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About Mr-Pieman

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  1. Congratulations, I cannot believe RM would not pay out on such a relatively small amount. How much did it cost them to send a solicitor for 2 hours? As said previously they must throw thousands of claims out, they should be ashamed of themselves. Well done again
  2. Hi Silverfox, yes your are 100% about bank statements apparently it was an old account and they were not receiving statements but its not really an excuse. I have asked them to check to see if they were receiving emails from the company telling them about the monthly charge. Its quite underhanded to be honest I made an account using a junk email account and its a little ambiguous. The fact that you only have a small window of time to log into your account 1st-5th of each month to stop the £35 each month seems very dodgy indeed. Thanks again
  3. Hi everyone, a friend of mine has an account they haven't been receiving statements until recently when the had online banking they used it for savings. They have just realised for the past 18 months JustFab have been taking £35 a month. Apparently when you purchase anything from this company they automatically sign you up for this £35 a month VIP credit rubbish. the original site looked like this it isn't very visible to be honest at all https://web.archive.org/web/20150130062703/http://www.justfab.co.uk/ https://web.archive.org/web/20150206014019/http://www.justfab.co.uk/ho
  4. Well I received a reply fro emailing the CEO of BT. Basically they have stated that the internet was not updated at the time of the call. The update occurred approximately 10days latter online, neither myself or my Dad updated the account. I requested how the account got updated and by whom and how. They have stated that they have very little information and have no idea how the update occurred. Call be suspicious but I find this very handy on their part that an update was applied by a mysterious person unknown without our permission and strangely they have no idea how this occurred.
  5. Hi Silverfox, I will get the SAR sorted I have also sent an email to the CEO of BT copying the email train in. Thanks MR-P
  6. Well yet another update, I received a reply from "management" they said they had tried to contact me with no success they were trying to call again despite us requesting email or letter only. After another email I again received another reply, it basically confirmed our account of the incident. Strangely they had now found the copies of the calls how odd. Sadly this was their response :- "I have gone through your complaint and have reviewed the account for you. I have heard the call recording for time: . Where you called in stating that you had cancelled caller display a few day
  7. Well this is still ongoing the latest gem from BT is shown below :- "Thank you for your reply. I'm sorry for all the trouble you had. I've tried to locate the call recording. However, couldn't find it. We really apologize that the order was placed without your consent and you had to call us and write to us to repot that. However, I would like to inform you that order is reverted now and your broadband contract is not renewed. I have put notes on your account to inform that no order should be placed without your consent" That was an exact copy off their reply I love the last part abou
  8. Defence all submitted and acknowledgement received in the post. Strangely still no response for CPR 31.14 what a surprise. With regard to the next step N180 and mediation. How can mediation actual take place if the Claimant hasn't even responded to the CPR31.14? Thanks
  9. Thanks Andy, I suppose the additional interest swells their books. Can you write the same thing of twice for tax purposes ?? Well the postman has been today (D day) not a sausage so I guess I wont be taking them up on their offer. "Once we have provided you with the documents requested we will grant a further 14 days for you to respond to the Claim Form as you feel appropriate." I will submit my defence now. Thank for your help all
  10. Just a quick question. Should ones credit file for the alleged account be updated with amount claimed? This includes Solicitor fees + claim fee + s69 interest. Are they seriously that confident or inept.
  11. Well its now been 12 days since my complaint via email still nothing. From their own blurb http://btplc.com/Thegroup/RegulatoryandPublicaffairs/Codeofpractice/CustomerComplaintsCode/Complaints_code_of_practice.pdf The quickest ways to get in touch are by phone or online using LiveChat. If you prefer, you can email or write to us but it might take longer to get back to you (up to 10 days). We’ll aim to solve your complaint within 14 days but sometimes it does take a bit longer. So they have pretty much breached their own Complaints code I will give them a few more days
  12. Just realised you can save your defence on the MCOL site without submitting so its ready to be submitted. On a slightly different note I found a handy site for working dates out http://www.timeanddate.com/date/dateadd.html You have to tweak the 33 days to file slightly to 32 but its better than counting. thanks again everyone
  13. Thanks DX. Would it hurt if I filed early as I may be out of the country next week? The 7 days for my supply of info from CPR 31.14 is long gone. Thanks for your help all
  14. Right then 2nd draft of defence Thanks DX Additions in green POC 1. This Claim is for the sum of £ 4***.00 in respect of monies owing pursuant to The consumer credit Act 1974 (CCA) under account no. 2. The debt was legally assigned by OC to the Claimant and notice has been served. 3. The Defendant has failed to make contractual payments under the terms of the agreement. A default notice has been served upon the Defendant pursuant to Section 87(1) CCA. The Claimant claims 1. The sum of £ (less than 10k) 2. Interest pursuant to s69 of the County Court Act 19
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