I work in collections for a major building society in the UK our normal working hours are between the hours of 9am -5pm, however as our lines are open until 7 pm, we usually have one person for each day who will cover a 2-8pm shift. It so happens that I requested some time off at work, only 3 days from Weds 18- Fri 20/01. On the Rota I was apparently down to work Thursday the 19th covering the late shift. I did not have a look at this because I would not be at work from the 18th and I had requested my leave from 9th January 2012.
This morning I returned to work and the first thing that gr