Hi Nick, Not sure I want to belong to this club!! I arrived home today and so far it has been quiet, but the motor isn't running at the moment so I will wait and see what happens this evening. Hotpoint aren't going be doing themselves any favours if this really is a general fault with the fridge freezers. I've always been happy with their products before, that is one reason I bought this particular one! Chris

Oh dear, I have just read this thread and am now concerned! My new Hotpoint Frost Free fridge freezer arrived Friday, it clucks away as well when the compressor is running, I was hoping that it would settle down but am now not so sure. I read it could be ice, but mine has been making this sound since I first switched it on( along with some very other strange noises which fortunately HAVE gone away), so I can't see how that can be the case. I am going to register it with Hotpoint for the 5 year spares warranty, just incase. This is not my first frost free freezer, and my mother has one as well, neither were Hotpoint models and neither made this clucking sound.

Hi Tony, I wrote to Ian.Livingston, Peter.R.Cowan and John.Weaver, all at bt.com. I received replies from Ian and John, both saying they were passing my complaint on to be dealt with, and as I said in my post, the whole matter, which included a technical issue at the exchange, was resolved within two working days. (Email format is forename dot surname at bt.com. Sorry to not post the email addresses as they are, apparently I am not allowed to post email addresses until I have reached my 10th post on this forum!) Good Luck! Chris

As an Update on the problems I was having with BT, I would just like to say that after emailling three members of the Board, including Ian Livingstone, I received a reply from two including Ian who wrote to me early on the Saturday morning following my 1am rant, apologising for the problems I'd been having and saying that he had passed on my email to be taken up and looked into. That same Saturday I was contacted first thing by a wonderful lady from the Executive Level Complaints department, and by Tuesday my broadband service was back. She had chased the engineers, organised my account and rest of my packages, it was such RELIEF to have the whole issue taken out of my hands and being dealt with at last. If anyone has a problem with BT which they cannot solve using the normal channels, I'd thoroughly recommend writing to Ian for a swift and very satisfactory resolution.

Hi, Thank you for all the info, I'm not glad to see I'm not the only one having issues with BT, and the Board of Directors are going to be getting an email from me tomorrow. Via dial-up, because I have been waiting a month for my broadband service to be resumed after a house move. To date, I have made NUMEROUS phone calls, many via a mobile to them. I've had an engineer out to install a line which I was told was already there, phoned many times each week since my initial Activation date of 20th December, been told the engineers were waitng for parts, no date for installation, been given free dial up because of the delays, given a crossed line and had my phone disconnected for a weekend, been given someone else's broadband service accidentally for two days, been hung up on by a MACHINE, had my broadband order cancelled and not told nor re-ordered, I found out this on my second activation date (last Friday), had the package re-ordered, and they have 33 minutes left before getting ANOTHER call. Oh yes, and just recieved a bill for £97 dial up and CANCELLED BROADBAND package. AM I angry?!!! It's turned into a total farce. I am in at the start of a 12 month contract, but if they can't deliver the service then this is their fault entirely. I am transferring to Virgin, the previous owners of my new home used them, and surely they cannot be any worse than BT. Edit: I have written to three members of the Board and told them how LET DOWN I feel by BT.