I didn't get his name and although I went to the police to report it and have some sort of witness to my injuries, they didn't even look at them and just gave me advise about making a payment plan (the bailiff said it was too late for that anyway), and that the council could not take the debt back, which I've found out is untrue. I did complain to Ross and Roberts and they wrote saying they would write again in 14 days but never have. This happened about 6+ weeks ago. I will write again when I can find time. I also had a letter from the council in reply to my complaint which had a lot of details about the run of events that were not correct. I just don't have time to keep up with these things. Regarding the police, apart from a few exceptions, I have found them in recent years to be power crazy and lacking in common sense, certainly not people who are there to protect the vulnerable. I think its time to abolish bailiffs. Companies who have to work for their custom will try to resolve problems sensibly, and are often polite and reasonable and may even reduce prices to keep your custom. The council are often a lot of jobsworths with no motivation to keep customers because we have no choice, they have a monopoly.

Hello, I recently discovered this forum wanted to tell my story about these people. This was over a debt of £40 council tax, which I had actually paid but Swindon Borough Council claimed there were extra charges of £80. After arriving at my door and telling me to phone the council, (who were useless and refused to take any responsibility, behaving like robots with no empathy or common sense) the (large male) bailiff harrassed me for a week by text, while I tried to get some sense out of the council, and then tried to clamp my car. I could not let this happen because I need it for my work which partly invovles getting to animals to feed them. I tried to stop him and after a nasty tussle in which he lost his temper and slammed the clamp onto my hand and foot and pushed me, so I had bruises ie he assaulted me. He forced me to write a cheque out for £160+. There was no money in my account to cover tthis but I did it get rid of him. Eventually my MP got the council to remove the charges. I went to the police but they were useless. I also complained to the company but they have doen nothing. These bailiffs are bullies. They have no conscience and the police seem very vague about them. They said they thought the council could not take the debt back but I found out this is untrue. My children witness the assault and my youngest daughter had nightmares. I couldn't sleep and it took me some time to get over the shock, having nighmares and feeling very vulnerable. I had to hide my car and walk home whenever I went out. I am a lone parent and felt very scared and alone. Its like the dark ages... and the council are one of the worst for not caring and being quick to send in the bailiffs.