Me too Annie, straight back to FOS, already spoke to a supervisor there, so they will be looking at it this week

Sorry dx, not sure what you are saying, are they using the average, or decrasing down to zero?

sent off paperwork over a month ago, no response, rang today, got a whole load of useless info I knew. They said could not recalculate if no statements for period. I asked how they had calculated for the missing dates between 1994 to Dec 2000. The supervisor I spoke to today said they take the last two known statements, average out the PPI on those, and use that amount (not what I was told last time!) However, if you look at my spready, the last two known PPI payments are both 36.95, so then it should be 36.95 from May 1994 to Dec 2000 -worked that out and it came to over 50,000 for the entire card, when they paid 11,000. Best bit was, when I said well that should be 36.95 per month, he said he couldn't confirm that, as they may have earlier statements in the calculations office. To which I replied, well, that would be interesting as you have already tried to hide a heap of statements from us already!!!! So either, those are the only statements they have, which means our pay out should have been a heck of a lot more, or they have to admit to witholding more info!!!!!! Can anyone shed more light on this? Anyone had an offer which included missing period, and was told how it had been calculated?

Got a letter back, lots of "impressive" graphs, etc, about seven pages long. Read throught it all (am sure I was not meant to understand it!). My reply was only a few lines: 1. Confirm that with relation to the 1993-1997 payment, you only applied the CI to the end of 1997, not up to current date? 2. Please inform the author of the letter that, contrary to his stating twice within the letter that our cc account was closed early 2012, it WAS NOT. However, if that is the case, could we please have a refund of all the payments we have made on the cc since then! Not heard anything back yet, apparently a letter is on its way to us soon, not sure what to expect. Seriously, the man hours they must be wasting on these to save themselves some money is staggering!

OK, here is my redress offer estimate. Dates highlighted in yellow are all guestimates, I admit very roughly worked out, but I have also attached PDF of my justification for the balance amounts. Please have a look and let me know if you think my reasoning makes sense, or have I just gone crazy looking at too many spreadsheets for over a year!!!!

Yes, from Jan 2001 through to current, I have ALL those statements, all the spending, payments and PPI amounts are taken directly from statements. So now I have to guestimate working backwards, using known highest balance and requested credit limit increases. Will be rough, obviously, but gives me a better indication. Basically, what it does tell me is that BC are saying that from May 1994 through to Dec 2000, PPI payments came to 1464.10 - so average of 18 pounds a month-think not. From Jan 2001, it will go up until about early 1999, where it would have been 7424, and then work its way down again! Does the spreadsheet look ok?

Thanks Citizen B. Here is the spreadsheet just from known statements from 2001. Could you have a quick look for me? Am pretty sure they are correct. Interesting to see how just that period id only 2000 less than entire BC offer. Plus, in their offer, from Jan 2001 back they went down, as I said I have prrof (from them!) that it went up to 7424. I can pinpoint that timeline by the manual credit limit increases we requested. I am going to estimate card usage from 1994 to 2000, using all that info, and let's see what we get! Hee hee, am starting to enjoy this now [ATTACH]42498[/ATTACH]

OK, finally have all the CORRECT statements back to 2001. In their offer, they said they worked backwards down to zero from earliest known statement. Good news is, within some of the paperwork they sent us, is the highest balance of the account, which is 7400. However, none of the statements from now back to 2001 go above 5000-thus, the way they have calculated the offer is incorrect! I also have records, again from them, showing three quick credit limit increases, manually rather than periodically created, so I can pinpoint when the balance was that high, as it corresponds with the credit increase. I shall have a busy night tonight redoing the spreadsheet!

I have asked them to provide the breakdown, have been told they will respond by the end o next week. Thanks again ims and slick.

Have you received the breakdown yet anney? I think they still owe me more than what they have offered on top of the amount they have offered (if that makes any sense?)?

Thanks for the messages. UPDATE Received the statements from BC, but guess what they did???? In 2002 the account number changed to a new one. However, they have sent statements from the old account number, over a years worth, thus claiming the card balance was zero for all that time! It gets more and more interesting every day!!!!! So next thing to chase up is the correct statements for all of 2003 and half of 2004. Might get everything we need by the end of this year!

Is there anywhere to quote, like from the FSA, where it says we are entitled to see their calculations?

I believe your claim is with BC, as when they took on the account they took on the responsibility.

So, received the "new offer", taking into account the earlier years they did not pay us for previously. Have a look and see if these figures make as little sense to you guys as to me? Original Offer: July 1997-February 2012 Premiums Paid: 6120.69 CI: 9779.53 SI: 1543.39 TOTAL: 17443.61 Revised offer: May 1993-February 2012 Premiums Paid: 6744.66 CI: 9843.27 SI: 5096.75 So, for the 48 months between June 1993 and June 1997, they are saying we paid 623.97 in premiums, the aditional CI is only 63.74, however the SI jumped up by 3553.36 In the offer, they say for the statements between May 93 and 2005 where there are missing statements, they calculated the offer based on the average card balance. However, I work out the average card balance as 4879. Where as the average for the additional premiums comes out as 12.99 p/month-yet, if average balance is 4879, the average PPI should be about 35 pounds per month, surely?

Just had a call re statements from Jan01 to Apr 2004, "Oh well they might have had them then but not sire how long they would keep them, so they might have destroyed them by now" Seriously? I have said if that is what we get told we will be getting legal advice, would they be outrageous enough to claim this?