Im still no further in this, they are taking almost two weeks to respond to my emails and they keep asking for the same info that Ive already given, Ive now requested that this complaint be escalated. Ive reminded them that they cannot charge for the two years but only back date it for the year, which ive now got the funds to pay and happy to do so. 

They cant even get their dates right. Ive never known such an incompetent company. 

Im getting daily emails now requesting me to have a smart meter. Ive heard so many bad things about these and not sure I want one, especially after such a cock up. 

just a quick update on this, its now been escalated to the 2nd stage of their complaints process.

Sorry for the delay but they have been dragging their feet in responding

No they havnt stated an amount, its been set at zero at the moment however I can adjust that. 

Ive looked to see if there is another way to make a payment but so far I cant find anywhere, I keep checking and a bill or statement hasnt been generated yet. 

Im presuming once one has been generated then I can make a manual payment

Ive emailed them again as it seems they dont even know what they are doing.

They are asking for my bank details and to set up a Direct Debit with them, which at this stage im not prepared to do as Im worried they will just take what they want to, Ive had that happen before with Sky. I dont have DD anymore I alway use standing orders, but I cant set one of those up as there is no information on where I can set this up.

Ok another update and its all rather confusing, ive been trying to work this out for hours now and I cannot make any sense from it all.

Apparently the meter was put in on the 1st of April, I was sure it was July. However what makes sense is that I gave a reading in August, which I thought was for the month but it was for the quarter. I must of written it down wrong for a monthly reading, when it should have been written down as a quarter reading. I may have wrote the date down wrong when to read the meter.  However I do know that I contacted bulb a week before the meter went in, that I am very sure of. Which would of been about the 27th, They have it registered that I gave a reading on the 29th of March. However they have an opening reading from the 12th of March. 

Im confused with that date as I know I contacted them a few days before and they put the meter in as an emergency and was definitely done the following week. Despite my memory being shot at the moment I do have some dates written down and the date of the change is on my meter. However its a little hard to read, it does look like the 1st of the 4th but it can also look like the 1st of the 7th. I was with 2 previous companies so July would make better sense. I moved into the property mid January, EON was the provider and I changed that within the first month so would have been February, then I went with OVO and changed them as they couldnt provide the normal meter for about 6 months at the time so changed to Scottish power. I know I was with them for at least a month before I contacted Bulb as they also couldnt change the meter to a credit meter. 

So April doesnt seem to fit here. Im still trying to find any paperwork I might have to verify all this but I know everything was done via phone and online. I wish everything went back to paper bills, it was so much easier to try and trace back. 

Anyway they have done a closing account for the prepayment and im a little confused at this.

The charges from the 12th of March 2019 to the 4th of April 2019 are £376.91.  

Now I know that there is no way I put this amount in the prepayment meter. I had no heating on in that month, I remember it was such a mild Spring and I rarely had any heating on as this bungalow is very well insulated. The most I topped up in just one week was £25. So how they can justify that amount, I cant even guess. 

Im worried they will use this amount to estimate my usage. I still cant get to read my meter, even if I stand on a ladder as its so high up and it just looks like a bunch of zeros, Ive even taken a photo but it still looks like a bunch of zeros, even when blown up. It was hard to balance on a step ladder as it was with one hand trying to take a photo, so not the best.

Ive managed to get into a link they sent me, its a portal. The balance is showing nil owing. and there are no statements showing. 

So basically all they have sent is a closing balance on the prepayment meter and log in details for a portal with zero balance. Ive requested the meter be read. Which I keep asking for, but my landlord will come and try read it for me so I can send it. 

Im just worried when I do im going to get such a large bill I cant pay. These people just seem so elusive on what I should do despite asking these questions. The only answers im getting doesnt seem to make any sense. 

I know its partly my fault, I should of kept at them, but its not been an easy couple of years. 

A quick up date

Have received an email from their welfare department.

They found he wasnt rude to me. Throwing a letter at me addressed to the debtor and telling me to read it to get information off of it wasnt rude? 

They told me to contact Essex Magistrates Court, Im unaware that this court even exists, Ive done a search.

She stated that an external investigation team gave them the details of the debtor. Apparently this was her last known address. Not sure how they come up with this information as I found her on 192.com after she had vacated this property.

No information on where he was certificated, however I managed to find that out. 

Ive escalated my complaint and requested the footage. 

Quick update on this. 

Ive been contacted by bulb, not sure they know what they are doing at this point, but here goes.

When the new meter went in, it was not updated to a normal meter on their system. 

A request has now gone in for me to be registered as a credit account. An account has never been generated for me, not a prepayment or a credit account.

Once one has been done they are going to send me a link to an online account. 

I havnt been told a time scale, (its been requested) have not been told if I will be billed for the previous 2 years, (also been requested)

3 hours ago, FruitSalad1010 said:

 

Please disregard this, rather than being a requirement it is simply best practice as recommended on this website.

Thank you

Yes BA, my mistake, I didnt mean to put "county" court. The court that sent notice to me 2 years ago was for an unpaid motor offence. However there has been so many debt letters sent here for this person, so im not so sure whats what.

Ive attempted several times to give them readings in the first year. The second year was via their portal but with no account number it just sent an error. Ive noted every attempt at trying to resolve this. 

Im not trying to attempt to get any free electric here BankFodder, far from it!

I wouldnt be here trying to see what else I can do to try and get this resolved, as contacting them seemed futile. 

I didnt know I could send an SAR which Ive done and sent it to their contact email. 

Would you like me to keep you informed of the outcome?

They were meant to lower the meter as its pretty difficult for me to read the meter, its 7ft off the ground, but it wasnt lowered. I can no longer physically read the meter. You can only read it via climbing up a ladder. Even an able bodied person would have difficulties, but its possible. 

Will get on to them with an SAR. but I feel im just going to be going round in circles again as no one seems to know anything about this account. 

Thank you 

Its definitely in my name. I know this as when they came out to change the meter, my name was on the paperwork I had to sign. 

Can they back date the bill for the whole two years? 

I didnt know I could send them a SAR, but I will get one sent off.

When I moved to my present address there was a prepayment meter in the property. I discussed with the Landlord if I could change this and he was happy to have it changed to a normal meter. Ive always had normal meters and always paid my bills. not to mention that the meter was 7 ft high off the ground and couldnt reach to put the cards in.

Bulb was the only company that would do this. Happy days!

A month after it was put in I sent a reading to bulb, however it was rejected. I called them and they couldnt find me on their system.

So I thought I had made a mistake and called a few companies, but no one seemed to know. So I called the national grid. they said they would look into it. I heard nothing.

Then out of the blue almost a year later I received an email from Bulb requesting I log into my portal. I couldnt as I had no account number. I called again and again they said someone would get back to me.  Due to covid, everyone has been working from home and information hasnt been very forthcoming. 

Its now been 2 years and Im so worried im going to be hit with a massive bill when someone picks this up and sees a mistake has been made.

I was told right at the beginning of all this that Bulb only have prepayment customers not those on a normal meter. Not so sure how true this is and if that was the case Im suspecting my account has been lost somewhere. 

I had almost £900 saved to pay the first years bill when it came through, but its slowly dwindled over the past year, for essential things as I wasnt allowed to leave home etc. 

No one seems to know whats going on and just fobbed off at the moment. 

Any ideas on what I should be doing to try and resolve this further. Its not been through the lack of trying, its just no one seems to know whats happening. 

Yup had the same problem, thought I was safe to use them and have been for over a year with no issues, but then out of the blue my sewerage pipe blocked up and had raw sewerage over the garden. got it looked at and there were quite a few blocking the pipes up amongst other things that were nothing to do with me, Ive a shared system. However my wipes that are supposed to dissolve within a few hours certainly had not. so have stopped flushing them now. I thought about contacting the company about this but I doubt I would get very far. 

On 07/06/2021 at 17:40, brassnecked said:

Was he visiting for County Court as HCEO, or as one of Marston's for a criminal fine?  There will be a slightly different approach to get them away permanently.  What Bailiff Co was it?

Looks like it was a county court Judgement as on the notice of intention to take control of goods, it stated HMCTS warrant of control,

The company is CDER group.

8 minutes ago, unclebulgaria67 said:

SAR are now free.

Thank you, I will get this sent off if I dont get a satisfactory response from the complaint thats been sent. 

7 hours ago, stu007 said:

Hi

 

In what capacity was this Agent acting as a normal Debt Collector or as an High Court Enforcement Agent as this lot cover different enforcement areas?

 

As for the Agent throwing the letter at you with the full details of the actual debtor that does not live at your address this Agent has breached the Data Protection Act by giving you those details so you make sure in your complaint to question this and that if you are not satisfied with there response you also complain to the Information Commissioners Office (ICO) of this Data breach by there Agent.

 

In the complaint also ask for full clarification as to how they traced this individual to your address when the Courts area fully aware they do not live at your address as they were the previous tenant.

 

As stated in previous post send them a SAR for the body worn camera footage.

 He was an enforcement officer, he didnt show me his ID after I requested to see it though, he wouldnt show me the warrant after I requested to see that either.  Just asked why I wanted to see the warrant. 

I have since found out that he was certificated 2 months ago at Dartford County Court. 

It was just her name on the envelope with Private and confidential written on it. I had to open it, because I had no idea who he was or what this was for or where he came from so that I could deal with it. 

The person in question lived here about 3 to 4 years ago, I have dealt with a few debtors and a county court summons a few years back, I opened one accidentally and glad I did as it was a court summons. This is when I told the court that this lady hadnt lived here for 2 years, I sent copies of my CT and a copy of my tenancy as they requested and stated that they would take my address off their system.  I even asked what should I do if anything else came for her and she told me to just send them straight back, which is what I did with "not at this address" on the envelope. but Ive not had any more court letters sent, but I think I sent a couple of enforcement letters back, but I didnt open them, which was a couple of weeks back. There were 2 and both came on the same day. Now Im thinking if theres more than 1 debt Im going to get another visit. 

I wish I was a bit more with it that day as I would of possible dealt with it better. But I wasnt expecting a bailiff visit.

Im just hoping that my complaint will be enough to stop any further visits. He did threaten to come back and next time start removing goods, after he saw my licence. 

I am a bit concerned he will try and take my car or clamp it. Its fairly new, but it is registered in my name and insured and I have the paperwork detailing its my car. but when do they ever check, I just dont need this aggravation. 

I forgot how depressing this can get.  

17 hours ago, unclebulgaria67 said:

Yes definitely complain and send a subject access request asking for any body worn camera footage to be supplied.   They will then have to watch it back, before replying to your complaint.

 

You could get your local MP involved, which should put the frightners on them for dealing with someone in this way.

I did look at his camera a few times and it didnt look like it was recording, I know many have a red light when recording on body cams. I did ask him if it was on and i didnt hear his response. This was after he threw the letter at me and told me to get details from the letter if I wanted to complain. His conduct, i doubt would be as bad as it was if he had his cam recording. Im just glad my CCTV was running and recorded quite a bit of it. 

Its been such a long time since I dealt with this kind of bailiff that I cant remember if I need to send payment for an SAR. 

My MP is as useful as a chocolate tea pot round here and I doubt they would do anything, but just send out the usual garb. 

Shall I keep it posted with regards to the complaint or just delete?

Hi guys, its been a long while since I visited, I like the new look.

Anyway, same old story. I just want to check that I did the right thing and ive not missed anything out with a complaint Ive put forward to the above Agents.

This debt isnt my debt it is a previous tenants, its been ongoing since I moved in here. Ive spoken to the debt collectors and the courts and had been assured that my address has come off their system. 

All correspondence since has been sent back with notice that this person does not live at this address.

You think thats the end of it.

A young pup of an agent, 2 months certificated knocks. Im profoundly deaf now by the way, so I dont hear it in the garden, but my dogs are going nuts so I know someone is nearby, so I go look.

I saw the guy at the top of my stairs to my front door and I let him know im deaf. he walks towards me and im still a little unsure of who he is at this stage, but as he got close he asked for the lady that lived here 3 years ago. The same name ive dealt with 2 years prior. 

I told him im not her and we go through the song and dance routine of prove it etc. 

Someone I loved dearly was buried this morning, so Im really in no mood to argue, so I said take whatever you want or go, im not dealing with you right now and I walked off back into the garden. However I had to go and shut my front door as my dogs were barking at him and I was a little worried my big dog might lunge at him as he could tell I was upset.

went in via the back and he went and stood by my front door, to get rid of him I got out my licence, as I had nothing else here to show him who I was. He wasnt happy with that and asked for a CT bill. I dont keep them at hand and I had no idea where it was and told him that. He told me to stop shouting, I told him I dont know how loud i speak as im deaf and I dont hear myself,

he told me to put my hearing aids in, he actually told me a few times to put them in so I could hear him. I cant actually use them at the moment, theres a health reason why I cant. I told him to leave as theres nothing more I could do for him, he said no and just constantly asked for my CT bill. I said I couldnt get it.

Then all of a sudden he just turns round and says im hurting his ears??? 

I didnt realise how rude and patronising he was until I watched back the CCTV.

Surely if there was a communication issue here, shouldnt he of left? or at least made arrangements to come back where I was more prepared to deal with it. 

He wasnt even wearing a mask and got pretty close to me at one point. didnt show his ID badge when asked, in fact it wasnt even showing. I asked for his contact details, so I could send proof but he just threw a letter at me addressed to the debtor and said its all in there. 

Am I right to complain. no one deserves to be treated like this. 

Could you possibly scan and upload this letter ( redacted ) ?

I will try and get it tomorrow.

she really doesnt want to get to the court stage, she is going through some serious personal issues at the moment which I cannot repeat, hence why Im helping her with this so to take some of the strain from her.

Depends on whether or not she wants to embarrass the claimant in front of the judge.....the sooner these NWNF outfits are outlawed the cheaper insurance will become.

Oh I totally agree, but she really wants this stopped in its tracks as soon as possible. I just want to do this as quickly and with as little mess as I can and at no costs to my friend.

There was no breach of contract though??

There was a consultation first, which she signed to say that she had had, but has now denied that she had a consultation and also signed a disclaimer to state that she had no ongoing injuries or illnesses that would be impeded by this treatment.

Wouldnt it be in my friends best interest to send these copies to the solicitor before it even got to court?

Wouldnt it be on the onus of the claimant to prove that the massage caused the torn ligament? as Ive said its nigh on impossible, the type of massage is actually used to help these types of injuries not cause them.

would my friend be in within her rights to request a copy of the doctors report?

Client has stated or written her a letter before claim ?

The client has never approached her has only gone straight to these no win no fee solicitors.

My friend had no idea that anything was up until she got this solicitors letter.

Need a bit of advice here for a friend who cannot afford a solicitor.

Quick run down.

Friends is a masseuse, working in many different areas including hot stone massage.

She is very professional and has done many years in training for what she covers.

A client has decided to sue her using one of these no win no fee companies and has lied stating that my friend didnt get her to sign a disclaimer etc, well I know for a fact she had signed and she has the paperwork to prove it.

Now this client has stated that she had a torn ligament from this hot stone massage, now if anyone has had the pleasure of one of these you would know its nigh on impossible to get a torn ligament, Ive had one myself and its the most relaxing form of massage, not to mention when you tear a ligament which I have its bloody painful and the pain is instant and this client showed no signs of being in any pain when having this procedure.

Now this friend of mine has no liability insurance, only does this part time and has literally no assets to her name, she is also a single parent.

We feel that this is either someone trying to discredit her because she is a new business or they have some other vendetta against her. Why we have no idea as my friend is the most loveliest lady you could ever meet plus extremely professional.

This is a bit out of my comfort zone but she has requested that I help. There is no way she can afford a solicitor and she is scared that this will reach the court stage and will lose what little she has if this woman wins.

Any advice at this stage would be greatly appreciated.