The facts: My grandparents married in 1912. On her marriage £2,000 was settled on my grandmother by her family. Lloyds Bank became tbe sole trustees in 1927 (and still are). My grandmother died in 1949 an my father became sole beneficiary. He died in Feb2011 and my sister and I became beneficiaries. The trust is to be wound up. The current value of the trust fund is just under £2,000!!! Incredible? We believe it is impossible for a trust fund to have no growth in actual numerical value (not real value!) in 100 years without some failure on the part of the trustee(s) to manage the fund with appropriate care and diligence. Lloyds TSB absolutely refuses to entertain any idea that they have not done a good job here. The FOS declines to determine the matter on the grounds that we applied out of time. This is arguable (my father died in Feb and we didn't apply till November. However, Lloyds TSB only finally shut the door on us in July). However our position is also arguable and surely in a case such as this where we have so clearly been very badly served by the bank the FOS should exercise discrtetion in our favour and at least look at our complaint. I think it's a toothless and useless service and far too inclined to protect the financial institutions when it is meant to be monitoring them.

This is a true story about how Lloyds TSB has treated my family. My grandparents married in 1912. £2,000 was settled on my grandmother by her family (a marriage settlement). In 1927 Lloyds Bank became - and still is - the sole trustee. My grandmother died in 1949 and my father became the beneficiary. He died in February 2011. My sister and I are the last beneficiaries and the trust has to be wound up. Present value of trust fund: just under £2,000!!! Lloyds TSB completely refuses to acknowledge there has been any negligence or wrong-doing on their part. As far as we are concerned the facts speak for themselves - Lloyds has not exercised the due care and diligence, nor the concern for beneficiaries' interests, that are required of a trustee. Of course, it is impossible now to look into all the things that must have gone wrong over the years but we feel entitled to some sort of goodwill payment, a gesture. The FSO refuses to look into the matter as we are technically out of time. So much for a body looking out for individual 'little people' in the face of big financial institutions. I don't expect now to get any redress from Lloyds TSB but I do want as many people as possible to know what an outrageously poor service we have had and just how heartless this bank is proving to be.