your agreement, including our Packages, on the following basis: (a) any updated Packages and new terms will be available on our website and on request to Three Customer Services; (b) we will let you know at least one month in advance if we decide to: (i) discontinue your Package; or (ii) make any variations to your agreement which are likely to be of material detriment to you; or (iii) increase the fixed periodic charges for your Package (if applicable) by an amount which is more than the percentage increase in the Retail Prices Index Figure (or any future equivalent) in any twelve month period. You can end the agreement for such variations as explained in Section 10. Subject to the above, you will not be able to end the agreement if such variation or increase: (i) is due to changes to the law, government regulation or licence which affect us; or (ii) relates solely to Additional Services; or (iii) relates solely to Add-on(s) (if applicable to you). In such circumstances you will not be able to end your agreement but you will be able to cancel the Add-on(s) by giving us 30 days’ written notice; and © if you carry on using Three Services after the variation commences, you will be deemed to have accepted the variation.

Thanks Coniff, They have said previously that I would have to pay the amount that is left to run on the contract which would be more than £300 and I think that is unreasonable. So, by paying my last bill by cheque then you don't think they will make me pay back the remainder of my bill? To my knowledge, my credit rating should be pretty good as I haven't ever defaulted on a payment and so the only thing that worries me is that they make it bad however, they would issue me a summons if I threatened them?

Hi, I received an email from Three last night telling me that they are increasing my monthly price by 3.6% in accordance with inflation. I wasn't happy with Three at the best of times however, they said in the email that as this price increase goes hand in hand with inflation then no one can cancel their contract as it says in their terms and conditions. When I took the contract out, I was of the understanding that it was £30 a month however, it turns out that that's excluding VAT so I actually pay £35 but that was not ever mentioned to me nor does it make that clear when purchasing the phone. I've also had numerous problems with signal and internet connection. I am desperate to get out of this contract. I have another year left in July. Can anyone advise me as to what I can do? I have thought about just cancelling the direct debit however, I am aware that that would have an adverse affect on my credit rating but I can't think of any other way. Help would be appreciated. Ross

Hi, I received an email from Three last night telling me that they are increasing my monthly price by 3.6% in accordance with inflation. I wasn't happy with Three at the best of times however, they said in the email that as this price increase goes hand in hand with inflation then no one can cancel their contract as it says in their terms and conditions. When I took the contract out, I was of the understanding that it was £30 a month however, it turns out that that's excluding VAT so I actually pay £35 but that was not ever mentioned to me nor does it make that clear when purchasing the phone. I've also had numerous problems with signal and internet connection. I am desperate to get out of this contract. I have another year left in July. Can anyone advise me as to what I can do? I have thought about just cancelling the direct debit however, I am aware that that would have an adverse affect on my credit rating but I can't think of any other way. Help would be appreciated. Ross

I am just wondering if anyone knows whether or not overpayments made by SAAS qualify as being statute barred after 5 years? At the beginning of this academic year they tried not to give me my bursary as they said they had overpaid £1491 me back in academic year 2004-05. At first I couldn't remember and I challenged the payment. After thinking about it I realised that that had been the case however, I was under the impression that it had been agreed to add the overpayment onto my total outstanding loan amount. SAAS are now saying to me that they found an email I had sent to them in either 2005 or 2006 saying that the overpayment had been deferred until I graduate or something and therefore, gave me the bursary for this year. They say that I have to start repaying the overpayment when I graduate and that it cannot be added onto the outstanding loan amount as this is different. I then found out that this overpayment may now actually be statute barred. Can anyone tell me if I have a case here or not? Thanks.

I had never even heard of that. Have read up on it a bit and I think the debt was acknowledged according to what SAAS told me last year in early 2006 so those 6 years have almost lapsed. I only became aware of it again when I applied for my student loan again this year. I was of the understanding that the amount was getting added on to my total loan repayment however, SAAS say that I have to start repaying it when I graduate this June. I haven't actually called them back yet to discuss the doubt I have over the cheque that I supposedly collected. Do you think I have a case with this Limitation Act?

Hi, I'm just wondering if anyone can give me some advice. A couple of months ago I was told by the Students Awards Agency for Scotland that I owed them £1491 as they overpaid me supposedly. One of the payments was supposedly a cheque given to me after I'd withdrawn from the university (of which I have no recollection as I never returned to the university following my withdrawal) and the other was a direct BACS payment. I was dubious with regards to the cheque that I "collected" and wanted to find out for sure if that was actually the case as it was in 2004. I called my bank (HBOS) and they said that their records don't go as far back as that. I checked my online banking this morning and it only goes back until April 2005. Is there any way in which I can trace my statements further than that? All I need is to get back to October 2004.