Thankyou for your speedy response

My parents were given poor advice and wondered if they were able to do anything about it legally? They tied up their money for a 1year period (meaning they couldnt touch it) and the interest they gained after that year was LESS than 1%! The bank admitted they put the money in a wrong account. Unfotunately they have no proof of the conversation of course. Would appreciate any constructive criticism, thanks

Is the template letter still applicable as its 2years old? Thanks