unbelieveable that these parasites are still operating. So much for inept Government departments and crimebusters!!!!!!!!!!!!!!

you know your 'onions'!

I do like the customer satisfaction website

thanks for the advice but I dont think that I have said the companies are related, in fact I've stressed the difference between the website and your comments. The price of cover may have been on Dialarod's site but not the type, my name and my home telephone number! You dont have that info unless you have a connection with Dialarod.

Not sure about 'ihateyes' motive when he denigrates the web site. Sorry but experience has taught me not to trust anyone. Coincidentally just received phone call from Boilerbreakdoencover saying that Dialarod no longer exists and would I like to reinsure with them. Gave their web address as http://www.boilerbreakdown.uk.com which is quite a smart page except it has a different name and contact number from the one Katy of BBcover gave me. 08444148157!!!!!!!!!! The name is similar to that mentioned by 'ihateyes' and they knew too much info not to be involved with Dialarod.

Even string them along and give as much info as U can to Orpington trading standards.

this company is now posing under a different guise and contacting existing customers under the pretext that their existing cover is worthless and do they wish to re-insure. BEWARE!!!!!!!!!!!!!!

depending on the way you paid this outfit there are different ways to obtain repayment; see previous threads but whatever you do report it to Orpington trading standards. Good luck.

This company are [edit]s and I ask all of you to contact the following address with your complaints as they need more people to complain to enable them to take action. EHTS duty officer at Bromley council [sorry not allowed to post email address but it easy to find] Thanks and good luck in getting satisfaction.

I've got a great idea for making money and there's very little fallout except a few irate customers but it should make millions of pounds. Think of something for which you offer an annual service contract. Let's say BOILER maintenance. Obviously some people will make a claim but probably not as many as you think so shall we say as many as 4 out of 10 do require a callout at some stage during the term of the contract. Some you may convince are not covered by the terms of the contract and the others you simply give the runaround until they give up and go elsewhere. But there will always be one who will get to the stage of instigating legal proceedings so you nip it in the bud and refund their premiums. So that's 9 out 10 premiums pocketed all for the cost of offering a 24 hr phone line and everybody's happy, well almost; I certainly will be. Now what shall we call our new Company? How about DIAL A ROD? Doesn't really matter there's plenty out there to chose from

wot are these people getting? THE RUNAROUND and NOTHING ELSE! I would call that damned expensive.

If this is true and their problems are purely administrative why do the problems persist and why do they continue taking more business if they cannot cope with demand??????? I am still being given the runaround over a leaking boiler, time I cannot afford given the nature of the problem. To say they are unprofessional is being polite!!!!!!!!!!!! You meet scheisters in life and I have no doubt this company is run by crooks. Stuff my payment I want to make sure their bad service costs them a whole lot more.

unfortunately got scammed by DIAL A ROD and was looking for alternative cover but thanks to this website it wont be HOMESERVE!!!!!!!!!!!

your story is very familar! Phoned Dial a Rod 17th January about leaking boiler and despite several phone calls to them since not one reply or any sign of an engineer. How did you pay them? You may be able to reclaim costs from the card company even if it was a debit card. Whatever you do make sure they have no further access to your account. Total ****** company.

your story is very familar! Phoned Dial a Rod 17th January about leaking boiler and despite several phone calls to them since not one reply or any sign of an engineer. How did you pay them? You may be able to reclaim costs from the card company even if it was a debit card. Whatever you do make sure they have no further access to your account. Total ****** company.