This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

i actually was told by sophie (head of customer relations that she was going to cut me off when i asked her to explain why a direct debit wasnt let go through but 2 days letter the same direct debit was let through makinf me have a charge for first declined then a charge for accepted even though on both occasions i had exactly the same amount in the the bank. She said she wasnt going to answer that question and if i asked again she would put the phone down, so i asked her what incentives she got for refusing refunds , at which point she hung up on me. I keep ringing her and i think im finally making her loose control, its actually quite alot of fun

o yeah i also got a call from them asking me did i get the letter i sent from a web site as they where recieving loads of them. She also stated that the cases involved where not against abbey. Think she was trying to imply i was thick and couldnt draft my own letter, so i apologised to her for not being very well educated and told her i didnt realise they only paid the chargedsback to the more litterate customer and told her she would soon be recieving a letter by myself.

quite a long letter main bit i like is the following Most banking transactions are automated, but when there are insufficient funds in an account, a specific team must maually process the payment. Processing unauthorised transactions is costly and our charges will reflect the administration involved in handling each transaction. a lttile team of pixies manually procesing my charges owww how nice

anyone on this site who finds it informative always posts positives when u see a negative post its not from someone who cares for the subject its from someone who wants to discredit it. Spotting an insider is quite simple. (insider meaning outsider planted inside) CAN THE SITE MAKE A REQUEST THAT WHEN U SIGN UP TO THIS FORUM U WILL TICK THIS BOX IF U WORK FOR A BANK OR OTHER FINANCIAL INSTITUTE THAT WOULD GAIN FROM POSTING NEGATIVES ON THIS SITE.?... If i sound stupid call me stupid

unfortunetly not yet i have no bills in my name only abbey statements and i need to renew my passport, dont have a drivers license i think i could be snookered if it came to needing a new account.

Rang abbey about charges got letter back stating they made an investigation and found they had done nothing wrong and fell in line with other banks. Next stage was sending letter giving them 7 days to which i got a reply of they will start an investigation and could i give them 4 weeks to come to an agrement i would be happy with. In last 11 odd months i have reduced my overdraft from 800 to 0 and for the first time in years have actually my own money in the bank and not living of overdraft, in this period i have also paid off c/c amount of around 1600 and 2 loans of around 3500(together). Do u think by clearing all debts my case would be stronger and they may actually see that as a good reason to settle the matter with me out of court, and if not would the fact of me have clearing these debts make me look beter in court. Advice on this site has been most valuble