Hi , re Congestion Charge non payment. On the 13OCtober 2016 when the closure of Tower Bridge was in place I just realised , upon receiving a PCN today, that I had entered the congestion charge via liverpool street station while according to TFL that was not the correct diverted route. I was genuinely and truly sure it was. Funny enough the PCN came 1 month after it all had happened when memories are toally faded away and I was sure there was some sort diversion sign directing me through that CC area . Eventually a small yellow sign that barely a motorist could see in the middle of the crazy traffic when you already need to have sights on every move you make .. . Even if there was any diversion sign still, as I knew from the massive sign in Tower bridge seen month before about the closure period and by a quick read on METRO news, I was aware I could cross London Bridge. Hence I automatically though and logically that that would be a correct route. Any help in this or right things to write in my representation? I also would not see any reason why I should not have paid the CC charge if was aware of it, especially having 24h time to do it... would much appreciate yur help was actually thinking to write the following... Dear Sir/Madam, I would not not consider myself liable for the congestion charge (CC) non-payment penalty because I was in truth and genuinely thinking to follow a diversion for Tower Bridge closure. I am also very surprised that this communication come after a month from of the fact. I truly entered the Congestion Charge is because of Tower Bridge works and I am sure I have seen a sign diverting me toward Bishop gates which seems pretty logical also as way to follow as diversion. I don’t see any reason why I should have not paid the congestion charge if there’d be no closure of Tower Bridge and I had gone through that part of the Congestion Charge area. If I was aware of that I would have had time to pay till the day after but again and in bona fide I was totally not aware as sure of been following the diversion. I would be so grateful if you could accept my apology and accept the fair minimal usual payment for entering the Congestion Charge zone. Yours sincerely,

hi All, thnks for your support. All is been resolved. In the end the main manager of Saatchi shop issued authorization for refund. it make sense what I was thinking, as I paid using their system indeed the refund could only have been auth. by Saatchi shop itself and then their duty to deal with return to organizer of the Exhib. Cheers!

Yes I am resident in UK. However just starting a talk with some of them , awaiting reply. I called them instead of emailing them and found a more specific contact...Cheers!

is a crdit card but an international one Mestro circuit don't think I am covered...cheers!

Hi Dx100uk, thanks for that I have those contacts which was given to me by Saatchi store , I e-mailed them but not reply yet . I wanted to get a reply over amil so to have the conversation recorded. However tomorrow will try to callt them. Crossing fingers. Cheers!

Hi I did by a Rolling Stone T-SHIRT at Saatchi Gallery store 2 days before the exhibition closed 3/9/16. it costed £40 I bought it few minutes before Saatchi was closing. I am not happy with the prduct and the t-shirt does not fit. I went back at Saatchi gallery store the week after but the store was closed for change of exhibition. It is still closed. this prompted me to write to the shop customer service. They eventually replied sayng they did return all the stock and it is not of their competence now. They've asked me to contact Bravado uk. Bravado web for Exhibition London is down. I did found the contact for Bravado US and they said they are not associated to that show or they sell only online. Went back to speak to Saatchi and they gave me a link Bravado office uk. I wrote to them twice but not reply. I still believe Saatch should take it back because they were officially appointed to sell Exhibition merchandice and did all the operations with their credit card and system account machines. would be logical to go again through their machines for the refund which I paid by card and then they should sort that out with Bravado. It seem quite tough as Saatchi is insisting they ahve finish their work with them.. . Any help or suggestion please? Seems a proper con otherwise, no customer assistance just after the exhibition ends for return of defective clothe etc.. .Seems crazy. How could this be ascaleted eventually or any help? cheers!

Well, what about the O2 contract before the " O2 refresh", I think they should refund years of paying extra oney after the mb given was paid off...

thanks to all for the support, got few points more clear... I still would like to make them understand that when I took the train I was sure I could do the tkt on it or would have gone to the tkt office to get one when there. Hoping they'd give me a chance as never had any train penalty before, that's all I wish ... could I discuss all at the hearing and try to find a solution or now the trial in unavoidable? Any one suggest what could I do now at the hearing?

Hi all, I have been prosecuted and set a summon for not having a train tkt during a revenue check by southern rail at Gatwick airport. I plead not guilty and I due for a hearing on the 31st of Jan. in frotn of the Magistrate Court As I cannot afford a lawyer I am defending my self with little knowledge apart what I can read on line. Here the facts: back in September I took a train in a hurry at East Croydon Station with the idea that I could do a train ticket (tkt) on the same train. That's what I always knew since I have done it in the past (I have proof for that). This time a tkt officer did not pass by so I was gonna go at Gatwick tkt office to pay the train tkt for that same journey. Once off the train a revenue check was in action at the gate. As I saw them instantly I also saw a revenue officer before them dealing with a customer and I APPROACHED HIM waiting till he finished. When my turn came I explained the situation and asked kindly if I could do the ticket paying him. He said it was not possible and that I had to pay a Penalty Fare(PF). I refused to do so as I believed was not fare for the fact that I did my tkt on the train in the past, He said that it was not possible to do a tkt on the train. I refused to pay the PCN but he wrote a Witness Statement (WS) which I signed. The statement is a standard one where he put the case as he stopped me, asks me a tkt and I had not tkt to show hence the PF. There is part of the WS where the question is... 'I put it to you, that if I had not stopped you today, your rail fare would have been avoided. is that correct?'... My reply on the WS: 'I was going to the office to buy the tkt' . The officer said:' Why did you refuse a penalty fare?' I replied:'The gate was open at East Croydon and the train to Gatwick was arriving. I took the chance to do the tkt on the train as I have done in the past." I then signed it reading it quite quickly even realizing soon after that the way it was put it was as he had stopped me but I was the person to approach him. The prosecution in fact is based on the fact that I was stopped. I also asked a copy of the statement and he refused to give me one even if they had a double carbon copy there , he also asked to another officer in the distance and he confirmed that I should not be given any copy. Is this possible? It should be our right to have a copy. Before receiving the summon I exchanged few letters with the Prosecutor where I re-wrote my statement explaining again the situation and how the facts went including the fact that I had done a tkt on the train in the past with no Penalty and that I had proof. Those were not accepted and they asked for a Summon. The prosecutor in this letter says also: ''You will have noted that if a conductor sells a tkt on board one of our trains the tkt is endorsed with a Penalty Fare Warning as conductors are not licensed by DfT to issue Penalty Fare notice.' When I buy the tkt on the train I thought that's it I am done, I am not going to read the terms and condition behind the tkt . How many people would do that? Also in those terms and condition there is nothing saying that 'conductors are not licensed by DfT to issue Penalty Fare notice hence a warning is issued'. I think all should be more fair and clear to citizens. A lawyer gave me a free 1st consultation saying that he noted that: - You have pleaded not guilty to the offence. Hence, you will now no longer need to attend the Court on 23 December 2011 for the summons. The Court will now write to you with a new date for the trial. Please note that it is likely that the prosecution costs will also increase. - You will be appearing at Court because you could not produce a valid ticket for your train journey. The offence under which this relates is 18 (2) of the Railway Byelaws. The section states; 'A person shall hand over his ticket for inspection and verification of validity when asked to do so by an authorised person.' The potential defences to this are contained within 18 (3) of the Byelaws. I do not think that you have a defence under these as they are essentially when there are no facilities, a notice stating you do not need to pay, or permission to travel without a valid ticket. However, under section 2 it states that you should show a valid ticket when asked to do so. You may have a defence here as you were not asked to show a ticket by the inspector, instead, you approached him. You will have to confirm if he ever actually asked you for a ticket. Could I argue the inconsistency of the operate of Southern rail because I have done the ticket on the train before? On their Terms & Condition there is a point saying (I was not aware of all the Terms & Cond. till I read them now): "Can I pay at my destination if I am in a rush? No, if you board on a train with no ticket, then you may] have to pay a Penalty Fare." I am underlining the word MAY which I believe is a further point to argue as they may issue or may not issue the ticket Could this be a winning case? is anyone gone through a similar situation? Still did not understand if this is a criminal or civil matter. I also fee that the statement should had been sent to me before the summon and when there was a first conversation with the Prosecutor where initially was offered to me to pay 35 pounds to resolve the matter. Reading the Witness statement I signed, I could have remembered what I said or how it was putted from their side so for me maybe deciding differently and may be paying the sum. Or point put to the prosecutor that I was to approach them not that I was stopped so to make them think twice. Who knows! Would be nice also to know whai and if I could ask money back for damage or else in case I win. I have no idea how it works for this in Court. I look forward to hearing from some one back!...