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About Anne9

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  1. I purchased a bag which cost £40 . It has worn very badly - when it rains it absorbs the water and has left black marks all over the bag and looks very distressed - very different from the smooth finish when I purchased it. When i retuned to store for a refund or exchange I did not have a receipt but I guessed it was about 6 months old. They would only offer me £20 cash as a goodwill gesture. I would have preferred a credit note for the whole amount. I argued that it is a fault with the bag and even though I did not have a receipt it is an item they still stock. I have since managed to f
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