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About Raghnall

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  1. Hi there guys I'm pretty new to the forum so hello to everyone! I'm currently working for a major retail call centre lets just say It begins with a J and ends in Ewis. Now for a while now my team manager has been constantly listening in to all of my calls ( This is not normally done unless someone is under investigation) and pulling me up for any errors I made on certain calls. Such as getting customers initial wrong due to the phone line being terrible or for not suggesting add-on items to a customer when he had bought a cooker...? Now I don't know if anyone has ever experienced this but being listened into constantly on a shift is stressful enough but then when I made a simple human error I was taken aside by my manager and threatened with a disciplinary. Now this all seemed to materialize after I had a sick day due to food poisoning ( I had been to a hotel the day before and ate some dodgy food) I then phoned up my manager to say I was ill and in bed to which she said "yeah get well soon". She then proceeded to phone my house phone 3 times until my wife answered and then she told my wife it was urgent she spoke to me. I then got up out of bed went downstairs and answered the phone to which she said " I was just seeing how you are, get well soon". Obviously this was to make sure I was at home. After returning to work I was taken aside and asked to provide private information from the hotel detailing what time I had checked out at. After informing my manager that It was in my wifes name and that she wouldnt be getting it she told me that I wouldnt recieve sick pay because she doesn't think I was ill? She asked for this invoice multiple times even after I said she had no right to ask for it. Not long after she informed me that due to a customer disconnecting, which she presumed I hung up on I would be going to a disciplinary. To be honest by the way this place is run it didn't surpirse me all that much. I then asked her to provide formal notification of the disciplinary with information regarding my case and that I wanted to speak to her manager as well as someone independent who I could talk to about the proceedings. She originally told me that the disciplinary would be on the sunday coming but she failed to provide any information or formal notification and as sunday came there was no disciplinary. I then spoke to her and she said the disciplinary was going to be some time next week: to which I said: "Fine, but I'll need that information in a reasonable timeframe". Almost 2 weeks later ( wednesday 2/01/13) she handed me formal notification of the disciplinary and the information being used. Now I work 3 hours on a wednesday thursday and 8 hours on a sunday and as I work in the evening our HR department in closed by that time. So that has given one working day (3 hours) to prepare for the disciplinary which obviously is useless. I havn't been able to contact anyone in the firm because I dont have the time nor do I know who to talk to as anytime I ask my manager she says she'll find out and I never hear from her again and she has informed me that the disciplinary will be carried out by someone who works in our department and not only that sits right next to my manager all day and who she goes to for advice on her team members. To be honest I'm at the point where I am exhausted with all of this and the fact there seems to be a brick wall between me and any form of upper managerment, I'm a quiet lad, I come in do my job well and leave and im being bullied by someone 5 years younger than me, it's causing me so much grief and she wont leave me alone. I have never been a stressed person in my life but constantly being surveyed and picked on is really wearing me down. I don't obviously expect much at this disciplinary because honestly it's a stitch up and I was writing to see if theres anything I can do. I am permanent and have been working there for 6 months. I appreciate any help you can offer guys.
  2. Thanks for the reply renegade. I've already complained to the OFT and Trading standards I was hoping for some advice on what I can do if they send these guys round again. I dont want these gangsters coming to my house is there anything I can do to stop that?
  3. Hi guys, I took out a loan with toothfairy finance almost a year ago for £100 and after being unable to pay on the agreed date due to a change in circumstances I have been threatened and mentally tortured by this company. I've tried emailing them countless times to work out some sort of payment plan but I get the generic response. I currently have no job as i have just finished college and i literally have no money so I cant even make token payments. Yesterday a ground collection Muscle Man from marshall hoares came to my door and tried to pressure me into repaying even after telling him I had no money. I have send 3 letters to toothfairy in the past stating that I would not accept a door visit but they just dont seem to listen. I live in Scotland and I was under the impression that the laws are different up here but they wont stop harassing me 7 calls a day, 2 letters a week and constant emails and now this. I appreciate any advice you can give I just want to know what my rights are or what i can do?
  4. Hey folks I made a post a little while ago on the wonga forums detailing the trouble I had with them! Basically I have three outstanding loans with Wonga, Toothfairy Finance and Minicredit who apart from Wonga have been a nightmare to deal with. After a few months(and some help from these forums) I managed to get a Monthly repayment plan with both Toothfairy and Wonga (Wonga being significantly more helpful). Mini credit however have been well....like a living incarnation of hell. The amount I had to repay was £150 this obviously increased when I defaulted and is now at £340. The loan was actually up to £498 yesterday but they charged both of my bank cards and took everything I had. They also did this last month and took £75 and £25 from my account without me knowing netting me a lovely big bank charge. Being a student I dont get much money but the money I do get has been taken from me meaning I cant pay Wonga and Toothfairy the Monthly installments I also cant pay my phonebill shucks I cant even afford toilet paper! The monthly repayments are due on the 10th and I've already reported both TF and Minicredit to the OFT and Trading standards. What I'm asking is do I have any rights here? I mean surely Minicredit cant just keep charging my card every time I get paid for the rest of my life? Isn't this covered by the banks fraud department and I can possibly get my wages back? Love and kisses:violin: The skint man.
  5. Hi guys i'm new to the forum but seen how helpful people are and was hoping you could help me with a situation i have. I took out a loan with wonga for £150 and couldnt make the payment so i sent them a detailed layout of a monthly repayment plan which they accepted. At this point i thought great we've come to an arrangement but since then they have charged my card 3 times for different amounts. I have nothing in my bank atm but they've now got me a bank charge of £30. I read up on wonga before defaulting and seen that they had similiarly did this with different folk so i transfered what little money i did have to another account. Is there anyway to stop them charging my card? & Can they take money which is currently being transfered by my bank? Thanks for any help in advance guys. "EDIT" would just like to add that they sent me a layout of the monthly repayment plan and my first payment was to be in january yet they still kept charging my card.
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