Hi Jimbo. I've gpt problems with 3 too. Could you please PM me their email address for the Exec Office Thanks Romedk

I bought my iphone 4 online through 3 in Sept 2010. I was forced to take out a 24 month contract (which is the longest contract period I have ever had). In the past my phones have always been covered by warranty for the duration of my contract. At no point in time did 3 ever tell me that the phone only had a 12 month Apple warranty and after this time I would either need to pay Apple to extend the warranty or not be covered for any damage or technical problems. My phone's most basic feature (calls) is not working. People ring me or I ring them and I can hear them but they can't hear me so in reality I have a totally not-functioning phone eventhough other things eg email and internet are fine. This is not the 1st problem I've had with it. Problems started happening a few weeks after I bought it but most of the problems have either been sorted or are minor things. This is the most major problem I've had as it renders the phone totally useless. The phone may have dropped once or twice & there is a mark showing that it must have dropped but it is properly protected in a leather hard case which covers it entirely (including the glass front). 3 have tried to fix it for me over the phone but despite following everything they asked, it hasn't fixed the problem. I have also visited an Apple store where they reformatted the phone back to factory settings & installed new firmware but after restoring my data, the problem still hasn't been rectified. Apple won't replace my my phone because it's 3 months out of their 12 month warranty (which i knew nothing about). They have offered to exchange it for a new phone if I'll pay them £120 but I don't have the money as I lost my job last year. I'm thinking of writing a letter to either 3/Apple or both complaining that a £600 phone shouldn't last just a year. Can anyone please advise me if I have any legal rights eg under the sale of goods act or anything else. Also any comments I should make in my letter to 3 or Apple to make it sound better. Your replies will be greatly appreciated.