hi i have at the same problem with the same people they have taken money from my account and the bank has refunded it too me but then took the money back as they told me they had the right to take it,. i went to the bank with my father and they told me that they would ask the people that took the money for a voucher reciept this has to have all my card information on if it doesnt then it will be looked at as fraud and they will then have to refund me everything back to the bank. so go to your bank and tell them that you want a voucher reciept from them to confirm that they have all your details if they dont it is fraud give it a try it will take up to 45 days but if it is fraud wait. i am waiting stil on the 45 days. hope this helped you