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About andyh747

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  1. I need some thoughts on the following scenario which happened recently. Goods were ordered and paid for from a Company in the UK via a BACS payment on the 1st July. We asked if the goods could be held for a couple of weeks until they were needed on site. This was agreed on the phone and followed up by me in an email. Subsequently a delivery date was arranged on the phone for the goods to be delivered on the 1st August. The goods never turned up and the company was contacted to find out where they were. Initially it seemed like a delivery problem until later in th
  2. Many thanks for the reply. That's what my conclusion was. I have also taken legal advice from the site insurance provider and they agree that the kitchen company has to resolve the issue and cannot demand a letter or add charges as the contract has now been paid in full. They have also said that we have a case under the Supply of Goods & Services Act for the company not taking due care with the design and ensuring the paperwork was correct. Have also contacted Trust Mark as they are members of this body and they have asked us to file a complaint against the company. We'l
  3. Dear All, I need some advice and opinion on an issue with the supply and installation of a bespoke kitchen. We ordered a kitchen for our new build house from Bespoke Kitchen Design in Stonehouse, Gloucestershire. Initially the company appeared very customer focused and sat down with us to design our dream kitchen. However once we paid our deposit, the communication and attention to detail has been somewhat lacking. We asked several months ago for a full breakdown of costs even though we had agreed a contracted price for both supply and installation. The initial quotation, althoug
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