This is my first post so hello to everyone. I'd be really grateful for any potential advice re a laptop I have purchased from John Lewis.
I bought the laptop, a Sony Vaio one, in January 2011 (and it came with a two-year guarantee). In October of the same year the laptop developed a couple of small stress fractures / cracks near the power button.
As I take very good care of the laptop, paid nearly £1,200 which in my view meant it should have come with a certain degree of durability / build quality, and was within the guarantee period, I contacted John Lewis regarding a repair