Out of curiosity! if I had video footage of the the conductor lying about the ticket refund without his knowledge and not advising him that I was recording and then putting that video on Youtube would I be breaking any laws? Thanks

First time here I wasn't expecting any quick responses to be honest and I thought I would get email alerts, sorry. I bought my ticket on the 15th December. Thanks

Thank you all for your advice and my apologies. It was not Country and Western but CrossCountry that I purchased the E-ticket from. I was aware when buying the ticket that I was required to bring the E-ticket print out for the journey. and telephoned the company on the 01/01 hours before my train when I went to a friends to print the ticket. We unfortunately had technical problems with his printer, and so I contacted the CrossCoutry help line who stated that I would need the print out. i then proceeded to try and find a Cyber Cafe (not an easy task on the 01/01) and there was no equipment to print with at the train station. I understand the contractual agreement with the original purchase. my initial confusion between CrossCountry and the conductor was their connection, as the conductor said that I would need to get my refund through them but advised me I would be able to get a refund on the ticket (wit

I bought an E-Ticket for new years day this year travelling from Manchester Piccadilly to Bristol Temple Meads and lost it before travelling. I was unable to print another on the 1/01 because I couldn't find an open Cyber cafe and and Manchester piccadily had no printing equipment. I had a picture of the ticket on my phone which included my order reference, bank details and seat reservation in my name. this however was not valid enough for the conductor on the train who insisted that I purchase a ticket then and there but assured me that I would be able to get a full refund. It has taken this long for Country and Western to review my situation and have not even given me are refund but train vouchers of a considerably less value than the ticket I had to purchase on the train. I would like complain about this and in particular the conductor who obviously lied to me about being able to get the refund. how would I go about this as I am not sure how Country and Western are connected to the conductor. Thanks