Yes I did, and they did see it and mention it was bad.

Hi this is my first posting on here so apologies if there is a similar post somewhere else. I need some help and haven't a clue as to my next step. I was in the Manchester Deansgate branch of House of Fraser on Wednesday and used the loos, this was around 1815, not sure if noting the time is relevant but it may be, as I went to wash my hands I put my phone by the side of the sink (without going into too much detail my phone fell out of my pocket), as I did this I realised the whole area was swimming in water, I'm not talking about a few splashes, it was a significant amount of water, so picked my phone straight up. The whole phone was waterlogged, even under the screen, there was that much water. My phone is now still waterlogged to the point I've gone out to buy a replacement as I know it's dead. I went to speak to the manager, they were as clueless as me, but took note of my email and said they would get back in touch with me the next day to see what can be done from there. I heard nothing, until today when I received an email with a letter attached this is the lettter: Dear Amanda Further to your visit to our store earlier this week, I am sorry to hear about the problem that developed with your mobile phone. Unfortunately there is little we can do to rectify this situation. Our toilet facilities are regularly checked and cleaned and I understand that the amount of water near the wash basins at the time was no more than the splashes you would expect due to normal use. That point aside, we also cannot be held responsible for where you chose to place your phone as it is not unreasonable to expect water to be on the surfaces adjacent to wash basins. I realise you will be disappointed, but unfortunately we are unable to take the matter any further on this occasion. Yours sincerely Jon Shorrock Firstly my name isn't Amanda, it's Hannah. Secondly, not even a goodwill apology. Do I have a leg to stand on to push for a goodwill settlement? Needless to say in the mean time, HoF have lost my custom. I'm 24 and I live in Hull where the main department store is HoF, so that is a considerable amount of custom lost. Any help would be appreciated.