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Posts posted by purple_rain

  1. He said he's received a bill from EE who have gone into administration and are probably taking a while to final bill former customers.


    I don't understand why you take issue with me saying to find out liability period as it's not been stated at all.

    I said if he doesn't get the info in time to set up pp to stop it affecting him, as he hadn't said it wasn't in his name.

    I didn't say that was the first thing to do.

  2. Hello,


    Sorry to hear about your mum and the circumstances.


    Have they produced an actual statement where they have advised you when the billing period started and ended and also the rates that were used during that time? 


    If they haven't, advise them you will require this before any payments are made. 


    If they have already, I would suggest, comparing the dates to the paper work you have and seeing if it coincides. 


    They say you have 21 days.

    If you don't have a correct bill or you are disputing anything on the final bill they have sent and this not resolved within the 21 day time frame, I would call one of the numbers, advise them you are waiting for further information/action on their part and ask to set up a payment arrangement in the interim to prevent the account from escalating any further.


    Advise them, you have other priority bills and you're not in a position to clear the balance but you are willing to do the minimum, such as £1 starting in January 2020.


    You are willing to do this on the proviso that they will halt any further action as long as you honour your payment plan and remind them you are still awaiting accurate documentation or further evidence from them in regards to your liability.


    I'm not experienced in giving advice in this forum, but I hope this is helpful and hopefully others would agree that this would be sensible first steps to take.



  3. If you're on a pre payment meter you can call up if you can't top up. There's something that should be offered called discretionary credit. Obviously, this can be limited i.e. they can only help you x number of times. They will ask when you can top up next and if you haven't topped up between the last time they helped you and the next time you call they may not help.

  4. I don't think it's been mentioned yet, but for those who struggle with debt on their utilities or have had troubles with their energy bills, be weary because if you have a smart meter and your account escalates, your meter mode can be changed remotely. Instead of having to obtain a warrant of entry or a warrant to physically change your meter, they would no longer have to do that. 


    Also, if you're used to having estimated bills, be careful you might get caught out because there's usually a billing suspension for 6- 8 weeks after installation. 

  5. 1 hour ago, ss002d6252 said:

    It makes no difference at all as he isn't resident - it would only make a difference if the house was to become empty (and then non-resident joint owners become liable).

    Yes - they have confirmed it was wrong (told you so 👍 )

    Yes , but they it appears they want to write off the balance to settle the account


    Unlikely but you could ask. Only the LGO would have the powers to actually 'suggest' compensation and that would be unlikely where the council are already offering to write off the balance.



    Thank you. I was hoping you would reply.


    I wouldn't ask for more compensation normally but this local council has messed up so much. I felt forced to move out of my mum's and I was her full time carer. I think this has caused her to decline even quicker because of the lack of facilities that the council were able to put in place afterwards. I wouldn't have moved out if I felt someone was listening but various attempts at email and phone showed me that no one was ever going to listen and it was never going to be resolved until I move out. I just think the process has been unfair on me and my mum and I'm angry and frustrated.

  6. Hello everyone,


    Sorry it's taken this long to update you.


    I have been back and forth with the local council.


    They had sent me numerous bills and every time, I responded via email to say, "I don't live there, I am not liable due to the legislation in place."


    By chance I was speaking on the local radio about caring issues with my mother and I got to put my question to the local council leader and then his assistant's details were passed onto me and I contacted him last week as a last resort and explained I couldn't get anyone to listen to what I had to say.


    I've since had the following reply by post:


    "I am writing in response to the concerns you have raised on 18th November 2019 in my role as Senior Revenues Officer for Council Tax. I am sorry that you have had cause to raise your concerns in this instance and I will respond below.


    20th November 2018- Severe Mental Impairment form received in respect of your mother


    10th December 2018- Severe Mental Impairment form issued to doctor for completion and letter issued to you for benefit evidence along with Residential Carers application for completion.


    17th December 2018- Benefit evidence received


    21st December 2018- completed Severe Mental Impairment for received from doctor


    3rd January 2019- Council tax records updated in respect of SMI discount for your mother. Council tax account for your mother closed and new account set up in your name with discount applied for your mother.


    4th January 2019- Council tax bills issued to reflect the changes.


    6th February 2019- Local Council Tax Reduction (LCTR) application received by our Benefits department in your name.


    Following a review of your Council tax account, I can advise that based on information held at the time, when the completed Severe Mental Impairment forms were received in January 2019, our records were updated to show you as the liable party for Council tax with your mother disregarded for Council tax purposes due to severe mental Impairment. Bills were issued accordingly.


    I note that we received an email from you in April that advised that your mother solely owned the property but unfortunately our records were not updated to reflect this information and would apologise for this oversight.


    However, I can confirm our records have now been updated to show your mother as solely liable for Council at the property with a discount in place for severe mental impairment as you were also resident at the property until the end of May 2019. An exemption is in place from June 2019 onwards after you left the property.


    Our records show that you were in receipt of Local Council Tax Reduction from our benefits department whilst the Council tax account was in your name.


    The changes that have been carried out to the accounts have resulted in a charge of £528.76 on your mothers account up to the end of May 2019 as LCTR had been awarded to you and not your mother.


    However, there is a credit of £445.89 from your previous account in your name following payments made to the account in February and July 2019.


    I can confirm that if you are happy for this credit to be used to reduce the charge on your mother's account, due to the distress and inconvenience that has been caused in this matter, as a gesture of goodwill we can look to clear the remaining charge on the account.


    if you would like this to be carried out, please advise us accordingly."


    They then continue to apologise, talk about retraining and what I should do by 20th December if I'm not happy with his response.


    I just want to make sure I've understood what he's saying correctly- so they've admitted the bill should have never been in my name? The bill should have been in my mum's name and she was billed for the period I was living there because I was a resident in her home and this is why she owes £528.76?


    I know at some point we were sent letters for court summons and the bill was in my name.

    Would this have affected my credit rating?


    Lastly, is it unreasonable to expect more compensation because of how lengthy and stressful this has been?

    I moved out of my mother's home because of this, because no one would listen to me when I told them I wasn't the owner.

    I was literally banging my head against the brick wall.


    I emailed them and they only replied to some of them and all the wanted to do is chase me down at my partner's address.

    He said I emailed in April about my mother being the owner, but in reality, I had explained to people numerous times on the phone, from the start and I was an unpaid carer which is also down to the oversight of the local council.

    I wouldn't have been able to afford the council tax bill.


    they sent police round to my house without telling me over the phone, when I wasn't there and frightened my mum. For all this they're offering me around £80 goodwill.


    Thanks in advance for any info/advice.

  7.   I asked the owner of the driving school for the policy after what the instructor told me because I didn't think it sounded right given that learner drivers have instructors there for a reason. 

    The instructor should be in control of the vehicle but yes the instructor told me and none of what I said was a lie.


    No I don't know the student but the instructor was adamant the student should have paid.


    Primarily, I wanted to know if I could potentially in a similar position.

    Maybe you don't feel I was within my right to leave a review but as far as I know this is what reviews are there for. 


    Put it this way, if there was nothing wrong with making a student pay for damages why would the owner lie about it in his response or not want people to know. I didn't want to be held responsible for damage during a lesson, especially because I didn't think I would be.

  8. I will name and shame but I need to know the legal standing in terms of leaving a review. He's been texting me all day with insulting personal comments. Calling me a stroppy teenager.


    I work, I care, I haven't verbally attacked him. Not sure why he thinks I'm a stroppy teenager. He had almost a month to respond with the information I asked for. I don't understand how companies can behave like this.

  9. Hello everyone,


    I left a review for a driving school and they're threatening me with legal action based on the fact that it's defamatory.



    I contacted the school owner regarding this and they said eventually they responded.

    They said they'd email me the policy.

    They haven't.


    I said I was leaving a review in regards to my experience i.e. I think my instructor is unethical, I didn't feel comfortable and they were slow to respond to queries.

    Happy to provide a link or copy the review and response in here.


    He's since said I've withheld payment but was only made aware I owed them money a few hours ago.

    He's left a response full of lies saying I was deliberately withholding money.

    I have what he's said to me in text.


    Can he really sue me?

    Can I take this to the media to local newspapers to warn others?



    Hi Stu,


    Thank you for your reply.


    Yes, I have been given excellent advice so far, but South Glos so far have been very unresponsive- I still haven't heard back from the email I sent.


    I do have POA for my mother; does that make a difference in terms of naming me as the person accountable for the bill?


    As far as I can remember- given that this is a good 9 months ago now. I filled in an SMI form and a change of circumstances form. I filled in a form as they requested to put the council tax in my name and then one to apply for a discount on top of that.


    Thank you for the advice- I will put together a letter and send it off and contact my local carers' support centre and see what they recommend. So far, people are a bit baffled as to why this has happened. They're not sure if it's to do with my POA.


    It's been so stressful and after all this time I've actually gone and got a job, so I'm no longer on carer's allowance, so not sure where that leaves me.


    I haven't told them I'm starting my role on Monday, because I don't want to over complicate the issue.

    I would rather that they get the named person on the bill right before they do anything else.

    Obviously, we'll be living in virtual reality before this happens!


    Last time I spoke to them, I said the issue made me feel like I wanted to hang myself and they called the police on me, fearing for my safety.


    I explained to the person about the legislation and that all I wanted was a response and for someone to look seriously at my case.


    Please could someone let me know if having POA means that the bill needs to be in my name?

    At the moment, only I am named on the bill.

  11.  I am at a complete loss.

    I don't know who to speak to or email.


    It's totally and completely absurd to me that someone who works there in that department is unaware of the existence and content of the legislation that underpins what they work with.


    I don't even know what to say anymore.

    I just don't want that bill in my name of it's not meant to be and I don't think that's a lot to ask.

  12. Hi everyone,


    I'm still trying to resolve this issue. 


    I tried emailing the local council and I haven't had a response, because of their back log. I tried calling today and they're giving me the same answer. 


    They've said that my mum is SMI so she can no longer be liable for the bill and therefore it cannot be in her name. She can only be listed as one of the people who loves there.


    They've asked me to fill in a form as a residential carer to get more of a discount, but insist that the bill be in my name because I'm the only other person who lives there.


    I even told the person about the legislation from central government and she's told me that every local council is different, which completely baffled me. She's asked me to email again, but before I do, is there anything else in the legislation that says regardless of SMI, the hierarchy in the legislation should be respected? I.e. the home owner should always be the first person responsible for the council tax bill.


    I am honestly at the end of my tether. I got so frustrated that they called the police because they thought I was going to harm myself. I cannot cope with all of this back and forth and round in circles. It's seriously affecting my health. Being a carer round the clock is hard enough without all of this upheaval. I really would appreciate further advice.

  13. 1 hour ago, ss002d6252 said:

    To be paid by 1 April or on 1 April?  Is it next year's bill?

    They told me it had all been lumped into together, so I thought whatever they had sent me included the upcoming year, since they only just sent the paperwork out. They've given me 25% off and that's it. I can't pay and they take forever to sort anything out, so I can't imagine it'll be resolved by the end of the month. 


    1 hour ago, ss002d6252 said:

    You need to get some assistance sorting the council tax liability etc sorted as it needs to be taken out of your name. The payment for now will stop the imminent action and the rest is a little way off yet before it becomes a problem (assuming it's next year's bill).


    They want it by 1st April this year, so if I don't pay will they not take action straight away?

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